IT Support Specialist

ARES Corporation

IT Support Services providing IT support and managing SharePoint solutions with an emphasis on customer service in Houston, TX.

Posted 7/16/2026full-timeHouston • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical aptitude in IT support, with a focus on SharePoint administration, customer service, and effective communication. Capable of managing service desk operations and providing support across various IT environments.

Highest-signal resume keywords

SharePoint AdministrationCustomer ServiceHelpdesk SupportWindows and Mac SupportIT Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SharePointPower AppsPower AutomatePower BIHTMLCSSJavaScriptService Desk ManagementSystem AdministrationSoftware Configuration

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsOrganizational SkillsAttention to Detail

Tools & Technologies

Microsoft OfficeJIRAHelpdesk SoftwareVideo Conferencing ToolsRemote Support Tools

Industry Keywords

IT SupportSDLCIT ProceduresDesktop SupportUser Training

Tech Stack

Tools & technologies

JavaScriptSDLC

About the role

Key responsibilities & impact

Deliver IT support with a focus on high responsiveness and exceptional customer service
Maintain local desktop and hardware operations
Manage service desk throughput
Act as a key resource for SharePoint site administration and user solutions
Support SharePoint site creation, updates, access management, and basic troubleshooting
Meet with customers to gather requirements and deliver out of the box SharePoint solutions
Assist with SharePoint migrations, upgrades, documentation, and user training
Monitor IT support channels (phone, email, Helpdesk) and submit/track tickets
Perform basic system administration including account management, software configuration, and data process maintenance
Review and communicate IT outage notices and maintain situational awareness of IT operations
Research and resolve IT user questions or escalate when needed
Complete desktop/laptop/tablet/printer setup and troubleshooting
Install and update software and assist with ad hoc IT projects
Support video conferencing setups, loaner equipment, software license coordination, and VIP support
Provide remote support for off site users
Log, document, and resolve issues professionally and efficiently
Participate in team projects and complete other assigned duties

Requirements

What you’ll need

Strong technical aptitude with the ability to learn new systems quickly
Clear, professional verbal and written communication skills
Excellent customer service and interpersonal skills
Strong organizational skills and attention to detail
Ability to work independently and as part of a team
Basic experience with SharePoint (support or simple development)
Familiarity with Microsoft Office and general IT troubleshooting practices
Experience in helpdesk, customer support, or application support (preferred)
Experience supporting both Windows and Mac environments (preferred)
Experience with SharePoint Online, Power Apps, Power Automate, Power BI (preferred)
Familiarity with JIRA or similar tracking tools (preferred)
Understanding of SDLC and standard IT procedures/work instructions (preferred)
Working knowledge of HTML, CSS, JavaScript, or SharePoint Designer (light customization only) (preferred)
A BS/BA degree in an information technology field related field or equivalent experience in related field.

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
HSA/FSA Accounts
Life & Disability Insurance
Critical Illness & Accident Insurance
ESOP
401(k) Plan
Paid Time Off & Holidays