IT Support

• Act as the architectural SME and coach for an embedded business domain
• Design resilient integration patterns - focusing on APIs, event-driven architectures, and cloud middleware
• Translate enterprise guardrails into practical delivery models
• Partner closely with Finance, Technology, Security, and Data teams
• Help shape data migration, security, and governance strategies
• Support delivery teams through design, build, test, and deployment phases

Enterprise Architect

• Respond to first-line IT support requests by phone, email and chat
• Diagnose and resolve common hardware, software and account issues
• Log and track tickets through to resolution
• Escalate complex problems to the right team with clear notes
• Guide users through fixes in plain, friendly language

IT Helpdesk Agent

• Become the go-to expert for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems.
• Own client communication, building rapport, managing expectations, and ensuring every interaction ends with a positive outcome.
• Manage your ticket queue with precision, prioritizing effectively and handling warm transfer escalations with a calm, confident approach.
• Contribute to a knowledge base that actually works, creating and refining documentation that empowers the entire team to succeed.
• Act as a liaison between clients and vendors, driving incident resolution and ensuring seamless support from end to end.
• Collaborate across the team in weekly meetings and team-led trainings, helping to drive yourself and the company forward.
• Lead by example, upholding our commitment to accountability, proactive service, and stellar customer support.

IT Systems Specialist

• Triage, prioritise and assign incoming IT support tickets efficiently
• Provide fast and effective first-line technical support via phone, email and chat
• Escalate complex technical issues to second and third-line support engineers
• Maintain helpdesk SLAs and produce regular performance and trend reports
• Update the internal knowledge base with common issues, solutions and workarounds
• Onboard new users and coordinate device setup and system access provisioning

Helpdesk Coordinator

• Take ownership of the IA & ID custom and proprietary Revit library
• Rebuild, rationalise, and structure the existing library into a clean, scalable, and efficient system
• Develop high-quality, parametric, and performance-optimised Revit families
• Act as the central authority for Revit library content across Interior Architecture and Interior Décor teams
• Establish and maintain library standards, naming conventions, content approval protocols, and governance procedures
• Collaborate with the Resource Centre to convert curated products and materials into usable digital assets
• Support and drive BIM EXCO initiatives, deliverables, and strategic objectives
• Maintain compliance with office BIM standards and procedures and stay informed of updates
• Assist with monitoring and managing content usage across teams

BIM Revit Technician

• Provide 1st and 2nd line technical support via phone, email, and in-person
• Troubleshoot and resolve hardware, software, and application issues
• Support both Mac and Windows devices with equal proficiency
• Resolve M365 and email issues (user-level)
• Troubleshoot network connectivity and VPN issues
• Assist users with software installations and configurations
• Provide mobile device support and MDM troubleshooting
• Log all support activities in HaloITSM with clear documentation
• Update tickets regularly with progress and actions taken
• Follow ticket assignment and prioritisation from Team Lead
• Meet SLA targets for response and resolution times
• Escalate technical issues appropriately to 3rd Line or Infrastructure
• Confirm resolution with users before closing tickets
• Contribute to knowledge base with solutions to common issues
• Perform user onboarding (account creation, equipment setup)
• Process user offboarding (account disablement, equipment collection)
• Reset passwords and unlock accounts
• Provision user-level access to SaaS applications
• Manage low-level access controls for applications
• Assign M365 and application licences
• Deploy and configure new user equipment (Mac, Windows, mobile)
• Perform equipment repairs and basic hardware troubleshooting
• Maintain accurate asset records in Asset Management/CMDM
• Manage equipment collection for leavers
• Coordinate equipment disposal with Team Lead
• Set up printers, peripherals, and accessories
• Deliver professional and courteous service to all users
• Communicate technical information clearly to non-technical users
• Manage user expectations regarding timelines and solutions
• Follow up proactively on outstanding issues
• Escalate user dissatisfaction to Team Lead promptly
• Develop technical skills across Mac, Windows, and cloud platforms
• Stay current with new technologies and IT services
• Participate in training and knowledge-sharing sessions
• Learn from escalations and Team Lead guidance
• Contribute to team improvement initiatives

IT Service Technician

• Manage and monitor the overall health and performance of regional credit portfolios
• Analyse portfolio trends, identify risk concentrations, and recommend corrective actions
• Ensure adherence to internal risk frameworks, policies, and regulatory requirements
• Evaluate, structure, and approve credit applications beyond regional sanctioner limits
• Review credit proposals for completeness, accuracy, and sound risk assessment
• Embed strong risk management practices and maintain a robust control environment
• Identify early warning signals of potential non-performing loans
• Collaborate with collections and recovery teams to manage distressed exposures
• Ensure all lending activities comply with approved credit policies and procedures

Regional Credit Manager

• Act as the first point of contact for helpdesk tickets.
• Assign and manage support tickets through Freshdesk.
• Maintain and update Excel reports and operational trackers.
• Monitor and report on helpdesk performance.
• Maintain hardware and software asset inventories.
• Assist with ordering technology equipment and software.
• Liaise with suppliers regarding orders and replacements.
• Respond to customer enquiries professionally and efficiently.
• Maintain accurate records of support requests and resolutions.
• Create and maintain technical documentation.
• Escalate issues where required and coordinate with technical teams.

IT Support Administrator

• Handle the most difficult or advanced problems, including managing the IT Support Engineers
• Supervise a variety of technical projects related to the setup, maintenance, and support of the School’s IT systems
• Manage caseloads (full escalations and requests for assistance)
• Diagnose and solve technical issues at 3rd Support Level
• Provide technical assistance and troubleshooting support including availability to perform on-call (after working hours) activities
• Detect, investigate, recreate and raise defects
• Track defects through internal systems and turn around fixes for production issues
• Ensuring that the IT Infrastructure and Networking services consistently meet operational and business continuity requirements
• Write and review technical documents (Knowledge, Support Plans, Technical Advisory Bulletins) for internal use

IT Manager

IT Engineer, MSP – Support

• Strategic Prospecting: Identify and research high-potential enterprise and mid-market accounts, focusing on decision-makers in IT, DevOps, and Infrastructure.
• Multi-Channel Outreach: Execute a high-volume outreach strategy including 50–60 cold calls per day, personalized emailing, and LinkedIn networking.
• Technical Discovery: Conduct initial discovery calls to assess tech stacks, cloud environments, and data center needs using BANT or MEDDPIC frameworks.
• Solution Mapping: Effectively communicate the value of complex solutions (Servers, Cloud, Storage, Networking, Cybersecurity) to both technical CTOs and non-technical stakeholders.
• Pipeline Management: Drive a consistent pipeline with a target of 15 qualified meetings per month and a monthly revenue target of £100,000.
• Full-Cycle Engagement: Manage leads through the qualification process, including closing, upselling, cross-selling, and account management.
• Market Intelligence: Stay ahead of industry trends like Hybrid Cloud, Edge Computing, and AI to provide expert-led consultations.

Sales Development Representative – IT Infrastructure

• Conduct outbound prospecting through cold calling, cold emailing, LinkedIn outreach, and other lead generation channels.
• Identify, qualify, and nurture potential customers based on ideal client profiles.
• Schedule meetings and demos for Account Executives and sales teams.
• Conduct discovery calls to understand a prospect’s tech stack, cloud environment, and business challenges.
• Communicate the value of IT and technology solutions including Cloud, SaaS, Networking, Cybersecurity, and AI infrastructure.
• Manage and update CRM systems to maintain accurate pipeline tracking and seamless hand-offs.
• Stay informed on industry trends such as Hybrid Cloud, Edge Computing, AI infrastructure, and digital transformation.
• Meet or exceed KPIs related to outreach, meetings booked, and pipeline generation.

IT Support jobs in South Africa

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