IT Support Administrator

STAXO Group

IT Support Administrator providing helpdesk support and asset management for a UK-based company. Managing support tickets and coordinating with suppliers in a fully remote role.

Posted 6/15/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-Level💰 ZAR 7,500 - ZAR 10,000 per monthWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

technical supportadministrationExceltechnical troubleshooting

Soft Skills

communication skillscustomer service skillsorganisational skillsattention to detailability to work independentlymanage multiple priorities

Tools & Technologies

FreshdeskMicrosoft Office

Industry Keywords

helpdesk ticketssupport ticketstechnical documentationhardware asset inventorysoftware asset inventory

About the role

Key responsibilities & impact

Act as the first point of contact for helpdesk tickets.
Assign and manage support tickets through Freshdesk.
Maintain and update Excel reports and operational trackers.
Monitor and report on helpdesk performance.
Maintain hardware and software asset inventories.
Assist with ordering technology equipment and software.
Liaise with suppliers regarding orders and replacements.
Respond to customer enquiries professionally and efficiently.
Maintain accurate records of support requests and resolutions.
Create and maintain technical documentation.
Escalate issues where required and coordinate with technical teams.

Requirements

What you’ll need

Minimum 2 years' experience in technical support and administration.
Strong Microsoft Office.
Excellent communication and customer service skills.
Strong organisational skills and attention to detail.
Ability to work independently and manage multiple priorities.
Technical troubleshooting knowledge is advantageous.

Benefits

Comp & perks

Fully remote position.
40 days paid holiday annually.
Opportunity to work with an international team.
Exposure to a wide range of technologies and business operations.