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Helpdesk Coordinator
Remote RecruitmentHelpdesk Coordinator providing IT support remotely for UK clients. Responsible for ticket triage, first-line support, and user onboarding.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Triage, prioritise and assign incoming IT support tickets efficiently
- Provide fast and effective first-line technical support via phone, email and chat
- Escalate complex technical issues to second and third-line support engineers
- Maintain helpdesk SLAs and produce regular performance and trend reports
- Update the internal knowledge base with common issues, solutions and workarounds
- Onboard new users and coordinate device setup and system access provisioning
Requirements
What you’ll need- 2+ years of IT helpdesk, service desk or technical support experience
- Familiar with helpdesk platforms such as Zendesk, Freshdesk or ServiceNow
- Strong customer service and communication skills with excellent English
- Basic knowledge of Windows, Microsoft 365 and common business applications
- Able to work calmly and effectively in a fast-paced remote support environment
Benefits
Comp & perks- 100% remote, UK business hours
- Career growth and professional development
- Exposure to leading UK businesses and practices
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT SupportTicket TriageTechnical TroubleshootingPerformance ReportingKnowledge Base Management
Soft Skills
Communication SkillsCustomer Service Orientation