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Remote Recruitment

Helpdesk Coordinator

Remote Recruitment

Helpdesk Coordinator providing IT support remotely for UK clients. Responsible for ticket triage, first-line support, and user onboarding.

Posted 7/3/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-Level💰 ZAR 27,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support with a focus on efficient ticket triage, customer service, and technical troubleshooting. Proficient in maintaining helpdesk SLAs and onboarding users in a fast-paced remote environment.

Highest-signal resume keywords
IT Helpdesk ExperienceCustomer Service SkillsZendesk FamiliarityWindows KnowledgeMicrosoft 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
IT SupportTicket TriageTechnical TroubleshootingPerformance ReportingKnowledge Base Management
Soft Skills
Communication SkillsCustomer Service Orientation
Tools & Technologies
ZendeskFreshdeskServiceNow
Industry Keywords
HelpdeskService DeskRemote SupportSLA Management

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Triage, prioritise and assign incoming IT support tickets efficiently
  • Provide fast and effective first-line technical support via phone, email and chat
  • Escalate complex technical issues to second and third-line support engineers
  • Maintain helpdesk SLAs and produce regular performance and trend reports
  • Update the internal knowledge base with common issues, solutions and workarounds
  • Onboard new users and coordinate device setup and system access provisioning

Requirements

What you’ll need
  • 2+ years of IT helpdesk, service desk or technical support experience
  • Familiar with helpdesk platforms such as Zendesk, Freshdesk or ServiceNow
  • Strong customer service and communication skills with excellent English
  • Basic knowledge of Windows, Microsoft 365 and common business applications
  • Able to work calmly and effectively in a fast-paced remote support environment

Benefits

Comp & perks
  • 100% remote, UK business hours
  • Career growth and professional development
  • Exposure to leading UK businesses and practices