IT Support

• Leading strategic, complex, platform opportunities.
• Identifying and analyzing key systems, dependencies, and integration points within the overall solution landscape, developing solution maps.
• Providing expert guidance to sales and deal teams on how to differentiate with Workday technology.
• Collaborating across functional groups (Value Management, Services, Customer Success Management) to create customer experiences that build long-term, sustainable relationships.

Enterprise Architect

• Solve and document Level 1 and Level 2 IT needs
• Support installation and maintenance of operating systems
• Manage communication from request to resolution
• Ensure compliance with security standards
• Propose and implement improvement ideas

IT Support Specialist

• Lead QVC Group's enterprise AI architecture vision and roadmap, aligning on business strategy, technology priorities, and enterprise architecture standards.
• Design scalable, secure, and responsible AI ecosystems across data, models, platforms, governance, and business application integration.
• Translate business needs into production-ready AI solutions, partnering with product, engineering, data science, security, and business leaders from concept through deployment and adoption.
• Define and embed AI engineering standards, including MLOps and LLMOps practices for testing, deployment, monitoring, lifecycle management, and continuous improvement.
• Establish AI governance and architecture guardrails that address security, privacy, compliance, model risk, bias mitigation, auditability, and cost efficiency.
• Provide enterprise architecture leadership and solution assurance, developing reusable reference architectures, guiding implementation teams, and aligning technology portfolios to the future-state vision.
• Mentor teams and champion innovation, building AI capability across the organization while evaluating emerging technologies that can drive measurable business value.

AI Enterprise Architect

• Support the management and evolution of an application landscape serving a wide range of Business Lines addressing a large set of markets with different business models.
• Work with business and technical stakeholders to understand business operation and strategy to frame problem statements or articulate new application requirement with proper justification.
• Capture the representation of the applications and systems landscape.
• Analyse application landscape dependencies (technical and functional, application interfaces, program/roadmap).
• Identify the capabilities and limitations/risks of the current applications landscape used by the business line.
• Identify synergy or opportunities by evaluating scenario such as repurpose application assets or innovations within or across the different business lines.
• Develop recommendation to address limitations or enabling synergies by guiding application roadmap preparation.
• Support formalisation of scope, drivers, justification of business requirements for application development investment requests.
• Support Solution Architects in shaping solution design and making application architecture design decisions aligned with business imperatives once investment is approved.

Senior IT Enterprise Architect

• Leads and responds to escalated cyber security alerts and incidents
• Identifies complex attack patterns and suggests mitigation strategies
• Monitors and detects compromises, risks, vulnerabilities, and network security threats
• Reviews the network environment for new and evolving cyber threats
• Conducts penetration testing, vulnerability assessments, and threat modeling
• Provides written assessments focused on threats and vulnerabilities
• Leads IT and business teams for effective incident distribution
• Mentors junior team members

Threat Emulation and Exploit Engineer

• Handles and processes Benefits claims submitted by healthcare providers
• Determines eligibility and coverage of benefits for each claim
• Assesses claims for accuracy and compliance
• Documents claim information in the company system
• Conducts reviews and investigations of claims

Claim Benefit Specialist

• Perform and manage complex audits of IT systems and processes across the Bank and subsidiaries
• Develop and maintain the IT Audit Risk Assessment, incorporating evolving risks such as cybersecurity, cloud, and emerging technologies
• Conduct audits of IT General Controls (ITGC), Application Controls, Cybersecurity frameworks and regulatory guidelines, Business Continuity and Disaster Recovery, Digital banking platforms (Internet, Mobile Banking), Remote Deposit Capture (RDC), Vendor Management processes, and System Development Life Cycle (SDLC)
• Evaluate the Bank’s cybersecurity posture against frameworks (FFIEC, NIST)
• Assess controls related to Identity and access management, Incident response and cyber resilience, and System Implementations
• Provide oversight of emerging risks, including Use of AI and automation tools, Data governance, integrity, and protection, and Technology-driven decision-making processes
• Review SOC 1 / SOC 2 reports (SSAE 16)
• Assess vendor due diligence, monitoring, and risk management processes
• Serve as primary IT Audit liaison with IT leadership (CIO, CTO, CISO, and senior technology managers), External auditors, and Regulatory agencies (OCC, FRB, FDIC)

IT Audit Manager

• Define and drive the organization's architectural vision and roadmap for enterprise use-cases in Agentic AI, GenAI, Machine Learning, Data strategies for AI needs
• Serve as the technical liaison between business units and IT departments
• Establish and enforce architectural best practices and standards
• Define the enterprise AI reference architecture including GenAI/Agentic AI patterns, agent frameworks, ML pipelines, data foundations and AI services
• Shape AI adoption roadmap balancing innovation with architectural integrity and operational readiness
• Align AI initiatives with business capabilities, value streams and enterprise architecture standards
• Lead efforts to modernize and streamline legacy architecture
• Provide executive-level presentations on architecture initiatives
• Lead independent research on upcoming AI technologies, their usage patterns and industry impacts

Senior Staff Enterprise Architect – Agentic AI

• reviews current and potential technologies, standards, applications, and systems
• supports IT governance oversight alongside driving transformative initiatives
• maintains subject matter expertise in broad enterprise-wide application technologies
• collaborates with IT to review and assess the architecture of Products, Systems, or Applications
• performs in depth technical analysis, research, proof of concepts, and evaluations
• communicates with stakeholders at varying levels within the organization
• manages Enterprise Technology and application governance data, best practices and guidelines

Senior Enterprise Architect

• Own the full network lifecycle — from design through to operations, not just delivery
• Step into a true SME role with visibility and influence across infrastructure decisions
• Work hands-on with modern Cisco technologies, including SD-WAN transformation
• Drive real impact by building internal capability and reducing vendor reliance
• Gain exposure to enterprise-scale, multi-site environments and cross-functional initiatives

Senior IT Infrastructure Administrator, Networking

• Own the full network lifecycle — from design through to operations, not just delivery
• Step into a true SME role with visibility and influence across infrastructure decisions
• Work hands-on with modern Cisco technologies, including SD-WAN transformation
• Drive real impact by building internal capability and reducing vendor reliance
• Gain exposure to enterprise-scale, multi-site environments and cross-functional initiatives
• This role exists to strengthen internal expertise and reduce reliance on external vendors, placing you at the center of critical infrastructure transformation initiatives.
• You’ll operate as a true Subject Matter Expert and technical escalation point, leading troubleshooting, optimizing performance, and driving continuous improvement across the network estate.
• Beyond delivery, you’ll play a key role in enabling the wider team through knowledge transfer, documentation, and best practices.

• Conduct end-to-end audits of provider charge masters (CDM) and associated claims to evaluate billing accuracy, rate structures, and adherence to contractual and regulatory requirements.
• Review and analyze provider chargemaster data to identify outliers, inconsistencies, or policy violations.
• Assist in the development and maintenance of audit models, dashboards, and templates to support enterprise audit functions.
• Prepare audit summaries with findings and recommendations.
• Support provider communications regarding audit findings and recommend process improvements.
• Maintain current knowledge of CMS guidelines, payer policies, and healthcare billing standards (UB-04, CPT, HCPCS, revenue codes).
• Contribute to reimbursement and contract review projects.

Provider Audit Specialist

• Lead the cloud platform team to bring consistency across AWS and Azure, moving from varied legacy practices to a single operating model built around automation, Infrastructure as Code and aligned delivery pipelines.
• Focuses on making cloud platforms reliable, supportable and ready for long term product growth.
• Direct involvement in a funded three year Azure migration programme with defined product scope.
• Ownership of how cloud platforms are run, not just how they are built.
• Combination of leadership and hands on technical decision making.
• Exposure to multiple SaaS products transitioning from legacy infrastructure.
• Opportunity to standardise and scale cloud practices across a mid sized fintech organisation.

IT Infrastructure Manager, Cloud Platform

• This role sits at the centre of a multi year Azure migration programme, moving several core products from legacy data centres into a modern cloud platform.
• As IT Infrastructure Manager for Cloud Platform, you will be responsible for how these environments are operated, standardised and scaled once delivered.
• You will lead the cloud platform team to bring consistency across AWS and Azure, moving from varied legacy practices to a single operating model built around automation, Infrastructure as Code and aligned delivery pipelines.
• This is not a pure build role. It focuses on making cloud platforms reliable, supportable and ready for long term product growth.
• It suits someone currently operating as a Cloud Platform Manager, Lead Cloud Engineer or Infrastructure Manager in an enterprise or SaaS environment, who wants broader ownership.
• It offers exposure to a defined transformation programme, but with long term responsibility for platform operations and standards beyond the initial migration.

• Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or location Financial Assistance program.
• Assists with application processes to facilitate accurate and appropriate submissions.
• Follows-up on submitted applications to ensure timely billing or adjustment processing.
• Reviewing all referred uninsured/under-insured patients for program eligibility opportunities, initializing and coordinating the application process to facilitate accurate and appropriate submissions.
• Effectively communicating with the patient to obtain documents that must accompany the application.
• Following submitted applications to determination point, updating applicable insurance information, and ensuring timely billing or adjustment posting.
• Documenting all relevant actions and communication steps in assigned patient accounting systems.
• Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors.
• Developing and maintaining proactive working relationships with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates.

Public Benefit Specialist

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• Conducts business process analyses, needs assessments and defines functional, system and program requirements to ensure IT solutions are aligned with business initiatives
• Creates and updates systems documentation including business or systems requirements, change requests, workbooks, test matrices, test cases on new product development, and report layouts
• Provides one-on-one or formal training with Inservco business clients and agents on new and existing system functionality
• For assigned business requirements, changes requests, independently interacts regularly with staff to clarify and confirm project expectations; seeks understanding of upcoming requests
• Works closely with other staff to implement systems upgrades; develops test plans, test criteria and test cases to ensure upgrade meets user functionality needs
• Creates, updates or modifies vendor systems documentation and business requirements
• Analyzes issues to identify specific data problems, systemic issues, and root causes

Systems Support Specialist

• Define and govern enterprise-wide architecture strategy
• Establish patterns and standards for data flows
• Translate strategies and OKRs into architecture roadmaps
• Mentor and influence architects and engineers
• Monitor technology and industry trends

Principal Enterprise Architect

• Provide technical support to the Plan's end user community in the use of available Desktop Services products
• Provide remote or on-site support for desktops, laptops, mobile devices, telephones, printers, video conferencing, asset management systems
• Maintain consistent quality and conform to written standards in all manner of work
• Operate in a manner which seeks out issue resolution, using data, reporting, and automation
• Provides support in areas of monitoring and maintaining systems, applications, assets, and updates
• Develop and Maintain Automation of Processes and Procedures on all platforms and systems
• Maintain knowledge of technology through research and attendance at vendor seminars

IT Support Specialist II – Microsoft 365, Intune

• Be a trusted member of the engagement team providing various assurance and consulting services to industry specific clients, positively impacting their financial statements, profitability, and business operations through:
• Proactively engaging with your clients throughout the year to understand business goals and challenges
• Implementing appropriate testing to assess deficiencies of internal controls and make recommendations for improvement
• Managing all fieldwork to ensure quality service and timely delivery of results
• Playing an active role in providing valuable financial statement guidance and business recommendations based upon various testing performed and information gathered
• Delivering business insight through thoughtful review, analysis, and discussion
• Assist with managing client engagement staffing, billings/collections, and ensure client profitability targets are met
• Utilize your entrepreneurial skills to network and build strong relationships internally and externally with clients and the community
• Invest in your professional development individually and through participation in firm wide learning and development programs
• Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals

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IT Audit Manager

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Senior Enterprise Architect

Senior IT Infrastructure Administrator, Networking

Senior IT Infrastructure Administrator, Networking

Provider Audit Specialist

IT Infrastructure Manager, Cloud Platform

IT Infrastructure Manager, Cloud Platform

Public Benefit Specialist

Claims Compliance Audit Specialist

Systems Support Specialist

Principal Enterprise Architect

IT Support Specialist II – Microsoft 365, Intune

Audit Manager – Asset Management