IT Support

• drive and lead the growing topic in a new team in the Vehicle Controls and Upfit department
• high focus on in-house software development for highly customized and flexible functions for the vocational and upfitter applications
• combine a high focus on upfitter specific requirements
• leverage the global software development platforms for an efficient implementation and reusability through the different international business units of Daimler Trucks
• define the Interface Design & Concept Development to implement complex vocational customer requests
• coordinate specific projects development requests (DR’s) from local vocational projects that has impact in Vehicle Control & Upfit team
• align with the team and create the implementation plan
• plan and ensure the complete migration of existing features in CEEA+ to CEEAce projects
• manage all current issues in XMC1.0 series platform
• interface with Hardware in the loop and Vehicle validation team for final feature release

Vehicle Control and Upfit Engineer II

• Monitor and respond quickly and effectively to support requests received through IT helpdesk system using remote assistance, phone or email to resolve
• Perform remote troubleshooting through diagnostic techniques and asking pertinent questions
• Determine the best solution based on the issue and details provided
• Walk through the problem-solving process and creating step-by-step training material for solutions
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in IT ticketing system
• Follow-up and update ticket status and information
• Pass on any feedback or suggestions to the appropriate internal team
• Identify and suggest possible improvements on procedures

IT Technician I

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• Drafting and negotiating standby LC language, partnering with Relationship Managers, Credit, Legal, Compliance, and clients to align transaction needs with internal policies and risk standards.
• Managing the full standby LC lifecycle —from structuring and issuance through amendments, draws, confirmations, advising, and releases.
• Handling complex standby LC structures, including syndicated transactions, direct-pay / IRB support, and counter or counter‑counter standby LCs.
• Confirming credit approvals, client line setup, and required documentation before proceeding with issuance, amendments, or other key lifecycle actions.
• Applying ISP98 and/or UCP 600 rules to support drafting, amendments, and draw processing; clearly explaining rule-driven requirements to stakeholders.
• Reviewing presentations and drawing documents for compliance with LC terms, identifying discrepancies, communicating decisions, and coordinating timely resolution.
• Managing a high-volume portfolio (20–30 active transactions at any given time) while balancing multiple priorities, deadlines, and stakeholder needs.
• Serving as a key point of contact for clients, beneficiaries, relationship managers, and internal/external counsel on LC drafting, amendment, and draw-related matters.
• Identifying, escalating, and resolving operational risks and exceptions, while providing clear status updates and reporting on trends, escalations, and portfolio activity.
• Supporting a quality‑driven environment, where work is reviewed through QC and audit processes and continuous improvement is encouraged.

Senior Standby Letter of Credit Specialist – Operations

• Serve as a trusted advisor to Workday customers and prospects
• Lead technology solutioning for high-stakes opportunities
• Act as a strategic advisor to C-Suite stakeholders
• Develop solution maps that define data flow and architectural "actuals"
• Collaborate with core/specialized AEs and Value Management to ensure a unified customer experience
• Educate customers on the state of AI and its applications

Senior Enterprise Architect – CLM, Spend Management

• Provide Level 4 L4 operational support for Microsoft Teams and Teams Rooms (MTR).
• Lead incident, problem, and request management for Teams and MTR services.
• Oversee VoIP and unified communications services across the enterprise.
• Ensure service stability, quality, and adherence to operational standards during assigned shifts.
• Participate in the 24x7 on-call rotation as the escalation point for Tier 1 and Tier 2 issues.

IT Support Specialist

• Responsible for overall planning, management, and completion of IT projects for specific business units.
• Uses project management skills to assign roles, identify resource requirements, and define project deliverables.
• Works with customers to develop project scope of work documents and project work plans.
• Provide leadership and demonstrate understanding of system development.
• Assigns, schedules, trains, reviews, and monitors project work to ensure progress.

Project Manager, IT Support

• Provide helpdesk support for client end users
• Onsite or remote diagnosis and repair
• Performing planned system maintenance on client networks
• Troubleshooting support requests and systems analysis
• Hardware support including workstations, printers, servers, firewalls, switches, and phones
• Support requests involving active directory management, line of business applications, routing/switching, server and network hardware
• Communicate with customers regarding incident progress
• Improve customer service and satisfaction

Help Desk Technician

• Support proposal writing, coordination, strategy, and development efforts for a wide range of water-focused services
• Prepare thoughtful, engaging, and visually compelling proposals, qualifications, and interview materials
• Collaborate closely with technical staff and leadership to translate complex technical information into clear, persuasive messaging
• Coordinate with business development leaders to support strategic pursuit planning and competitive positioning
• Participate in client development and account management efforts, including positioning and pursuit planning
• Support storytelling initiatives that elevate brand reputation, spotlight thought leaders and align with key accounts and market trends
• Maintain and update internal systems related to people, project experience, and pursuit information
• Ensure all materials are consistent with brand standards, quality expectations, and deadlines

Pursuit Specialist

• Troubleshoot and diagnose network connectivity, PC, VoIP, and server issues remotely
• Collaborate with sales representatives and VoIP engineers to resolve technical issues
• Provide exceptional support to customers by identifying and resolving technical problems

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