IT Support Specialist

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IT Support Specialist supporting employees with NextGen EHR and Office 365. Providing real-time technical assistance and maintaining IT infrastructure for a healthcare technology company.

Posted 6/18/2026full-timePortland • Oregon • 🇺🇸 United StatesJunior💰 $60,000 - $71,000 per yearWebsite

About the role

Key responsibilities & impact

Provide first-level support to end-users for hardware, software, and network-related issues.
Install, configure, and maintain hardware and software components, including desktops, laptops, and printers.
Troubleshoot and resolve technical problems in a timely manner, escalating issues as needed.
Collaborate with IT team members to implement and maintain IT policies and procedures.
Assist in the administration of IT systems, including user account management and access control.
Conduct technology training sessions for employees to enhance their proficiency with IT tools.
Stay current with industry trends and technologies to provide proactive recommendations for system improvements.
Performs other duties as assigned.

Requirements

What you’ll need

Proven experience as an IT Support Specialist or similar role.
Strong knowledge of Windows and/or Mac operating systems.
Knowledge of Office 365 administration.
Familiarity with networking concepts and troubleshooting.
Excellent communication and interpersonal skills.
Customer-focused with a commitment to providing exceptional service.
Ability to work independently and collaboratively in a team environment.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus.
Experience with EHR (Electronic Health Records) systems a plus.
Experience with Jira/Atlassian suite a plus.

Benefits

Comp & perks

W2 role with competitive salary
Medical, Dental and Vision on the first of the month after employment (based on FT hours)
Paid Vacation, Sick, and Holiday time
Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.
401(k) plan with company contribution
Opportunity to work in a cutting-edge healthcare technology environment
Professional development opportunities and training
Collaborative and supportive work culture
Impactful role contributing to the enhancement of patient care and healthcare processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

hardware supportsoftware supportnetwork troubleshootingWindows operating systemMac operating systemOffice 365 administrationuser account managementaccess controlEHR systemsIT policies and procedures

Soft Skills

communication skillsinterpersonal skillscustomer-focusedteam collaborationindependent workproblem-solvingtraining skillsproactive recommendationstime managementadaptability

Certifications

CompTIA A+Microsoft Certified Desktop Support Technician