IT Regional Service Technician

The 20 MSP

Regional Service Technician delivering enterprise-class IT services and support for diverse clients. Responsibilities include technical issue resolution and on-site client support in a modern computing environment.

Posted 7/21/2026full-timePortland • Oregon • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and resolving technical issues across hardware, software, and networking environments, with a strong focus on customer support and documentation. Proficient in maintaining system functionality through effective hardware repair, software installation, and data management.

Highest-signal resume keywords

Windows OS InstallationHardware Repair and MaintenanceActive Directory ManagementTroubleshooting SkillsA+, Net+, Sec+ Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware AssemblySoftware InstallationNetwork TroubleshootingVPN ConnectivityMalware RemovalData Backup and RecoverySystem DiagnosticsSecurity Tools InstallationOffice Productivity SuitesVirtualization

Soft Skills

Customer SupportDocumentationProblem SolvingFollow-Up

Tools & Technologies

Connection SoftwareAntivirus ToolsFirewall TechnologiesPatch PanelsNetwork Cables

Certifications & Qualifications

A+ CertificationNet+ CertificationSec+ CertificationValid Drivers License

Industry Keywords

Business NetworkingGroup PolicyFile SharingServer ApplicationsSmall-Medium Business Technology

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
Perform complete hardware repair, maintenance, and security tasks from cleaning and component replacement to in-depth diagnostics.
Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
Back up data and perform system restores as needed to maintain functionality.
Test solutions for accuracy, document work, and provide recommendations for ongoing system health.

Requirements

What you’ll need

Practical experience with hardware assembly, disassembly, maintenance, and repair.
Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office).
Familiarity with antivirus, security, and firewall technologies, including installation and recovery.
Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server).
Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal.
Ability to identify and diagnose failed hardware components.
Valid Drivers License.
A+, Net+, and Sec+ certifications, or equivalent experience (preferred)
Experience with all modern operating systems (preferred)
Deep understanding of business networking (preferred)
Deep understanding of Active Directory, Group Policy, File Sharing, etc. (preferred)
General understanding of technology related to small-medium businesses (preferred)
Virtualization experience is a plus!

Benefits

Comp & perks

Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence