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IT Support Specialist
Drug HunterIT Support Specialist addressing help desk requests and managing device operations for remote team at Drug Hunter. Supporting user provisioning and troubleshooting in a fully remote environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in IT support, user account management, and device management, with a focus on Google Workspace administration and troubleshooting in both macOS and Windows environments. Exhibits excellent communication skills to assist non-technical users effectively while managing tasks independently in a remote setting.
Highest-signal resume keywords
IT SupportUser Account ManagementGoogle Workspace AdministrationDevice Management (JAMF)Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User ProvisioningAccess ManagementTroubleshooting Hardware IssuesTroubleshooting Software IssuesDevice ManagementMacOS FamiliarityWindows Familiarity
Soft Skills
Quick LearnerStrong CommunicationOrganizedDependableAbility to Work Independently
Tools & Technologies
JAMFGoogle WorkspaceWindows Management Tooling
Certifications & Qualifications
CompTIA A+
Industry Keywords
Remote SupportIT SupportKnowledge Base
Tech Stack
Tools & technologiesJamfMacOS
About the role
Key responsibilities & impact- Serve as the first point of contact for help desk requests, troubleshooting hardware and software issues for a fully remote team.
- Manage and maintain our Mac and Windows fleet, using JAMF for Macs and Windows management tooling for everything from setup and configuration to updates and security compliance.
- Handle user provisioning end to end: onboarding new hires with the right accounts, devices, and access, and offboarding departures cleanly and securely.
- Administer Google Workspace, managing accounts, groups, and access as part of day-to-day provisioning and support.
- Manage access to software and applications, granting, adjusting, and revoking permissions across the tools the company relies on.
- Take direction on day-to-day work while also running smaller projects independently, with light oversight rather than constant hand-holding.
- Grow into owning systems outright as you build confidence in them, taking on more responsibility over time.
- Document common issues and fixes, helping build out an internal knowledge base that makes everyone’s life easier.
Requirements
What you’ll need- A quick learner. Above all, we want someone who picks things up fast and is genuinely excited to learn. We care more about drive and aptitude than a long résumé.
- A real interest in IT support and the patience to help people solve problems, no matter their technical comfort level.
- The ability to take direction well and also work through projects on your own with only light supervision.
- Some familiarity with macOS and Windows environments; hands-on exposure to device management (JAMF or another MDM) is a plus but not required.
- A basic grasp of user account and access management, or the eagerness to learn it quickly.
- Experience with or comfort learning Google Workspace administration.
- Strong communication skills, especially the ability to explain technical things clearly to non-technical colleagues.
- Organized, dependable, and comfortable working independently in a remote setting.
- Relevant coursework, a certification like CompTIA A+, a degree, or equivalent hands-on experience is welcome, but attitude and ability to learn matter most.
Benefits
Comp & perks- Competitive salary, variable compensation, and equity
- Broad range of medical, dental, vision, and life insurance plans for employees and their dependents, including generous coverage for a platinum PPO healthcare plan
- Short-term disability and long-term disability insurance
- Cancer and critical illness coverage
- Up to 14 weeks paid parental leave (after 1 yr tenure) and childcare FSA plan
- 401(k) + employer match
- Home office set up stipend for fully remote employees
- Learning and development support
- Generous and flexible vacation and leave policies