Drug Hunter

IT Support

• Serve as the first point of contact for help desk requests, troubleshooting hardware and software issues for a fully remote team.
• Manage and maintain our Mac and Windows fleet, using JAMF for Macs and Windows management tooling for everything from setup and configuration to updates and security compliance.
• Handle user provisioning end to end: onboarding new hires with the right accounts, devices, and access, and offboarding departures cleanly and securely.
• Administer Google Workspace, managing accounts, groups, and access as part of day-to-day provisioning and support.
• Manage access to software and applications, granting, adjusting, and revoking permissions across the tools the company relies on.
• Take direction on day-to-day work while also running smaller projects independently, with light oversight rather than constant hand-holding.
• Grow into owning systems outright as you build confidence in them, taking on more responsibility over time.
• Document common issues and fixes, helping build out an internal knowledge base that makes everyone’s life easier.

IT Support Specialist

Controller

• Own the monthly, quarterly, and annual close, including journal entries, reconciliations, accruals, allocations, and review of the general ledger.
• Produce accurate and timely GAAP financial statements and management reporting, with clear explanations of material variances.
• Prepare recurring financial reporting packages for executives, the Board, investors, lenders, and other financial stakeholders.
• Produce monthly budget-to-actual reporting and work with department leaders to investigate material variances, improve expense visibility, and maintain accurate forecasts.
• Maintain the chart of accounts, accounting policies, close calendar, supporting schedules, and financial documentation.
• Ensure the completeness and accuracy of balance-sheet reconciliations and resolve issues promptly.
• Coordinate annual tax filings, financial reviews or audits, and other work performed by external accounting and tax advisors.
• Own accounting for subscription contracts in accordance with ASC 606, including contract review, revenue schedules, deferred revenue, contract modifications, and supporting documentation.
• Oversee customer invoicing, accounts receivable, collections, cash application, and revenue-related reconciliations.
• Partner with Sales, Customer Success, and Operations to ensure that bookings, contracts, billing, renewals, and revenue reporting align.
• Establish reliable reporting for ARR, bookings, billings, revenue, deferred revenue, receivables, and collections.
• Oversee accounts payable, expense management, payroll accounting, banking activity, and cash reconciliations.
• Support cash forecasting, liquidity management, and compliance with banking and debt requirements.
• Maintain appropriate entity, tax, sales-tax, payroll, and regulatory compliance in partnership with outside specialists.
• Develop and maintain controls over payments, vendor changes, bank access, customer refunds, and other sensitive transactions.
• Own the accounting systems environment and the integrity of data flowing among the general ledger, billing and revenue-recognition platform (Maxio), CRM (Hubspot), payroll, expense, banking, and reporting systems.
• Maintain a current inventory of finance systems, administrators, access rights, integrations, and recurring workflows.
• Ensure appropriate segregation of duties, approval levels, backup administrators, access reviews, and business-continuity procedures.
• Document core processes so that finance operations remain reliable through employee absences and organizational transitions.
• Identify opportunities to automate manual work while maintaining strong review and control procedures.
• Protect confidential financial, employee, customer, and banking information.
• Serve as the primary owner of accounting accuracy and communicate risks, issues, and decisions clearly to leadership.
• Partner on budgets, forecasts, Board reporting, lender diligence, investor requests, insurance renewals, and other corporate initiatives.
• Recruit, manage and develop internal accounting staff and external bookkeeping, accounting, tax, and audit partners.
• Build a culture of accountability, responsiveness, sound judgment, and continuous improvement.

Executive Assistant

• Exercise strong judgment to provide high-level administrative and operational support to the leadership team, helping ensure priorities, schedules, and day-to-day operations run smoothly.
• Manage calendars, scheduling, travel arrangements, and administrative tasks on behalf of designated leaders.
• Coordinate meetings across internal and external stakeholders.
• Anticipate needs, proactively resolve scheduling and logistical challenges, and help leaders stay organized and focused.
• Support additional executives and team members as business needs evolve.
• Support effective communication and information flow across the organization.
• Review and organize inbound communications and requests.
• Prepare meeting agendas, briefing materials, presentations, and supporting documentation.
• Track action items and follow-up commitments to ensure timely execution.
• Draft and coordinate professional communications on behalf of members of the leadership team.
• Support the execution of strategic initiatives and operational priorities across the company.
• Coordinate cross-functional projects and initiatives involving leadership, product, marketing, operations, and other teams.
• Manage timelines, deliverables, and stakeholder communications.
• Assist with board-level logistics, meetings, and supporting materials.
• Identify opportunities to improve workflows, streamline processes, and enhance operational efficiency.
• Support special projects and ad hoc initiatives as needed.
• Support the planning and execution of company events, customer programs, and marketing initiatives.
• Coordinate executive meetings, team offsites, customer events, conferences, webinars, and virtual programs.
• Manage logistics including registration, attendee communications, speaker coordination, travel arrangements, vendor relationships, and event operations.
• Assist with promotional activities across email, social media, and other communication channels.
• Support content organization, publication, and maintenance of educational resources, event materials, and related assets.
• Partner with marketing, product, and operations teams to ensure successful execution of programs and events.
• Contribute to building efficient and scalable processes that support a growing organization.
• Assist with budgeting, vendor management, and resource planning.
• Recommend and implement process improvements that reduce friction and increase efficiency.
• Help establish systems and workflows that support company growth and operational effectiveness.
• Other duties as needed to support the success of the organization.

Operations

• **Description:** Drug Hunter™ (drughunter.com) is an essential drug discovery intelligence platform for industry R&D innovators turning molecules into medicines. The Drug Hunter research team distills the science behind emerging drugs and technologies into concise but scientifically rich, searchable reports. Drug Hunter subscribers include many of the world’s leading innovative biotechnology and pharmaceutical companies and top-tier investors.
• **Location:** Remote
• **Role Summary**The Director of Growth Operations is responsible for building, scaling, and optimizing the systems, processes, and data infrastructure that power Drug Hunter’s commercial growth engine. This role owns the end-to-end operational foundation across Sales, Marketing, and customer-facing functions — with deep expertise in CRM architecture, data governance, revenue analytics, and cross-functional process design.
• The Director of Growth Operations is both a strategic architect and a hands-on operator. They will lead the transformation of our HubSpot environment into a reliable, scalable, and trusted system of record, while orchestrating data across our commercial tech stack to enable data-driven decision-making at every level of the organization.
• This role partners closely with Sales, Marketing, Customer Success (IRR), and Finance to build the operational backbone that enables cohesive, scalable growth.
• Key Responsibilities1.CRM Architecture & Governance
• - Own the end-to-end HubSpot environment — including architecture, configuration, workflows, lifecycle stage design, and system administration — as the organization’s primary commercial system of record.
• - Lead a comprehensive assessment of the current CRM state and develop a prioritized 30/60/90-day roadmap for remediation, optimization, and long-term scalability including any integration of existing tools and systems required.
• - Design and enforce data governance standards including rules for contact and company data quality, deduplication, ownership attribution, and lifecycle management across tens of thousands of records.
• - Implement preventive controls, validation rules, and automated workflows to sustain data quality and prevent regression over time.
• - Build and maintain CRM health metrics and dashboards that provide ongoing visibility into data integrity and system performance.
• 2. Data Governance & Hygiene
• - Develop and execute a systematic approach to cleaning, validating, and standardizing company and contact records at scale.
• - Define and implement governance policies that enforce data consistency across teams, including rules for record creation, field population, lifecycle transitions, and ownership.
• - Establish a framework of data quality KPIs — including duplicate rates, field completion, stage accuracy, and ownership coverage — and report on them regularly.
• - Partner with Sales, Marketing, and IRR to build habits and accountability structures that sustain clean data over time.
• 3. Territory Design & Account Assignment
• - Operationalize nuanced territory segmentation and account assignment rules within HubSpot, replacing inconsistent manual processes with automated, auditable workflows.
• - Partner with Sales and Marketing leadership to define segmentation logic, ownership criteria, and routing rules; document assumptions and maintain them as the business evolves.
• - Build account assignment and routing automations that reduce manual effort, improve consistency, and support accurate attribution across the commercial funnel.
• - Maintain clear, accessible documentation of all territory and segmentation frameworks across teams.
• 4. Data Orchestration & Commercial Intelligence
• - Design a data orchestration strategy that connects HubSpot, SendGrid, Mixpanel, Looker, Clerk, and UserPilot to provide the Growth organization with a coherent, actionable view of customer behavior and commercial performance.
• - Define a pragmatic path to a single source of truth for commercial metrics, accounting for the current absence of centralized data infrastructure and near-term IT constraints.
• - Enable Marketing to experiment and optimize communications based on behavioral, engagement, and lifecycle data drawn from across the stack.
• - Surface actionable intelligence across targeting, conversion, retention, and expansion opportunities to support data-driven growth decisions.
• 5. Sales, Marketing & IRR Alignment
• - Build the operational connective tissue between Sales Hub and Marketing Hub to improve attribution, funnel visibility, and cross-functional handoff workflows.
• - Design and implement shared lifecycle stages, lead routing logic, and SLA frameworks that align Sales, Marketing, and IRR around a common view of the customer journey.
• - Drive operational cohesion across the Growth organization through consistent processes, shared metrics, and integrated tooling.
• - Leverage Marketing Hub as a platform for delivering a holistic view of commercial performance, customer engagement, and pipeline health.
• 6. CRM as the Financial Source of Truth
• - Build ARR, GRR, and NRR reporting frameworks within HubSpot, transitioning performance reporting from gross contract value metrics to recurring revenue-based views.
• - Partner with Finance to align on definitions, reconcile reporting discrepancies, and establish HubSpot as the trusted source of commercial truth.
• - Design leadership dashboards that provide real-time visibility into pipeline, forecast, and recurring revenue KPIs.
• - Define and socialize the core commercial KPI framework — including leading and lagging indicators — to support consistent decision-making across functions.
• 7. Change Management & Organizational Enablement
• - Develop and execute a change management strategy for CRM process improvements that balances implementation speed with operational integrity.
• - Build enablement materials, training programs, and process documentation that support consistent CRM usage and adoption across Sales, Marketing, and IRR.
• - Communicate roadmap priorities, initiative progress, and operational outcomes clearly to leadership — positioning Growth Operations as a strategic, trusted partner.
• - Establish feedback loops with commercial teams to continuously refine processes and tooling based on real-world usage.