Drug Hunter

Research Analyst

• Conduct in-depth research, analysis, interpretation, and evaluation of scientific data, focusing on publications, patents, presentations, and clinical trial results, to contribute to articles on drug discovery topics
• Prepare comprehensive articles and reports that detail drug discovery efforts or related developments, ensuring clarity and coherence in presentation
• Produce high-quality content with a focus on accuracy and detail, requiring minimal edits before publication
• Quickly and accurately prepares chemical schemes, tables, figures, and illustrations using chemical drawing software such as ChemDraw, in line with Drug Hunter’s visual identity
• Maintain a general understanding of scientific concepts within organic and medicinal chemistry, biochemistry, molecular biology, pharmacology, and a sense of what is state-of-the-art in each field
• Possess an awareness of new developments in industries involved in novel drug discovery, such as the pharmaceutical and biotech industries
• Maintain a general familiarity with the biopharma industry, including an understanding of the R&D process from target discovery to commercialization and key players in the industrial ecosystem (key companies, CROs, CDMOs, regulatory bodies, regulatory actions, and commercialization case studies)
• Writes and speaks in tones of voice appropriate for audiences of different levels, from students to early-career scientists to industry professionals and investors, with empathy for the underlying needs of the audience
• Engage and build relationships with the industrial and academic scientific communities
• Develops, prototypes, and deploys concepts for a new series of content and content formats based on reader feedback and industry needs
• Fosters a positive culture within the industry and editorial team aligned with the mission and values of the company, prioritizing facts, community, clarity, helpfulness, teamwork, and accountability
• Perform other related tasks as necessary to support the ongoing needs of the Scientific Content Team and associated functions

Research Analyst, Small Molecule Modalities

Account Manager

• **Key Responsibilities**
• **Customer Relationship Management**
• - Own post-sale relationships for a portfolio of customer accounts, from onboarding through renewal.
• - Serve as the primary point of contact for account inquiries, adoption support, and engagement needs.
• - Understand customer goals and workflows to connect Drug Hunter capabilities to tangible outcomes.
• - Build credibility with scientists, R&D leaders, and procurement teams through professionalism and follow-through.
• **Renewals & Retention**
• - Execute renewal processes to ensure high retention (Gross Revenue Retention).
• - Identify and mitigate churn risks early through data and proactive communication.
• - Collaborate with Sales to forecast renewals and expansions accurately.
• - Track and report key health metrics for assigned accounts.
• **Expansion & Growth**
• - Identify and close expansion opportunities — new users, new teams, or adjacent use cases within existing customers.
• - Surface upsell opportunities to Sales through structured internal handoffs.
• - Advocate for customer needs and usage insights to inform new product features and offerings.
• **Process & Collaboration**
• - Maintain accurate account data and activity tracking in HubSpot and related systems.
• - Partner with Customer Success and Product teams to improve customer onboarding and utilization.
• - Collaborate with Marketing to identify advocates for case studies and testimonials.
• - Contribute to the evolution of Account Management playbooks and best practices.