Director of Growth Operations

Drug Hunter

Director of Growth Operations leading data infrastructure for Drug Hunter’s commercial growth. Building scalable systems and optimizing processes across sales and marketing teams.

Posted 6/10/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

**Description:** Drug Hunter™ (drughunter.com) is an essential drug discovery intelligence platform for industry R&D innovators turning molecules into medicines. The Drug Hunter research team distills the science behind emerging drugs and technologies into concise but scientifically rich, searchable reports. Drug Hunter subscribers include many of the world’s leading innovative biotechnology and pharmaceutical companies and top-tier investors.
**Location:** Remote
**Role Summary**The Director of Growth Operations is responsible for building, scaling, and optimizing the systems, processes, and data infrastructure that power Drug Hunter’s commercial growth engine. This role owns the end-to-end operational foundation across Sales, Marketing, and customer-facing functions — with deep expertise in CRM architecture, data governance, revenue analytics, and cross-functional process design.
The Director of Growth Operations is both a strategic architect and a hands-on operator. They will lead the transformation of our HubSpot environment into a reliable, scalable, and trusted system of record, while orchestrating data across our commercial tech stack to enable data-driven decision-making at every level of the organization.
This role partners closely with Sales, Marketing, Customer Success (IRR), and Finance to build the operational backbone that enables cohesive, scalable growth.
Key Responsibilities1.CRM Architecture & Governance
- Own the end-to-end HubSpot environment — including architecture, configuration, workflows, lifecycle stage design, and system administration — as the organization’s primary commercial system of record.
- Lead a comprehensive assessment of the current CRM state and develop a prioritized 30/60/90-day roadmap for remediation, optimization, and long-term scalability including any integration of existing tools and systems required.
- Design and enforce data governance standards including rules for contact and company data quality, deduplication, ownership attribution, and lifecycle management across tens of thousands of records.
- Implement preventive controls, validation rules, and automated workflows to sustain data quality and prevent regression over time.
- Build and maintain CRM health metrics and dashboards that provide ongoing visibility into data integrity and system performance.
2. Data Governance & Hygiene
- Develop and execute a systematic approach to cleaning, validating, and standardizing company and contact records at scale.
- Define and implement governance policies that enforce data consistency across teams, including rules for record creation, field population, lifecycle transitions, and ownership.
- Establish a framework of data quality KPIs — including duplicate rates, field completion, stage accuracy, and ownership coverage — and report on them regularly.
- Partner with Sales, Marketing, and IRR to build habits and accountability structures that sustain clean data over time.
3. Territory Design & Account Assignment
- Operationalize nuanced territory segmentation and account assignment rules within HubSpot, replacing inconsistent manual processes with automated, auditable workflows.
- Partner with Sales and Marketing leadership to define segmentation logic, ownership criteria, and routing rules; document assumptions and maintain them as the business evolves.
- Build account assignment and routing automations that reduce manual effort, improve consistency, and support accurate attribution across the commercial funnel.
- Maintain clear, accessible documentation of all territory and segmentation frameworks across teams.
4. Data Orchestration & Commercial Intelligence
- Design a data orchestration strategy that connects HubSpot, SendGrid, Mixpanel, Looker, Clerk, and UserPilot to provide the Growth organization with a coherent, actionable view of customer behavior and commercial performance.
- Define a pragmatic path to a single source of truth for commercial metrics, accounting for the current absence of centralized data infrastructure and near-term IT constraints.
- Enable Marketing to experiment and optimize communications based on behavioral, engagement, and lifecycle data drawn from across the stack.
- Surface actionable intelligence across targeting, conversion, retention, and expansion opportunities to support data-driven growth decisions.
5. Sales, Marketing & IRR Alignment
- Build the operational connective tissue between Sales Hub and Marketing Hub to improve attribution, funnel visibility, and cross-functional handoff workflows.
- Design and implement shared lifecycle stages, lead routing logic, and SLA frameworks that align Sales, Marketing, and IRR around a common view of the customer journey.
- Drive operational cohesion across the Growth organization through consistent processes, shared metrics, and integrated tooling.
- Leverage Marketing Hub as a platform for delivering a holistic view of commercial performance, customer engagement, and pipeline health.
6. CRM as the Financial Source of Truth
- Build ARR, GRR, and NRR reporting frameworks within HubSpot, transitioning performance reporting from gross contract value metrics to recurring revenue-based views.
- Partner with Finance to align on definitions, reconcile reporting discrepancies, and establish HubSpot as the trusted source of commercial truth.
- Design leadership dashboards that provide real-time visibility into pipeline, forecast, and recurring revenue KPIs.
- Define and socialize the core commercial KPI framework — including leading and lagging indicators — to support consistent decision-making across functions.
7. Change Management & Organizational Enablement
- Develop and execute a change management strategy for CRM process improvements that balances implementation speed with operational integrity.
- Build enablement materials, training programs, and process documentation that support consistent CRM usage and adoption across Sales, Marketing, and IRR.
- Communicate roadmap priorities, initiative progress, and operational outcomes clearly to leadership — positioning Growth Operations as a strategic, trusted partner.
- Establish feedback loops with commercial teams to continuously refine processes and tooling based on real-world usage.

Requirements

What you’ll need

- 8+ years of experience in Revenue Operations, Growth Operations, Sales Operations, or a related field, with at least 2–3 years in a leadership or senior individual contributor capacity.
- Deep, hands-on expertise in HubSpot (Sales Hub and Marketing Hub) — including architecture, administration, workflow design, lifecycle management, and reporting.
- Demonstrated experience designing data orchestration strategies across multi-platform commercial stacks (e.g., Mixpanel, Looker, SendGrid, Clerk, UserPilot, or similar).
- Proven track record of driving CRM transformation and organizational adoption in fast-moving, commercially oriented environments.
- Experience building ARR/MRR/GRR/NRR reporting frameworks and partnering with Finance to establish CRM data as a financial source of truth.
- Strong analytical and problem-solving skills with a high degree of precision, structured thinking, and attention to detail.
- Excellent written and verbal communication skills — able to translate complex operational systems into clear priorities and narratives for cross-functional leadership.
- Comfortable leading change management across Sales, Marketing, and Customer Success teams in a high-autonomy, fast-paced environment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Drug Hunter Website LinkedIn All Job Openings 11 - 50 employees Founded 2018 🧬 Biotechnology 📱 Media 💊 Pharmaceuticals Biotechnology
Media
Pharmaceuticals Drug Hunter is a specialty scientific media and intelligence platform that curates news, case studies, patent analyses, molecule profiles, and webinar content focused on small-molecule and biologic drug discovery and development. The site surfaces preclinical and clinical disclosures, medicinal chemistry insights, translational science, and IP highlights for researchers, biotech/pharma professionals, and investors. Drug Hunter also hosts webinars and flash talks and provides resources aimed at keeping the drug discovery community informed about pipeline advances and discovery technologies. Director of Growth Operations 🔥 35 minutes ago 🍂 Massachusetts – Remote ⏰ Full Time 🔴 Lead ⚙️ Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
**Description:** Drug Hunter™ (drughunter.com) is an essential drug discovery intelligence platform for industry R&D innovators turning molecules into medicines. The Drug Hunter research team distills the science behind emerging drugs and technologies into concise but scientifically rich, searchable reports. Drug Hunter subscribers include many of the world’s leading innovative biotechnology and pharmaceutical companies and top-tier investors.
**Location:** Remote
**Role Summary**The Director of Growth Operations is responsible for building, scaling, and optimizing the systems, processes, and data infrastructure that power Drug Hunter’s commercial growth engine. This role owns the end-to-end operational foundation across Sales, Marketing, and customer-facing functions — with deep expertise in CRM architecture, data governance, revenue analytics, and cross-functional process design.
The Director of Growth Operations is both a strategic architect and a hands-on operator. They will lead the transformation of our HubSpot environment into a reliable, scalable, and trusted system of record, while orchestrating data across our commercial tech stack to enable data-driven decision-making at every level of the organization.
This role partners closely with Sales, Marketing, Customer Success (IRR), and Finance to build the operational backbone that enables cohesive, scalable growth.
Key Responsibilities1.CRM Architecture & Governance
- Own the end-to-end HubSpot environment — including architecture, configuration, workflows, lifecycle stage design, and system administration — as the organization’s primary commercial system of record.
- Lead a comprehensive assessment of the current CRM state and develop a prioritized 30/60/90-day roadmap for remediation, optimization, and long-term scalability including any integration of existing tools and systems required.
- Design and enforce data governance standards including rules for contact and company data quality, deduplication, ownership attribution, and lifecycle management across tens of thousands of records.
- Implement preventive controls, validation rules, and automated workflows to sustain data quality and prevent regression over time.
- Build and maintain CRM health metrics and dashboards that provide ongoing visibility into data integrity and system performance.
2. Data Governance & Hygiene
- Develop and execute a systematic approach to cleaning, validating, and standardizing company and contact records at scale.
- Define and implement governance policies that enforce data consistency across teams, including rules for record creation, field population, lifecycle transitions, and ownership.
- Establish a framework of data quality KPIs — including duplicate rates, field completion, stage accuracy, and ownership coverage — and report on them regularly.
- Partner with Sales, Marketing, and IRR to build habits and accountability structures that sustain clean data over time.
3. Territory Design & Account Assignment
- Operationalize nuanced territory segmentation and account assignment rules within HubSpot, replacing inconsistent manual processes with automated, auditable workflows.
- Partner with Sales and Marketing leadership to define segmentation logic, ownership criteria, and routing rules; document assumptions and maintain them as the business evolves.
- Build account assignment and routing automations that reduce manual effort, improve consistency, and support accurate attribution across the commercial funnel.
- Maintain clear, accessible documentation of all territory and segmentation frameworks across teams.
4. Data Orchestration & Commercial Intelligence
- Design a data orchestration strategy that connects HubSpot, SendGrid, Mixpanel, Looker, Clerk, and UserPilot to provide the Growth organization with a coherent, actionable view of customer behavior and commercial performance.
- Define a pragmatic path to a single source of truth for commercial metrics, accounting for the current absence of centralized data infrastructure and near-term IT constraints.
- Enable Marketing to experiment and optimize communications based on behavioral, engagement, and lifecycle data drawn from across the stack.
- Surface actionable intelligence across targeting, conversion, retention, and expansion opportunities to support data-driven growth decisions.
5. Sales, Marketing & IRR Alignment
- Build the operational connective tissue between Sales Hub and Marketing Hub to improve attribution, funnel visibility, and cross-functional handoff workflows.
- Design and implement shared lifecycle stages, lead routing logic, and SLA frameworks that align Sales, Marketing, and IRR around a common view of the customer journey.
- Drive operational cohesion across the Growth organization through consistent processes, shared metrics, and integrated tooling.
- Leverage Marketing Hub as a platform for delivering a holistic view of commercial performance, customer engagement, and pipeline health.
6. CRM as the Financial Source of Truth
- Build ARR, GRR, and NRR reporting frameworks within HubSpot, transitioning performance reporting from gross contract value metrics to recurring revenue-based views.
- Partner with Finance to align on definitions, reconcile reporting discrepancies, and establish HubSpot as the trusted source of commercial truth.
- Design leadership dashboards that provide real-time visibility into pipeline, forecast, and recurring revenue KPIs.
- Define and socialize the core commercial KPI framework — including leading and lagging indicators — to support consistent decision-making across functions.
7. Change Management & Organizational Enablement
- Develop and execute a change management strategy for CRM process improvements that balances implementation speed with operational integrity.
- Build enablement materials, training programs, and process documentation that support consistent CRM usage and adoption across Sales, Marketing, and IRR.
- Communicate roadmap priorities, initiative progress, and operational outcomes clearly to leadership — positioning Growth Operations as a strategic, trusted partner.
- Establish feedback loops with commercial teams to continuously refine processes and tooling based on real-world usage. 🎯 Requirements
- 8+ years of experience in Revenue Operations, Growth Operations, Sales Operations, or a related field, with at least 2–3 years in a leadership or senior individual contributor capacity.
- Deep, hands-on expertise in HubSpot (Sales Hub and Marketing Hub) — including architecture, administration, workflow design, lifecycle management, and reporting.
- Demonstrated experience designing data orchestration strategies across multi-platform commercial stacks (e.g., Mixpanel, Looker, SendGrid, Clerk, UserPilot, or similar).
- Proven track record of driving CRM transformation and organizational adoption in fast-moving, commercially oriented environments.
- Experience building ARR/MRR/GRR/NRR reporting frameworks and partnering with Finance to establish CRM data as a financial source of truth.
- Strong analytical and problem-solving skills with a high degree of precision, structured thinking, and attention to detail.
- Excellent written and verbal communication skills — able to translate complex operational systems into clear priorities and narratives for cross-functional leadership.
- Comfortable leading change management across Sales, Marketing, and Customer Success teams in a high-autonomy, fast-paced environment. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Director of Professional Coding Operations 🔥 1 hour ago Albany Medical Center 5001 - 10000 Website LinkedIn All Job Openings Director of Professional Coding Operations at Albany Medical Center overseeing professional coding operations. Responsible for developing strategy, managing teams, and ensuring compliance with coding standards. 🇺🇸 United States – Remote 💵 $116.8k - $186.9k / year ⏰ Full Time 🔴 Lead ⚙️ Operations 🦅 H1B Visa Sponsor District Director of Operations 🔥 3 hours ago Brookdale 10,000+ employees 🏠 Real Estate 👥 B2C Website LinkedIn All Job Openings District Director of Operations overseeing multiple communities for Brookdale, enhancing resident services and ensuring operational effectiveness with a focus on quality care. 🇺🇸 United States – Remote 💰 Post IPO debt on 2025-01 ⏰ Full Time 🔴 Lead ⚙️ Operations 🦅 H1B Visa Sponsor Staff Operations Engineer 🔥 5 hours ago Mozilla 501 - 1000 👥 B2C 🔒 Cybersecurity Website LinkedIn All Job Openings Staff Operations Engineer at Mozilla leading design and reliability of hybrid-cloud and workplace infrastructure. Combining technical execution with leadership across complex initiatives and teams. 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead ⚙️ Operations 🦅 H1B Visa Sponsor Staff Operations Engineer 🔥 5 hours ago Mozilla 501 - 1000 👥 B2C 🔒 Cybersecurity Website LinkedIn All Job Openings Staff Operations Engineer at Mozilla leading hybrid-cloud infrastructure design and reliability initiatives across teams. Ensuring scalable, secure, and efficient systems. 🇺🇸 United States – Remote 💵 $163k - $218k / year ⏰ Full Time 🔴 Lead ⚙️ Operations 🦅 H1B Visa Sponsor Vice President – Independent Agent Operations and Strategy 🔥 5 hours ago Allstate 10,000+ employees 💸 Finance Website LinkedIn All Job Openings Vice President leading Independent Agent Operations and Strategy at Allstate. Focusing on developing and delivering enterprise level strategy and centralized support capabilities. 🇺🇸 United States – Remote 💵 $278.1k - $352.4k / year 💰 Post-IPO Equity on 2014-01 ⏰ Full Time 🔴 Lead ⚙️ Operations 🦅 H1B Visa Sponsor View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

CRM architecturedata governancerevenue analyticsdata orchestrationworkflow designreporting frameworksdata quality KPIsterritory segmentationaccount assignmentchange management

Soft Skills

analytical skillsproblem-solvingattention to detailwritten communicationverbal communicationstructured thinkingleadershipcollaborationadaptabilitystrategic thinking