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Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Monitor and respond quickly and effectively to support requests received through IT helpdesk system using remote assistance, phone or email to resolve
- Perform remote troubleshooting through diagnostic techniques and asking pertinent questions
- Determine the best solution based on the issue and details provided
- Walk through the problem-solving process and creating step-by-step training material for solutions
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in IT ticketing system
- Follow-up and update ticket status and information
- Pass on any feedback or suggestions to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements
What you’ll need- 1-3 years of technical education or experience in a similar industry
- Demonstrate initiative and exhibit strong interpersonal and collaborative skills
- Detail oriented and organized, with ability to work at a high level of accuracy
- Familiar with ERP systems and intermediate skill level with Microsoft Office
- Excellent written and verbal communication
Benefits
Comp & perks- A Highly competitive total compensation package
- Medical (3 medical plans to choose from)
- Dental
- Vision
- Life (Company-paid, and options for additional supplemental)
- Disability Insurance (company paid short-term and long-term disability)
- 401(k) with company match
- A generous paid time off schedule
- Discretionary quarterly bonus program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
remote troubleshootingdiagnostic techniquesproblem-solvingIT helpdesk systemIT ticketing system
Soft Skills
interpersonal skillscollaborative skillsdetail orientedorganizedwritten communicationverbal communication