IT Support

• Provide leadership and direction for day-to-day execution of work of the assigned business unit including overseeing operations, sales and accounting.
• Make Safety the number one priority in the business unit.
• Develop and implement execution plan to maximize overall business objectives, and ensure maximum profitability.
• Manage the Services team to maintain, embrace and enforce the company's Core Values and to lead by example.
• Communicate with Corporate Operations to identify, manage and share overall Best Practices and project resources.
• Hiring and disciplinary duties.
• Meet or exceed growth goals.
• Manage Key Performance Indicators (safety, financial expectations, accurate forecasting, AR management, personnel development, sales team performance).
• Provide key leadership direction for operations within the business unit to ensure a cohesive team.
• Coordinate and confer with others to resolve operational problems and difficulties and to authorize plans of action within corporate framework.
• Evaluate local performance, for customer satisfaction and provide leadership for performance enhancement and proactive resolution of issues.
• Allocate resources as needed to ensure business unit and project team commitments to customers are met.
• Manage personnel priorities relating to technical ability and staffing levels to gain greater efficiencies to improve customer satisfaction and reduce cost.
• Ensure compliance with state, local, and federal legal requirements and operates the local office with the highest business ethics.
• Meet or exceed all financial budgets and goals, including reviewing all set-ups, monitoring all pricing, and reviewing cost data with project team(s).
• Maintain consistency in Project and Field Management processes throughout the business unit.
• Maintain Customer Satisfaction.

Business Unit Manager – Services

• Administer, monitor, and optimize a wide range of essential IT systems, including communication platforms, various cloud environments (e.g., Google Cloud Platform), and other critical IT technologies.
• Manage and maintain core identity systems (e.g., Google Identity) and ensure the secure and efficient operation of our Google Workspace environment.
• Ensure high availability, performance, and security of all managed systems through proactive monitoring, configuration management, and regular backups.
• Provide expert-level technical support and troubleshooting for complex IT and security issues, escalating to specialized teams when necessary.
• Maintain a diverse suite of security tools and technologies, including next-generation firewalls, Endpoint Detection and Response (EDR) solutions, Security Information and Event Management (SIEM) systems, Multi-Factor Authentication (MFA), and Zero Trust Network Access (ZTNA) solutions.
• Contribute to the support development and enforcement of robust security policies, standards, and procedures across the organization.
• Support system hardening efforts for operating systems, applications, and network devices to minimize attack surfaces and enhance resilience.
• Champion the integration of the DevOps lifecycle, helping to build and mature our "configuration-as-code" capabilities.
• Leverage APIs to integrate various services with IT systems, enabling advanced automation and improved security orchestration.
• Develop and implement automated workflows to streamline IT operations, improve efficiency, and reduce manual intervention.

IT Administrator

• Support the architecture, configuration, and continuous improvement of networking and device management infrastructure across all Rezilient CloudClinics and staff environments, in close collaboration with the Sr. IT Manager.
• Contribute to device and application provisioning strategy, including helping design and implement MDM policies and standardized imaging processes under the direction of the Sr. IT Manager.
• Serve as an escalation point for complex technical issues, conducting root cause analysis and partnering with the Sr. IT Manager on long-term remediation for recurring problems.
• Execute end-to-end CloudClinic deployments in new markets across the US, including site readiness assessments, hardware staging, QA testing, and go-live support, in partnership with the Sr. IT Manager and Operations team.
• Design and implement automation solutions that help reduce manual operational overhead and improve the scalability and reliability of the CloudClinic tech stack.
• Manage remote monitoring and observability tools for CloudClinic IT infrastructure across all US regions.
• Implement and uphold IT security best practices, including endpoint security, access control policies, and vulnerability management.
• Assist in evaluating technology vendors and service providers and help manage ongoing relationships and engagements.
• Collaborate with Product, Engineering, Operations, and Clinical teams to ensure IT infrastructure work aligns with evolving business needs, surfacing risks and recommendations to the Sr. IT Manager as needed.
• Collaborate and knowledge-share with other members of the team to encourage departmental cohesiveness.

Senior IT Specialist

• Acquire and/or coordinate the acquisition of all permits needed to enable construction activities.
• Maintain compliance with all applicable Federal, State and Local rules and regulations and company-established standards.
• Maintain communication with the authorities having jurisdiction of the Rights-of-Way in order to manage each permit acquisition process.
• Submit Permit Applications State DOT and Railroad crossings.
• Coordinate with field personnel to ensure manner of crossing and installation is compliant by State, Federal, and Local Standards.
• Coordinate with CAD Tech to prioritize permits needing drawn up and ensuring received drawing meets entity standards.
• Keep track of all upcoming, submitted and completed permit applications, communicating to all relevant teams when crossings are approved.
• Process completed permits as required by entity.
• Process utility verification requests.
• Administrative Contact for Utility Relocations.
• Process Easement Encroachments & Vacations.

OSP Permit Specialist I

• Conduct routine chart audits to ensure accuracy, completeness, and compliance
• Identify documentation gaps and support quality improvement efforts
• Provide feedback on clinical notes and support documentation standardization
• Manage day-to-day compliance inquiries and follow-ups with office teams
• Track key compliance processes (e.g., waterline testing, spore testing, audit logs)
• Maintain audit trackers and monitor trends across practices
• Partner with Clinical Support, Operations, and RCM to resolve issues and ensure alignment

Clinical Compliance & Audit Specialist

• Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes.
• Monitor online deposit accounts by reviewing documentation and account activity for potential fraud while ensuring compliance with banking policies, procedures, and regulatory requirements.
• Conduct deposit reviews and audits, analyze data and produce clear, actionable reports.
• Perform third-party vendor due diligence to ensure partners meet our standards for security, compliance, and reliability.
• Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues and streamline communication.
• Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.

Deposit Specialist

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• Manages the Firm’s collection processes/account maintenance at a regional level.
• Provide excellent and thoughtful client service to hundreds of Firm clients.
• Works closely with the Firm’s billing attorneys and professional staff to bring resolution to the Firm’s most sensitive and complicated collection issues.
• Is in direct contact with the Firm’s clients, including their highest level of management.
• Act as a resource to other Credit Managers.
• Other duties as may be assigned to fully meet the requirements of the position.

Credit Manager, Collections Specialist

• Serve as a strategic technical leader supporting enterprise architecture initiatives across business and technology domains
• Partner with business, product, engineering, CorpIT, data, and shared services teams to develop scalable, secure, and sustainable architecture solutions
• Guide modernization efforts, establish architectural standards and reference patterns, evaluate enterprise tradeoffs, and support governance activities
• Lead cross-domain architecture initiatives for complex enterprise programs and solutions
• Develop and maintain reference architectures, reusable patterns, and enterprise standards
• Guide solution design activities by identifying dependencies, integration considerations, technical risks, and reuse opportunities
• Support modernization initiatives involving cloud platforms, API-first architectures, event-driven solutions, automation, and emerging technologies
• Evaluate architectural tradeoffs related to scalability, security, cost, supportability, risk, and operational efficiency
• Identify and communicate technical debt, duplicated capabilities, and enterprise architecture risks
• Represent Enterprise Architecture within governance forums, including Architecture Review Committee activities
• Mentor architects, engineers, and technical teams to strengthen architectural maturity and decision quality
• Create and maintain architecture artifacts, roadmaps, and technical documentation supporting enterprise initiatives.

Enterprise Architect

• Respond to auto-generated ticket alerts both critical and non-critical.
• Monitor and work tickets in the ticket system for client submitted requests.
• Acknowledge and respond to tickets based on Managed Services SLA.
• Be part of a phone call queue for client call-in requests.
• Review monthly client reports and provide resolution solutions based on generated reports.
• Escalate tickets to internal departments and clients IT departments.
• Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
• Remote application and hardware support for switches, routers, firewalls, servers, and storage.
• Monitor and analyze customer networks, systems, backups, and security appliances.
• Work with customer’s primary field engineer to perform work on an as-needed basis.
• From time to time, project manage internal department initiatives.
• Contribute and enhance internal department process/system documentation.
• Follow policies and procedures on a department and per client basis.
• Conduct training of customers or colleagues in both formal and informal environments.
• Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.
• Be part of an on-call after hours/weekend on-call rotation every 8-10 weeks (additional compensation).
• Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on-the-job training. Utilization metrics will be re-evaluated on an annual basis.
• Perform other duties, as assigned

IT Support Desk Engineer II

• Assisting with tasks related to the credit process.
• Assisting risk activities including monitoring financial reporting.
• Coordinating the onboarding of clients as the first point of engagement for client teams.
• Supporting coordination of a systematic execution of the credit process in partnership with managers, specified teams, and operations.
• Working with other Enterprise Credit associates and staying current on the bank's policies, procedures, and systems.

Credit Support Associate I – Global Wealth & Investment Management

• Review engineered drawings to ensure compliance with permitting entity and jurisdictional requirements
• Serve as the final reviewer and seal engineered drawings for submission to permitting authorities
• Prepare and submit drawings and documentation to authorities having jurisdiction for zoning approvals, variances, special use permits, and conditional use permits, as required
• Coordinate and contract with local market land surveyors to obtain ALTA surveys, topographic surveys, and easement documentation
• Coordinate and contract with local market geotechnical and environmental engineering firms to support required investigations and studies
• Support Permitting Managers and Coordinators with permit submissions and participate in meetings with local officials and authorities
• Produce drawings and related contract documents in a cost‑effective, accurate, and timely manner
• Mentor apprentice engineers and other technical staff to build organizational capability and technical expertise
• Establish and maintain effective working relationships with coworkers, supervisors, public officials, and external partners
• Maintain professional standards for attendance, punctuality, appearance, and conduct in accordance with company policies
• Pursue ongoing professional development to enhance individual performance and project team effectiveness
• Comply with all company policies, procedures, regulations, and ethical standards

Permit Engineer

• Responsible for overall planning, management, and completion of IT projects for specific business units.
• Uses project management skills to assign roles, identify resource requirements, and define project deliverables.
• Works with customers to develop project scope of work documents and project work plans.
• Provide leadership and demonstrate understanding of system development.
• Assigns, schedules, trains, reviews, and monitors project work to ensure progress.

Project Manager, IT Support

• Lead teams of support associates focused on the Branch and Home Office network and voice hardware, software, processes, and technologies
• Develop and maintain effective organization of responsibility, including efficient recruiting, training, performance standards, delineation of duties and responsibilities, forecasting and supervision
• Establish and maintain effective communications and relationships across teams, departments, countries, vendors, and other divisions
• Must be able to establish and maintain effective relationships with vendors while aligning to the firm’s objectives
• Hold teams accountable through data analytics
• Align team activities, strategies, responsibilities, and objectives with the firm’s strategic direction while ensuring prudent use of the firm’s financial resources
• Provide leadership, development, and mentoring to associates through examples and timely feedback and performance measurement
• Build, develop and manage a team capable of carrying out operational strategies needed while improving employee, client, and vendor relationships
• Supervise and manage overall performance of assigned associates
• Continue to spend a significant amount of time performing individual tasks related to the success of the team
• Act as a liaison between CBIZ associates and the client
• Responsible for staffing, performance management and disciplinary action for assigned team
• Create and exhibit a sense of ownership for developing efficient operations and identifying opportunities for continuous growth
• Handle the escalations for assigned team
• Create and update procedures and documentation to improve efficiency and effectiveness
• Train associates in new activities, policies, technical systems, and procedures
• Lead and attend department meetings, team meetings, and 1:1s with assigned associates
• Complete performance reviews and make salary recommendations for assigned direct reports
• Assume responsibilities for related duties as assigned

Help Desk Team Leader – Network Solutions

• Analyze business processes and workflows and propose automation solutions using Camunda BPM platform.
• Define and implement the technical architecture and design of Camunda-based applications, including integration with other systems and technologies.
• Develop, test, deploy, and troubleshoot Camunda processes, services, forms, and decision tables over CaaS/ AWS.
• Provide guidance and mentoring to other developers and engineers on Camunda development and best practices.
• Collaborate with business analysts, project managers, and stakeholders to ensure timely delivery and quality of Camunda projects.
• Monitor, optimize, and troubleshoot the performance and availability of Camunda applications and environments.
• Keep up to date with the latest trends and developments in Camunda and related technologies.

Enterprise Architect – OSS/BSS, Camunda

• Manage complex, time-sensitive compliance workflows (e.g., regulatory deliverables tracking, policy and documentation governance, audit/exam readiness facilitation, issue intake, and committee operations)
• Ensure work is executed accurately, consistently, and in alignment with internal controls and healthcare regulatory requirements
• Serve as a trusted partner to Compliance leaders and cross-functional stakeholders, synthesizing information for decision-making, escalating risks and barriers, and driving process improvements that strengthen regulatory audit readiness
• Lead Compliance intake and work orchestration (e.g., presentation, requests, attestations, disclosures, incidents, and general inquiries), including triage, prioritization, assignment, and follow-through; identify trends and recommend upstream fixes
• Own compliance documentation management practices, including record accuracy, version control, controlled templates, and evidence traceability in alignment with retention and internal control requirements
• Serve as a lead coordinator for audit, monitoring, and regulatory readiness activities by managing evidence request workflows, maintaining evidence libraries, coordinating stakeholder responses, and escalating risks to timelines, completeness, or quality
• Manage regulatory and obligation tracking cadences by maintaining calendars, trackers, and dashboards; perform quality checks on inputs, reconcile status with owners, and provide concise leadership-ready reporting
• Run end-to-end governance logistics for compliance committees and working groups: develop agendas with leaders, compile and quality-check materials, document decisions/action items, and drive closure through proactive follow-up and escalation
• Support policy and procedure governance by coordinating drafting and review cycles, facilitating approvals, managing publication/distribution, and maintaining an audit-ready history of versions and approvals
• Develop and deliver routine and ad hoc compliance reporting; analyze drivers, identify risks, and propose corrective actions or process improvements
• Coordinate compliance communications and training logistics (scheduling, rosters, completion follow-up, and distribution of approved materials); track completion, identify gaps, and escalate non-compliance
• Apply sound judgment in handling sensitive information; partner with Compliance, Privacy, and Security to ensure appropriate access controls, least-privilege sharing, and secure transmission and storage of data and evidence
• Design and maintain standard work (SOPs, job aids, checklists, templates) for compliance operations; lead continuous improvement efforts to reduce cycle time, improve quality, and strengthen control effectiveness
• Serve as a primary point of contact for compliance operations processes; advise stakeholders on requirements and timelines, resolve issues independently when possible, and escalate complex risks or decisions to leadership
• Travel as needed to attend and participate in onsite meetings
• Performs other duties as assigned. Complies with all policies and standards.

Compliance External Audit Administrator

• Answer IT Support phone and respond to ticket queue – this is the first point of contact for Murdoch’s IT Support.
• Support Point of Sale, including maintain and install POS computers, signature capture pads, receipt printers, scanners, cash drawers and invoice printers.
• Initiate and track all company hardware replacement and repair.
• Contact Dell Technical Support and arrange onsite computer repairs.
• Ensure that our retail stores and our Home Office are online and running properly - everything from computer hardware and applications to auxiliary devices and much more!
• Proactively detect, troubleshoot, and resolve all issues affecting production systems and applications.
• Provide clear, concise, and timely communication to affected parties during the investigation and resolution of any individual or system-wide outage.
• Weekly proactive calling of stores to identify current issues and needs.
• Represent Murdoch’s in a positive and professional manner.
• Demonstrate “team” attitude.
• Exhibit strong follow-through on all tasks at hand.
• Support Specialists will be called on to work outside the 8-to-5 day when the organization’s activities require IT support beyond those hours.
• IT Support Specialists may be on call during weekends or scheduled to work weekends with a weekday scheduled off.

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