Senior IT User Support Specialist

Nestle

Sr. Specialist in IT User Support role focused on delivering technical support for a pet care company.

Posted 7/9/2026full-timeSt. Louis • Montana • 🇺🇸 United StatesSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering L1 and L2 technical support, managing incidents through ServiceNow, and troubleshooting hardware and software issues in an enterprise environment. Proficient in deploying and configuring HP and Lenovo devices while leveraging Microsoft 365 applications to enhance operational efficiency.

Highest-signal resume keywords

L1 Help Desk SupportL2 Desk Side SupportServiceNow Incident ManagementWindows 11 TroubleshootingMicrosoft 365 Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportHardware TroubleshootingClient-Side NetworkingDevice ImagingConfiguration Deployment

Soft Skills

Problem SolvingCommunicationProject Management

Tools & Technologies

ServiceNowHP PrintersLenovo LaptopsMobile DevicesConference Room Equipment

Certifications & Qualifications

Technical CertificationsVocational Training

Industry Keywords

Enterprise EnvironmentEnd User SupportAfter-Hours On-Call Rotation

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Deliver L1 help desk and L2 desk side support to employees working onsite and remote
Manage incidents and requests through ServiceNow
Image, configure, and deploy HP and Lenovo laptops and desktops
Troubleshoot and support hardware break/fix, HP printers, mobile devices, and conference room equipment
Support Windows 11 troubleshooting and client-side networking
Leverage enterprise tools to resolve complex issues quickly
Run projects and identify opportunities to add value to the business
Participate in an after-hours on-call rotation and travel up to 10% to local or regional offices

Requirements

What you’ll need

High school diploma or equivalent
5+ years of experience providing technical support to end users in an enterprise environment
Technical certifications, vocational training, or coursework toward a degree in Computer Science, Information Systems, or a related field is preferred
Working knowledge of Microsoft 365 Enterprise applications such as Power BI, Power Automate, and Power Apps is preferred

Benefits

Comp & perks

performance-based incentives
competitive total rewards package
401k with company match
healthcare coverage
broad range of other benefits