Lead Enterprise Information Technology Operations Architect

Boeing

Lead Enterprise Information Technology Operations Architect at Boeing, focusing on architecture and integration for IT Service Management and Operations Management. Engage with product teams for strategic roadmap development and executive communications.

Posted 7/1/2026full-timeSeattle • Montana, South Carolina, Texas, Washington • 🇺🇸 United StatesSenior💰 $172,550 - $249,550 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Designing the EITO architecture necessary to facilitate enterprise IT critical operations
Stand up and lead the EITO Architecture Review Board
Lead IT Service Management and IT Operations Management technology tool integration across the EITO ecosystem to ensure
Lead architecture efforts needed to transition to a single unified Service Now instance
Drive AI solutions across our technology and tools
Spearhead Digital Product Release across IT Service Management
Drive strategic architecture to enable enterprise Artificial Intelligence Operations (AIOps)

Requirements

What you’ll need

10+ years of experience in at least one ServiceNow implementation program supporting Information Technology Service Manager & Information Technology Operations Management (ITSM & ITOM)
10+ years of experience with Information Technology architecture including IT Operations Management, IT Service Management, AIOps, Automation solutions
10+ years of experience with the ServiceNow platform
10+ years of experience working across organizations and interfacing with key stakeholders, including senior leaders
10+ years of experience communicating with technical experts and explaining difficult technical concepts to non-technical business users
1+ years of experience in designing, developing & optimizing AI/ML solutions, data science workflows, and analytics methodologies
Willing to travel up to 10%

Benefits

Comp & perks

health insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT ArchitectureAutomation SolutionsData Science WorkflowsAnalytics MethodologiesTechnical Communication

Soft Skills

LeadershipStakeholder EngagementCross-Organizational Collaboration