EDI Helpdesk Representative

Gainwell Technologies

EDI Helpdesk Representative at Gainwell, aiding healthcare providers through technological solutions. Engaging in inquiries and issue resolution to enhance Medicaid operations in Montana.

Posted 6/20/2026full-timeRemote • Montana • 🇺🇸 United StatesJuniorMid-Level💰 $35,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the first point of contact for healthcare providers
Answer inbound calls and respond to EDI-related inquiries
Research and troubleshoot provider issues
Conduct outbound follow-ups for timely resolution
Process provider and member updates while maintaining standards

Requirements

What you’ll need

High School Diploma or GED required
Minimum two years of experience in customer service, call center support, helpdesk support, healthcare operations, or related fields
Strong verbal and written communication skills
Proficiency with Microsoft Office
Ability to work independently and manage competing priorities

Benefits

Comp & perks

Comprehensive health benefits
401(k) employer match
Flexible vacation policy
Educational assistance
Leadership and technical development academies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center supporthelpdesk supporthealthcare operationstroubleshootinginbound callsoutbound follow-upsEDI-related inquiriesprovider updatesmember updates

Soft Skills

verbal communicationwritten communicationindependencetime managementproblem-solvingresearch skillsattention to detailinterpersonal skillsconflict resolutionprioritization

Certifications

High School DiplomaGED