Patient Coordinator

• Prompt Lead Response: Monitor and respond to incoming SMS inquiries in a timely and professional manner.
• Consultative Conversations: Ask relevant, open-ended questions (e.g., about health goals, past treatments) to understand each individual’s situation and comfort level.
• Scheduling: Coordinate phone consultations via Calendly (or similar tools) if a lead requests a more in-depth phone conversation.
• Intake & Documentation: Accurately capture important details in our CRM and scheduling platforms (training provided)
• Relationship Building: Demonstrate empathy and genuine curiosity, ensuring potential clients feel heard and supported—rather than rushed.
• Follow-Up: Engage in brief, personalized follow-ups if leads need additional information or a nudge to schedule an appointment.

Client Engagement & Intake Specialist handling inbound inquiries for healthcare services

New Patient Coordinator

Client Engagement & Intake Specialist handling inbound inquiries via SMS for healthcare services. Must demonstrate strong communication skills and empathy in a remote, part-time capacity.

Project Officer

• Position Title: **​​National Project Development Officer (NOA)**
• Duty Station City: **Caracas****Duty Station Country: **Bolivarian Republic of Venezuela****Grade: **NO-A****Contract Type: **Special Short-Term****Recruiting Type: **General Service****Vacancy Type: **Special Vacancy Notice ****Initial duration: **until 31 december 2026**
• **Introduction**
• Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
• IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
• IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration
• Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, the following are considered
• - First-tier candidates: Internal candidates.
• - Second tier candidates include: All external candidates.
• **Organizational Context and Scope**
• The International Organization for Migration (IOM), the United Nations Migration Agency, is the leading intergovernmental organization in the field of migration and works closely with governmental, intergovernmental, and non‑governmental partners. IOM promotes the orderly and humane management of migration, advances international cooperation on migration issues, supports practical solutions to emerging challenges, and provides humanitarian assistance to migrants in need, including internally displaced persons.

Provides support in project development and reporting for migration initiatives.

National Project Development Officer – NOA

Responsible for project development and reporting related to migration issues. Collaborates under the guidance of the Chief of Mission and Head of PSU.

Team Leader

• Monitorear el desempeño individual y grupal en tiempo real: SLA por turno, AHT y productividad, Backlog asignado, Tiempos de resolución y Adherencia a horarios.
• Coordinar la distribución de carga y priorización de casos de acuerdo con los lineamientos del Supervisor.
• Garantizar que cada analista siga SOPs, macros, scripts y flujos de Intercom.
• Realizar coaching semanal y 1:1 mensual para cada analista.
• Implementar planes de acción sobre brechas específicas: AHT, calidad, FCR, procesos, redacción, criterio.
• Identificar talento, oportunidades de mejora y necesidades de entrenamiento.
• Revisar y corregir fallas en tagging, motivos de contacto, notas internas, uso de macros y, tono y escalaciones.
• Participar en calibraciones de QA y reforzar criterios en el equipo.
• Implementar correcciones inmediatas (entrenamiento, ajustes en redacción, recordatorios de proceso).
• Documentar y reportar: desempeño diario, riesgos, avances de planes de acción y necesidades de soporte.

Team Leader ensuring operational discipline and user experience

Team Leader responsible for monitoring performance and ensuring quality standards are met. Running a team of analysts in a hybrid work model at Cashea to support financial inclusion.

Spanish Teacher

• Provide short-form, live academic assistance to English-speaking students who are studying Spanish
• Sessions are typically around 10 minutes long and focus on direct, snapshot-style support
• Assist students with Spanish grammar and writing
• Provide reading and comprehension support
• Offer AP-level and advanced subject matter knowledge
• Clarify homework and provide essay support
• Refer students requiring extensive intervention back to their primary educator

Online Teacher providing live assistance in Spanish for English-speaking students

Online Spanish and English Teacher

Online Teacher providing live academic support in Spanish to English-speaking students for short sessions. Focus on grammar, comprehension, and advanced subject matters with quick real-time explanations.

Supervisor

• Asegurar la ejecución disciplinada y estable de la operación diaria de ATC.
• Liderar directamente a los Team Leaders y gobernar el desempeño de los equipos internos y/o externos dentro de su scope.
• Garantizar el cumplimiento diario de SLA, AHT, FCR, CSAT, calidad, productividad y rotación.
• Monitorear dashboards intradía y activar acciones correctivas oportunas.
• Supervisar, entrenar y acompañar a los Team Leaders para garantizar una ejecución consistente.
• Asegurar cumplimiento de rutinas operativas: coaching 1:1, revisiones de desempeño, seguimiento de planes de acción y calibraciones de calidad.
• Documentar causas raíz de desvíos y proponer acciones correctivas.

Supervisor managing Customer Care operations at Cashea in Caracas.

Supervisor de Atención a Clientes – ATC

Supervisor managing Customer Care operations to ensure SLA and productivity at Cashea. Leading internal teams and overseeing Customer Success operations in Caracas.

Closer

• Engage with qualified business prospects and conduct discovery and sales conversations
• Address client needs and confidently close deals for services
• Work closely with appointment-setting and sales teams to convert opportunities into long-term clients

B2B Closer handling sales conversations for Global Pacific Support

B2B Closer

B2B Closer engaging with business prospects and closing deals for Global Pacific Support. Collaborates with sales teams to convert leads into long-term clients.

General

• Build and manage ETL/ELT pipelines using tools such as n8n, Microsoft Power Automate, and SQL.
• Connect data sources through REST APIs, including OAuth authentication, JSON parsing, and webhook management.
• Query, clean, and manipulate data using SQL, including PostgreSQL or T-SQL.
• Prepare and transform complex datasets using advanced Power Query / M and Python before they feed into analytical models.
• Configure, monitor, and troubleshoot Power BI Gateway connections, refresh schedules, and pipeline errors.
• Create stable API integrations with third-party platforms such as ERP, POS, CRM, Excel, and SharePoint systems.
• Establish and follow standards for folder structures, API logging, documentation, Git workflows, branches, and pull requests.
• Document integration architecture, pipeline flows, data sources, and troubleshooting procedures.

Data Integration Specialist managing automated data pipelines in remote setting

Data Integration Specialist

Data Integration Specialist responsible for building and maintaining automated data pipelines. Focusing on data formatting and reliability for reporting in a remote business intelligence environment.

• Timely Lead Response: Monitor and respond quickly and professionally to inbound SMS messages.
• Engaging Conversations: Ask thoughtful, open-ended questions to better understand each prospective client’s goals, needs, and health history.
• Scheduling Support: Use tools like Calendly to coordinate consultations for those who prefer a phone conversation.
• Accurate Documentation: Record key information in our CRM and scheduling systems (training provided).
• Relationship-Centered Approach: Build rapport through empathy and active listening—making clients feel heard, supported, and never rushed.
• Follow-Up Touchpoints: Provide friendly, personalized follow-ups when clients need more information or encouragement to schedule.

New Patient Coordinator engaging with clients through SMS and phone calls

New Patient Coordinator role at Hire Hangar focusing on client engagement via SMS and phone calls. Providing empathetic communication and support to new patient inquiries.

General jobs in Venezuela

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