New Patient Coordinator

Hire Hangar Global

Client Engagement & Intake Specialist handling inbound inquiries via SMS for healthcare services. Must demonstrate strong communication skills and empathy in a remote, part-time capacity.

Posted 7/23/2026contractRemote • 🇻🇪 VenezuelaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and empathy while engaging with potential clients, utilizing CRM and scheduling tools to manage inquiries and appointments effectively. Exhibits attention to detail and a tech-savvy approach to learning new platforms in the healthcare and wellness sector.

Highest-signal resume keywords

Strong Communication SkillsCRM ExperienceTech-SavvyAttention to DetailHealthcare/Wellness Interest

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM ExperienceExcel ProficiencyScheduling CoordinationDocumentation Accuracy

Soft Skills

EmpathyCuriosityReliability

Tools & Technologies

CalendlyGo High LevelDrChronoTelehealth Software

Industry Keywords

HealthcareWellness ServicesTelehealthChiropracticPhysical TherapyConcierge Medicine

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Prompt Lead Response: Monitor and respond to incoming SMS inquiries in a timely and professional manner.
Consultative Conversations: Ask relevant, open-ended questions (e.g., about health goals, past treatments) to understand each individual’s situation and comfort level.
Scheduling: Coordinate phone consultations via Calendly (or similar tools) if a lead requests a more in-depth phone conversation.
Intake & Documentation: Accurately capture important details in our CRM and scheduling platforms (training provided)
Relationship Building: Demonstrate empathy and genuine curiosity, ensuring potential clients feel heard and supported—rather than rushed.
Follow-Up: Engage in brief, personalized follow-ups if leads need additional information or a nudge to schedule an appointment.

Requirements

What you’ll need

Strong Communication Skills: Excellent written communication for SMS outreach, plus clear verbal communication when handling scheduled calls.
Curiosity & Empathy: A genuine interest in understanding each individual’s background, goals, and concerns.
Tech-Savvy: Comfortable learning new platforms; prior experience with CRMs, telehealth software, or scheduling tools is a plus (we provide full training in Go High Level and DrChrono).
Excel experience: We want to make sure you are familiar with basic setups on excel if requested.
Healthcare/Wellness Interest: Familiarity or enthusiasm for medical or wellness services (e.g., telehealth, chiropractic, physical therapy, concierge medicine) is beneficial.
Reliable Availability: Able to quickly respond to leads throughout the day, even if messages/calls are sporadic.
Attention to Detail: Meticulous in taking notes, updating systems, and following privacy guidelines.

Benefits

Comp & perks

Meaningful Engagement: Move beyond a script-driven call center approach—truly connect with clients, understand their needs, and help them access the right resources.
Flexible Work Style: Benefit from a part-time structure that allows for personal flexibility while still meeting crucial response times.
Ongoing Training: Learn in-demand tools.
Team Culture: Collaborate with a supportive group that values curiosity, empathy, and genuine care for client outcomes.