Patient Coordinator

Hire Hangar Global

New Patient Coordinator role at Hire Hangar focusing on client engagement via SMS and phone calls. Providing empathetic communication and support to new patient inquiries.

Posted 6/24/2026contractRemote • 🇻🇪 VenezuelaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Timely Lead Response: Monitor and respond quickly and professionally to inbound SMS messages.
Engaging Conversations: Ask thoughtful, open-ended questions to better understand each prospective client’s goals, needs, and health history.
Scheduling Support: Use tools like Calendly to coordinate consultations for those who prefer a phone conversation.
Accurate Documentation: Record key information in our CRM and scheduling systems (training provided).
Relationship-Centered Approach: Build rapport through empathy and active listening—making clients feel heard, supported, and never rushed.
Follow-Up Touchpoints: Provide friendly, personalized follow-ups when clients need more information or encouragement to schedule.

Requirements

What you’ll need

Exceptional Communicator: Strong written skills for SMS conversations, along with clear and professional verbal communication for phone calls.
Empathetic & Curious: You’re genuinely interested in people’s stories, goals, and challenges—and it shows.
Tech-Friendly: Comfortable learning new systems; previous experience with CRMs, telehealth tools, or scheduling platforms is a plus.
Basic Excel Skills: Familiar with using spreadsheets for organizing or inputting data.
Healthcare/Wellness Interest: Passion for or familiarity with fields like telehealth, chiropractic care, physical therapy, or concierge medicine is a bonus.
Dependable & Responsive: Available to reply promptly to leads during assigned windows, even if the volume is sporadic.
Detail-Oriented: Diligent about note-taking, system updates, and confidentiality best practices.

Benefits

Comp & perks

Competitive pay
Flexibility: Balance this role with your personal or professional commitments while still making an impact.
Professional Growth: Gain experience with in-demand platforms and modern tools in a fast-evolving space.
Supportive Culture: Be part of a values-driven team that prioritizes empathy, curiosity, and authentic client care.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

basic Excel skillsCRM documentationscheduling coordination

Soft Skills

exceptional communicationempathyactive listeningcuriositydependabilityresponsivenessdetail-oriented