General

• Ensure operational excellence, predictability of deliveries and continuous improvement of the team’s performance, ensuring compliance with contracted KPIs and the company’s strategic OKRs
• Ensure pace and predictability of design, development and delivery processes
• Ensure compliance with operational and contractual indicators (SLA, quality, efficiency, productivity)
• Define, monitor and improve performance and quality metrics
• Proactively identify risks and deviations in indicators
• Lead structured action plans to recover performance
• Act as the strategic focal point in the operational relationship with clients
• Support critical discussions: incidents, changes, requests and crises
• Lead war rooms when necessary, ensuring rapid stabilization and clear communication
• Strengthen Vertem’s perception of value and reliability
• Identify opportunities for technical and operational optimization
• Structure continuous improvement initiatives focused on efficiency and quality
• Evolve the working model, seeking productivity gains and reduction of rework
• Coordinate the development and delivery team with a focus on high performance
• Foster a healthy, collaborative and results-oriented environment
• Develop talent, acting as a technical and behavioral mentor
• Encourage engagement and a sense of ownership
• Manage vendors contracted by the team
• Ensure alignment of deliveries, quality and SLAs
• Integrate vendors into the area’s governance model
• Ensure the team contributes directly to the company’s OKRs
• Support leadership in analyzing deviations and building structured plans
• Maintain fluid communication with other areas and executives

Team Leader

• Enter and update control data in spreadsheets and internal systems;
• Perform administrative routines such as filing documents, managing forms, and maintaining cash records;
• Provide support in addressing inquiries from toll plazas regarding collection procedures;
• Assist with reconciliation of collected amounts (perform traffic validations);
• Support the analyst team in monitoring collection indicators and data;
• Assist in sending basic reports to area leadership;
• Provide operational support to the collections team in routine tasks;
• Ensure the organization and integrity of the area's information.

Collections Control Assistant – Exclusive for Candidates with Disabilities

• Monitor the data center environment and dispatch resolution teams to address contingencies as needed, ensuring the availability and continuity of IT services;
• Log incidents in the company's platforms and control tools, detailing the type of problem (system, network, or other technological environment) to document and record incidents in the control systems;
• Perform workaround actions for contingencies in any environment according to the provided directions and following established problem-resolution protocols;
• Escalate incidents following contingency response guidelines to route them correctly to the appropriate support teams;
• Prepare reports on indicators and metrics established by the Coordination team, producing information used to guide the strategy for Incident and Problem Management.

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Team Leader

Collections Control Assistant – Exclusive for Candidates with Disabilities

NOC Monitoring Technician