General

• Answer and manage incoming phone calls, emails, and messages
• Provide information and assistance to customers or clients
• Schedule appointments and manage calendars
• Maintain records, documents, and databases
• Coordinate with team members and departments
• Handle basic administrative and clerical tasks
• Ensure excellent customer service and professional communication

Front Desk Receptionist

• Setup, manage and optimise campaigns within Facebook's ever-changing ads manager.
• Scrutinise analytics to identify areas of opportunity and utilise conversion rate optimisation tactics (i.e. A/B, split-testing etc) to squeeze as much ROI as humanly possible out of each dollar spent.
• Create ‘thumb-stopping’ Facebook creative that cuts through the
• newsfeed
• Manage landing pages and websites to install conversion codes and tracking pixels.
• Prepare performance analysis reports and make recommendations for corrective modifications with a view to ongoing optimisation.
• Manage and maintain ROAS/CPL targets
• Manage your time efficiently, we don’t run small campaigns...we scale em’ to the moon! There’s no, “Look mommy, I’ve gotta 1100% ROAS” on your grand total of $42 in ad spend.

Senior Meta Media Specialist

• Deliver professional customer service via phone and/or email.
• Assist clients in planning seamless experiences.
• Prepare and manage client accounts and needs.
• Maintain meticulous records in line with government regulations and company policies.
• Organize and manage files effectively.

Travel Coordinator

• Conduct detailed onboard surveys and inspections to ensure vessels meet all regulatory, safety, and technical standards.
• Prepare and deliver comprehensive inspection reports, identifying areas for improvement and ensuring corrective actions are implemented.
• Serve as the primary point of contact for vessel crew, owners, and external authorities, including AMSA and maritime regulatory bodies.
• Assess the condition of ship structures, machinery, and safety systems, providing expert recommendations to stakeholders.
• Ensure compliance with international and local maritime regulations, including SOLAS, MARPOL, and AMSA requirements.
• Represent FMC International with professionalism during all interactions and ensure high-quality service delivery.
• Collaborate with technical teams and provide expert advice to clients on vessel repairs, maintenance, and operational best practices.
• Stay updated on evolving industry standards, regulatory changes, and advancements in maritime technologies.
• Support incident investigations, root cause analysis, and provide guidance on corrective measures to prevent future occurrences.
• Foster positive working relationships with clients and regulatory authorities to enhance FMC International’s reputation within the maritime industry.

Marine Surveyor

• Determine present and future Software Licensing needs of new and existing clients
• Propose suitable solutions to meet customer needs and grow revenue
• Ensure the customer experience is a true partnership, offering insights and advice rather than transactional interactions
• Maintain regular contact with clients and provide licensing program updates
• Work with the regional team to plan for all software renewals
• Negotiate price and volume discounts
• Coordinate the preparation of Software Licensing proposals, tenders/bids, contracts, and Account Management plans
• Evaluate customers' business needs and contribute to the strategic planning of information systems facilities and software directions
• Maintain budgeted revenue target in line with team KPIs and metrics

Software Licensing Specialist

• Deliver a first-class experience for consumers of Modern Workplace services
• Guide business and customers towards adoption of Microsoft 365
• Focus on Microsoft 365 enablement and productivity outcomes
• Technical escalation point for Microsoft 365 Centre of Excellence

Senior M365 Specialist

• As a Senior Solution Specialist, you will be a key member of our Information Management and Productivity Solutions team working alongside customers to co-create solutions that transform and modernise the way they work.
• Consult on, design, build, and support end to end Microsoft 365 solutions that strengthen collaboration, information management, and productivity, unlocking fresh possibilities for the future of work.
• Deliver a first-class consulting experience for consumers of our Intelligent Workplace services.
• Use a consultative and co-design approach, work closely with customers to explore needs, share insights and shape solutions together.
• Provide clear advice and guide decision making through best practice.
• Lead project delivery using modern methodologies that value inclusion, transparency and continuous feedback in a fast-paced environment.
• Provide governance and support to customers Microsoft 365 and Power Apps and Power Automate solutions.

Senior Solution Specialist – M365

• Join the Emergency and Critical Care team at Greencross Veterinary Hospital Werribee
• Provide exceptional veterinary care in a state-of-the-art facility
• Support DVM students from the University of Melbourne through on-the-floor training
• Contribute to the training of Greencross Vet Hospital ECC interns
• Handle complex cases including mechanical ventilation and ICU referrals
• Participate in monthly morbidity and mortality rounds and ECC journal club discussions
• Work flexible rosters to support shift work

Emergency Veterinarian

• Defining clear role responsibilities for the Customer Service Team to achieve departmental metrics and KPIs.
• Investigating and resolving complex customer issues, conducting root cause analysis, and implement Continuous Improvement initiatives while updating Action Registers accordingly.
• Conducting internal and external meetings to mitigate risks and ensure customer satisfaction.
• Developing procedures for handling customer feedback and complaints.
• Identifying and addressing customer service risks, including contact and visits.
• Managing customer escalations and major incidents, aiming for a swift resolution.
• Conducting team quality checks to ensure process compliance and resolution quality.
• Ensuring timely entry and processing of bookings, inquiries, and escalations in Salesforce.
• Overseeing team governance for ISO standards, analysing statistics to gauge customer service levels, and enhancing Customer Service Net Promoter Score (NPS)

Customer Quality Specialist

• Assess and manage acutely poisoned patients in the Austin Emergency Department.
• Manage patients in the ward and ICU environments who have been admitted under the care of the Clinical Toxicology Service.
• Support the Victorian Poisons Centre by managing remote consultations and following up ongoing cases.
• Participate in clinical case reviews, journal club, research activities and guideline writing.
• Contribute to quarterly state case review and M+M meetings.

Emergency Department Registrar, Toxicology

• Conducting and documenting comprehensive assessments of patients' physical, cognitive, and psychosocial needs upon admission and during care as required for specialty area.
• Developing individualised care plans based on patients' assessment data, treatment goals, and preferences, collaborating with patients, their families, and interdisciplinary healthcare team members to create holistic care plans.
• Administering medications safely and accurately according to physician orders and institutional protocols and monitor patients for adverse reactions or side effects and take appropriate action as needed.
• Evaluating patients' progress toward goals and modifying care plans as necessary to promote optimal outcomes.
• Collaborating and communicating effectively with members of the healthcare team to coordinate patient care and ensure continuity of care.
• Communicating patient information, changes in condition, and care plans clearly and concisely during handoffs and shift changes and refer when required.
• Understanding of patient safety and quality education and delivery of services in accordance with the National Patient Safety and Quality Standards, Work Health & Safety Act, and Ministry of Health risk management frameworks

Registered Nurse – Emergency Care, Theatre, ICU, Medical, Surgical, Renal

• Communicate with patients and caregivers via phone and email as a response to requests for pre-approval treatment access.
• Capture medical data in our internal platform.
• Search global trial databases using our AI tool to identify relevant pre-approval options for patients.
• Pre-screen patients for specific clinical trials.
• Engage with patients to expand our Medical Community and create awareness about the myTomorrows platform.
• Proactively identify trends and opportunities in our daily operations.
• Achieve and maintain high patient satisfaction.
• Contribute to improving our patient recruitment and pre-screening processes and strategies.

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