Field Engineer

• Performing entry-level field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
• Capable of traveling on short notice and able handle air travel.
• Reviewing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Executing work on a first-time right approach with customers, and ensuring the job is done on time and as per quality standards.
• Contributing to customer satisfaction by executing service work as per customer order and expectations, and making recommendations to avoid such issues in the future.
• Troubleshooting simple equipment failures and making recommendations to avoid such issues in the future.
• Ability to communicate with customers (external/internal) in high pressure situations/ maintain strong customer relationships.

Robotics Field Service Technician

• Ensure caregivers have a fast, reliable, and frustration‑free digital experience
• Own and operate the Digital Employee Experience (DEX) platform, powered by Nexthink
• Partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink
• Own the full service lifecycle from platform architecture to proactive alerting and executive reporting
• Identify root cause and restore service using real‑time endpoint data
• Set technical standards and mentor other engineers

Senior Service Engineer – End User Computer

• Serve as the technical expert, supporting pre-sales activities such as product demonstrations, technical presentations, and solution development
• Collaborate closely with sales teams to understand customer requirements, identify technical solutions, and assist in closing deals
• Provide post-sales technical support, ensuring customer satisfaction and successful implementation of test and measurement solutions
• Engage directly with customers to solve technical challenges, offering tailored recommendations and guidance based on your in-depth product knowledge
• Participate in customer training, workshops, and seminars to showcase best practices and help customers optimize the use of their equipment
• Act as a liaison between customers and internal teams, providing feedback to drive product development and enhancements

Field Applications Engineer – Entry Level

• Responsible for utilizing an advanced understanding of the customer needs and technical leadership expertise to champion return on engineering investment.
• Participate as technical lead on large, complex customer engagements involving broad, system solutions and identify and drive demand creation by maximizing Arrow content on designs.
• Partner with the sales team across pre-and post-sales activities, providing advanced technical support and consulting to promote demand creation.
• Champion return on engineering investment, design win priorities, initiatives, and promotions by obtaining buy-in and support from sales.
• Provide technical leadership to the branch, customers, and suppliers shaping strategy and guiding technical direction/priorities.
• Demonstrate an advanced understanding of the strengths and weaknesses of supplier technologies and how those technologies relate to market needs, including vertical segmentation.
• Position Arrow’s differential value proposition, supplier technologies, as well as, competitor technologies.
• Possess a complete knowledge of products and full knowledge of entire scope of assigned lines.
• Has sound product knowledge of Arrow's line card.
• Attend supplier trainings.
• Manage supplier and customer expectations by building and developing relationships with senior level decision makers, keeping stakeholders up-to-date on activities, plans, and progressing towards initiatives.
• Deepen and broaden connections with key decision makers within suppliers and customers.
• Attend and actively participate in strategic branch meetings and QBR.
• Use ROI concepts for making strategic business plans and decisions.
• Develop and drive strategic technical plans by supplier line or customer solutions.
• Support design services initiatives.

Field Applications Engineer

• Installing, troubleshooting, repairing, and calibrating Solventum Steri-vac™ Sterilizers and Abators in hospital and industrial (Life Sciences) environments.
• Performing preventive maintenance (PM) activities to ensure equipment reliability and performance.
• Providing technical consultation and in-service training to customers on equipment operation and maintenance.
• Managing customer relationships through service agreement renewals, obtaining purchase orders for billable service visits, and scheduling customer visits.
• Supporting customers by delivering timely and effective technical service while maintaining high levels of customer satisfaction.

Field Service Engineer

• Installation, Maintenance & Repair of critical diagnostic testing instrumentation
• Provide on-time scheduled preventative maintenance for contract customers
• Drive the sale of value-added options to our customers
• Maintain up to date electronic and repair documentation for dispatch, inventory and service support functions
• Take an active role in developing technical skills and soft skills to maintain and enhance Revvity's value proposition

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Support the certification process of Associate Field Service Technicians and Field Service Technicians.
• Coach technicians and supervise complex site activities.
• Act as trainers when needed, for team members and customers.
• Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available.
• Proactively identify potential equipment failures and recommend corrective actions.
• Contribute to customer satisfaction by building and maintaining positive relationships.
• Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Identify opportunities for product and quality improvements.
• Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices.
• Report unsafe practices and incidents.

Senior Field Service Technician

• Designing and maintaining high-performing, reliable, and secure services that support caregivers and business operations
• Leveraging deep technical expertise to architect solutions that meet compliance standards and KPIs for quality, cost, and caregiver experience
• Analyzing service delivery systems and optimizing capacity planning
• Troubleshooting complex issues and implementing permanent fixes
• Ensuring minimal disruption and maximum efficiency
• Participating in disaster recovery and incident response
• Continuously monitoring production environments
• Applying best practices, driving process improvements, and utilizing data-driven insights

Service Engineer I

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Field Service Technician

• Field Service Technicians support Edward Jones branch offices, vendor sites, and home FA locations within their assigned territory.
• Field Service Technicians are responsible for installing, upgrading, and maintaining both primary and backup branch connectivity, as well as site infrastructure, including network hardware, computers, telephones, printers, and cabling.
• They manage maintenance, IMAC (Install, Move, Add, Change) tasks, and various projects while ensuring compliance with SLAs, rollout schedules, and deadlines.
• Field Service Technicians must remain adept with evolving technologies and provide client training on newly implemented systems.

Field Service Engineer – Medical Imaging

• Ensure caregivers have a fast, reliable, and frustration‑free digital experience by owning and operating our Digital Employee Experience (DEX) platform, powered by Nexthink.
• Partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink as a core enterprise service.
• Own the full service lifecycle, from platform architecture and experience scoring to proactive alerting, self‑healing workflows, executive reporting, and cost optimization.
• Use real‑time endpoint data to quickly identify root cause, restore service, and ensure the fix sticks through durable automation and improved monitoring.
• Set technical standards, mentor other engineers, and shape the DEX roadmap—defining what “good” looks like for endpoint experience and translating complex data into business‑level impact.

Senior Service Engineer – IS

• Perform Battery Cabinet (BC) installation, start-up and conditioning, commissioning, debug and testing, as required at client locations
• Troubleshoot and failure analyze product issues via email, phone, or travel to customer sites
• Work with Engineering, Quality, Sales, and Production to promptly and efficiently resolve product issues and satisfy customer expectations and requirements
• Generate, track, and report Key Performance Indicators (KPIs) for the department
• Technical documentation of necessary processes and procedures
• Provide exceptional technical service and support to internal and external customers to ensure the highest level of customer satisfaction
• Conduct training and refreshers on Battery Cabinet (BC) Systems to Service and Support personnel, customers, and 3rd party service providers
• Travel as needed (up to 75%) within in the U.S. and internationally

Field Service Engineer IV

• Own product strategy, roadmap, and backlog for ServiceNow CMDB, APM, and Asset Management
• Gather, analyze, and translate business requirements into user stories and acceptance criteria
• Drive CMDB design, CSDM alignment, and data quality governance
• Enable application lifecycle decisions (rationalization, modernization, retirement)
• Collaborate with architects, developers, and operations teams using Agile/Scrum
• Support UAT, adoption, and continuous platform improvements
• Define and track KPIs, SLAs, and value realization

Principal Service Engineer – Platform Engineer – CMDB, APM/EA, ITAM

• Partner with customers to enable successful design, integration, and deployment of our wired networking and microcontroller solutions.
• Ensure customers maximize the value of our embedded software ecosystem.
• Collaborate with cross-functional teams to achieve project objectives.

Senior Field Applications Engineer – MCU, Embedded Software, Wired Networking

• Perform complex customer support activities involving the installation, modification, repair and preventive maintenance of Brooks’ equipment and systems to ensure proper working order.
• Isolate and resolve complex equipment malfunctions, and implement corrective action.
• Works under minimal supervision following established policies and procedures to ensure company and customer quality standards are met.
• May act as Local / Shift / Site Lead to coordinate work direction for other Service Engineers and install support as needed.
• This is a high-level position where work assignments are complex in nature, requiring discretion, independent judgment and diverse problem-solving methods.
• Candidate may be assigned to support a specific customer site, region, or Product, depending upon business needs.
• Lead / perform in the installation, modification, repair, testing, upgrade, conduct preventive diagnosis, perform maintenance on the software and hardware of the equipment and systems while adhering to Brooks Automation’s policies, procedures and work direction of supervisor or shift/site lead.
• Interface with customers to ensure customer satisfaction with equipment and service levels, as well as participate in customer operational / status meetings. Expected to present on behalf of Brooks in these meetings.
• Maintain a safe and clean working environment by conforming at all times to Brooks and customer’s work protocols and policies.
• Attain Equipment Service and Operation Certification on equipment and systems as defined Submit expected reports, such as Service and Status Reports, on all support activities as defined and expected by your manager.
• Productively react to changing priorities such as Tool or Line down and escalations, and support organizational and administrative duties.
• Train Brooks and customer personnel in equipment operation and maintenance procedures.
• Mentor and train less experienced Service Engineers.
• Drive continuous improvement programs and projects for both customers and Brooks to resolve issues.
• Initiate, evaluate, and document new processes or improvements to existing processes.
• Create reports, project plans, training plans, certification matrices and other documentation as required. Present at the Customer’s site or at a Brooks’ office, directly to the Customer and/or with Brooks’ Management.
• May be required to work in a Clean Room environment wearing a full clean room suit according to customer requirements.
• Work performed generally will be to support a specific site, region and/or product(s) depending upon business needs.
• Work schedule is to align with customer needs. Scheduling environment will be flexible to include Compressed Work Weeks (CWW), night shifts, and weekends in an individual or team basis. Must be flexible and available for on-call assignments.

Senior Field Service Engineer

Senior Service Engineer – IS Service Now, CMDB, APM/EA, ITAM

• Service Engineers work in partnership with developers, testers, and program managers to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers.
• The role requires someone to be both a leader and a coach as we bring in a cutting-edge service management mindset and skill set to the organization.
• It requires a leader to deal with a high degree of ambiguity and drive clear strategy and implementation plans, while bringing the business, fellow IS (Information Management) organizations and the team of Service Engineers all to success.
• The scope is both broad, across a business unit and deep, in terms of technical, process and continuous improvement required to run and maintain an enterprise-wide IS service.

Senior Manager, Service Engineering – Cloud Engineering

• Provide direction and assistance to the work group in order to meet assigned objectives.
• Perform installation, troubleshooting, repair and preventative maintenance on electrical distribution equipment.
• Be responsible for hands-on execution of projects including Startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment.
• Lead outages with other field engineers, technicians, and contractors including project management, lead site engineer or site project manager.
• Perform administrative functions such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet, and expense sheets.
• Plan, organize, and perform multifunctional field assignments in designated areas of expertise, directing the work of other field engineers and craft labor as required.
• Develop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability.

• Provide advanced support for Windows desktops and laptops, including hardware, OS, and application troubleshooting
• Support end‑user computing environments and associated applications
• Manage and support on‑premise infrastructure, including Active Directory, user access, Group Policy, domain controllers, servers, networking, and security features
• Install, configure, and support third‑party software applications
• Utilize remote monitoring and troubleshooting tools to resolve issues efficiently
• Create, manage, and deploy workstation images using enterprise imaging tools
• Leverage Windows PowerShell for task automation and configuration management
• Install, monitor, and remediate antivirus and anti‑malware solutions
• Troubleshoot basic networking issues, including TCP/IP, firewalls, routing, and VPN connectivity
• Support cloud and hybrid environments
• Document configurations, procedures, and resolutions
• Deliver excellent customer service while managing multiple priorities effectively

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