Senior Service Engineer – Endpoint Engineering

Providence

Print Administrator overseeing enterprise print services and ensuring efficient operations. Collaborating with cross-functional teams and resolving print-related issues for various locations.

Posted 6/24/2026full-timeRedmond • Alaska, California, Oregon, Texas, Washington • 🇺🇸 United StatesSenior💰 $61 - $104 per hourWebsite

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Manage and maintain enterprise print servers and services, including Windows Print Servers and VPSX.
Coordinate and execute print server migrations and printer fleet transitions (e.g., label printer migrations).
Lead and participate in weekly operational meetings such as VPSX Weekly Sessions, Print Team Check-ins, and Xerox/Providence Leadership meetings.
Collaborate with cross-functional teams (e.g., Endpoint Services, VDI Ops, vendor partners) to support deployments like IGEL OS client installs for Windows 11 VDI.
Troubleshoot and resolve escalated print-related issues, ensuring minimal disruption to end users.
Document and maintain print infrastructure standards, configurations, and procedures.
Provide cross-training and knowledge sharing through sessions like IGEL / VPSX Cross Training Sessions.
Administer and monitor Azure Print Services and related configurations through the Azure Portal.
Utilize Azure DevOps for task tracking, automation, and deployment of print-related services and scripts.
Support integration of cloud-based print solutions with on-premise infrastructure.

Requirements

What you’ll need

Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering. Or an equivalent combination of education and experience
5 years related experience with VPSX print management system or Azure-hosted print servers.
Experience in automation, specifically related to deployment, recovery, or other manual processes.
Experience with n-tier solutions.
Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

VPSX print management systemAzure Print Servicesautomationn-tier solutionsresilience modelingservice architectureroot cause analysisprint server migrationsprinter fleet transitionstroubleshooting

Soft Skills

collaborationleadershipproblem solvinginfluencingcommunicationknowledge sharingorganizational skillslogical reasoningdata-driven decision makingcross-training

Certifications

Bachelor's Degree in Computer EngineeringBachelor's Degree in Computer ScienceBachelor's Degree in MathematicsBachelor's Degree in Engineering