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Field Service Technician II
Nortek Data Center CoolingService Technician for Data Center Cooling systems providing maintenance and troubleshooting. Responsible for mechanical and electrical equipment service and customer support with a focus on HVAC solutions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installation, maintenance, and troubleshooting of mechanical and electrical equipment, particularly in HVAC systems. Proven ability to provide exceptional customer service while managing complex projects and ensuring timely completion.
Highest-signal resume keywords
HVAC ServicingInstallation and MaintenanceBlueprint InterpretationCustomer Service ExcellenceAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InstallationMaintenanceTroubleshootingRoot Cause AnalysisElectromechanical ExperienceBuilding AutomationIndustrial HVAC EquipmentCommercial ProjectsTechnical DocumentationSchematic Diagrams
Soft Skills
Attention to DetailIndependent WorkProfessional DemeanorProblem SolvingCommunication
Tools & Technologies
Microsoft ExcelMicrosoft Word
Certifications & Qualifications
Trade/Technical School Certification
Industry Keywords
Data Center CoolingCustomer ExperienceCommissioningWarranty WorkJob Site Travel
About the role
Key responsibilities & impact- Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects.
- Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.
- Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company.
- Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
- Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
Requirements
What you’ll need- High school diploma or equivalent
- Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred
- Ability to travel ~85% of the time to various job sites for commissioning and warranty work
- Superior analytical skills and attention to detail
- Ability to read and interpret blueprints, plans, and manuals
- Ability to stay on project through root cause analysis
- Excellent customer service skills with desire to exceed internal and external customer expectations
- Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery
- Preferred Trade/technical school or certification a plus
- Product experience with industrial HVAC equipment or similar electromechanical products preferred
- Strong experience in Microsoft Excel and Word
- Intermediate experience with commercial projects
- Building automation experience a plus
Benefits
Comp & perks- Health
- Dental
- Vision
- Life
- STD
- LTD
- FSA
- HAS
- 401(k) Plan with company contributions
- First year, 4 weeks’ vacation (accrued)