Nortek Data Center Cooling

Field Engineer

• Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects
• Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair
• Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company
• Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance
• Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor
• May advise management regarding customer satisfaction, product performance, and suggestions for product improvements

Field Service Technician

Customer Success Manager

• Coordinate closely with internal teams and customer contacts to maintain accurate, up-to-date delivery schedules, targeting 100% on-time delivery.
• Lead weekly touchpoints with site general contractors, customer sourcing teams, and internal demand planning to ensure alignment.
• Achieve 100% annual ship forecast accuracy by managing customer pull-in/push-out requests and collaborating with internal planning teams.
• Ensure all customer orders are entered into the system and confirmed within 24 hours of receipt.
• Gather and evaluate supply performance feedback from both the customer and internal site teams.
• Develop and implement improvement plans to ensure consistently positive performance ratings, including “pass” results on all supplier performance assessments.
• Partner with internal logistics and field support teams to coordinate delivery, commissioning, and hand-off activities, ensuring 100% on-time commissioning and customer readiness.
• Prepare and deliver weekly account supply updates, including demand schedule changes, new order activity, and field delivery status.
• Play a key role in quarterly business reviews with the customer, including presentation development, in-person delivery, and supporting the account coordinator with preparation and insights.

Financial Planning and Analysis

• Provide financial reporting and analysis for the Nortek Data Center Cooling team.
• Support the business team with timely, accurate reporting and clear understanding of key drivers of profitable growth and operating trends in the business.
• Partner with local controllers throughout manufacturing sites and partner with the Madison Air finance and leadership teams.
• Support core FP&A functions, including month-end reporting and forecasting activities to ensure accurate financial insights and alignment with business objectives.

Field Service Technician

Customer Success Manager

Senior Financial Analyst

Field Service Technician