Service Operations Manager

Nortek Data Center Cooling

Service Operations Manager leading technicians through commissioning, warranty, and aftermarket service for Nortek’s data center cooling systems. Owning delivery, staffing, schedules, and customer outcomes across hyperscaler sites.

Posted 8/12/2026full-timeRemote • Oklahoma • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HVAC and building automation systems, with a strong focus on team supervision, project management, and customer service. Capable of optimizing technician performance and resource allocation while ensuring quality and adherence to schedules across multiple sites.

Highest-signal resume keywords

HVAC Systems ManagementTeam SupervisionProject ManagementBuilding Automation SystemsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Associate DegreeField ExperienceAutomatic Controls KnowledgeBlueprint InterpretationAnalytical Skills

Soft Skills

MentoringProblem SolvingAttention to DetailIndependent WorkCollaboration

Tools & Technologies

Microsoft OfficeMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Industry Keywords

Critical InfrastructureBuilding SubsystemsService Technician TrainingResource ManagementData Center Projects

About the role

Key responsibilities & impact

Supervise, train, and mentor service technicians through goal setting, performance monitoring, reviews, and formal training
Optimize technician schedules based on competencies, experience, and project requirements
Support diagnostics and repair of controls hardware and associated mechanical and electrical systems
Review work orders, blueprints, schematic diagrams, and related materials for commissioning or rework
Manage challenging jobs to minimize customer impact and company cost
Coordinate with building owners, contractors, engineers, and servicing contractors
Collaborate with engineering and manufacturing teams to resolve complex field design problems
Provide superior service to internal and external customers
Advise leadership on customer satisfaction, product performance, and product improvements
Own end-to-end delivery, schedule adherence, quality, and customer outcomes across assigned hyperscaler sites
Forecast staffing and resource demand, request headcount and materials, and prevent coverage gaps
Maintain relationships with facility managers, chief engineers, operations teams, program management, contractors, and cluster leadership
Troubleshoot and resolve issues alongside technicians in the field

Requirements

What you’ll need

Minimum technical associate degree with two years of field experience, or four years of equivalent related field experience in HVAC, building automation, or a technical environment
Demonstrated knowledge of critical infrastructure, automatic controls, building automation systems, or other building subsystems
4+ years of experience supervising teams
Technical experience with HVAC/air handling equipment and personally driving issue resolution
Ability to plan, request, and manage staffing and resources across multiple sites
Experience with Microsoft Office
Ability to travel up to 50% of the time to job sites or factories
Superior analytical skills and attention to detail
Ability to read and interpret blueprints, plans, and manuals
Ability to support multiple teams across various data center projects
Excellent customer service skills
Ability to work independently and drive results across teams in a timely manner
Preferred: proven project management skills
Preferred: strong administrative experience with Microsoft Excel, Word, and PowerPoint
Preferred: bachelor’s degree with four years of field experience or six years of equivalent related field experience in HVAC or building automation

Benefits

Comp & perks

Comprehensive compensation and benefits package
Remote work option
Equal opportunity employment