Field Engineer

• Install, modify, repair, diagnose, and perform preventive maintenance on cryogenic storage equipment
• Support customers using automated cryo storage systems and ensure optimal system performance
• Maintain a safe and compliant working environment with safety protocols
• Accurately document service activities through Service Reports, Status Reports, and performance summaries
• Respond productively to changing priorities, including system alerts and escalations
• Act as a point of contact for customers and internal Azenta management
• Provide weekly system performance summaries and support KPI measurement requests

Field Service Engineer, Cryogenic Solutions

• Ensure caregivers have a fast, reliable, and frustration‑free digital experience
• Own and operate the Digital Employee Experience (DEX) platform, powered by Nexthink
• Partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink
• Own the full service lifecycle from platform architecture to proactive alerting and executive reporting
• Identify root cause and restore service using real‑time endpoint data
• Set technical standards and mentor other engineers

Senior Service Engineer – End User Computer

• Develop and maintain strong relationships with ACIST Medical Systems customers by providing quality technical support of the company’s electro-mechanical devices
• Provide preventive maintenance, emergency field service and installation of ACIST products
• Respond to all customer requests for service by establishing cause of equipment failure and performing repairs
• Replace parts needed to correct malfunction and perform proper tests to ensure operation of the equipment after repair
• Prepare detailed service and failure records for work performed and enter all information into the ACIST service tracking database
• Ensure a high level of customer satisfaction through knowledge of injector systems
• Maintain tools and test equipment in accordance with Company policy
• Perform periodic preventive maintenance on equipment as required by contract or as stipulated by the engineering department
• Perform modifications or updates (hardware and software) to injector systems as required

Field Service Technician I

• Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc.
• Provides demand service for customers; determines and executes a support plan
• Tests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment
• Examines equipment and assemblies for defects and replaces defective components.
• Repairs equipment and performs field testing.
• Resolves firmware and software issues
• Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products
• Records, analyzes, and inform appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting
• Installs electronic or digital equipment and tests
• Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel
• Willing to take ownership and take on other duties as assigned
• This position requires in and out of market travel up to 70-80% of the time; this position also requires the ability to work weekends, holidays and on-call

Field Service Technician

• Provide on-site field technical services that exceed customer expectations for responsiveness, delivered at a level of quality and value that results in customer satisfaction, loyalty & retention.
• Drive to customer locations on a daily basis.
• Provide product testing & investigation and repair of devices at customer location.
• Electromechanical device installation for field-serviceable equipment.
• MedNet support.
• MedNet device configurations.
• Install MedNet drug libraries as needed.
• Provide customer Technical In-Service training.
• Register Oracle Service Requests via laptop.
• Implement hardware & software device updates via technical field projects.
• Provide billable (i.e. non-warranty) field repair services.
• Maintain inventory of field spare parts.
• Proper expensing of all travel costs.

Field Service Engineer

• Visit assigned retail locations on a twice-monthly schedule to check in on kiosk operations and store staff engagement.
• Build relationships with store associates and managers, serving as a trusted and approachable point of contact for Eyebot in the field.
• Gauge store staff sentiment toward the Eyebot kiosk and surface insights back to the Eyebot team - both the positive signals and the friction points.
• Conduct in-person training sessions for store associates on how to use and recommend the Eyebot kiosk to customers.
• Manage in-store events and community engagement opportunities.
• Reinforce best practices for kiosk placement, presentation, and daily upkeep.
• Identify issues - operational, technical, or relational - and escalate promptly to the Eyebot team.
• Submit a brief field report following each visit to document observations, training completed, and any open items.

Field Support Specialist

• Provide direct supervision of subcontractor’s activities and material receiving on the projects
• Work closely with project managers
• Support on-site construction activities, ensuring project specifications are met
• Collaborate with project teams
• Resolve technical issues
• Oversee quality control, track progress, and communicate with various stakeholders for successful project completion

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks
• Perform all assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

• Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems.
• Diagnose and troubleshoot intricate technical issues, utilizing advanced diagnostic tools.
• Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability.
• Build and maintain strong relationships with customers by providing timely, efficient, and professional service.
• Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
• Train and mentor junior technicians, sharing expertise and knowledge to enhance their skills and development.
• Lead and manage small-scale field service projects, ensuring timely completion and adherence to project specifications.
• Meticulously document all service activities, including maintenance records and repair logs.

Field Service Technician III

• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management
• Provide preventative maintenance in accordance with published procedures
• Keep performance and maintenance records on the equipment
• Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques
• Analyze equipment failures to determine cause and recommend corrective action
• Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations
• Maintain customer good will through effective communication of all services rendered
• Effectively manage company assets including company vehicle, computer, trunk stock parts inventory, test equipment and tools

Field Service Engineer – Kansas City, Omaha

• Remote position and candidates can be located anywhere in the US.
• The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager.
• Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications.
• Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments.
• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment.
• Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project.
• Ensures that installation/quality issues are resolved in a timely and efficient manner.
• Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades.

Field Engineer – Emergency Call Handling

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Perform preventative maintenance and installations on medical equipment
• Troubleshooting and repairs of equipment in hospitals
• Maintain customer relationships and ensure proper communication
• Document work performed and adhere to regulations and compliance

Field Service Engineer 1

• Ensure caregivers have a fast, reliable, and frustration‑free digital experience by owning and operating our Digital Employee Experience (DEX) platform, powered by Nexthink.
• Partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink as a core enterprise service.
• Own the full service lifecycle, from platform architecture and experience scoring to proactive alerting, self‑healing workflows, executive reporting, and cost optimization.
• Use real‑time endpoint data to quickly identify root cause, restore service, and ensure the fix sticks through durable automation and improved monitoring.
• Set technical standards, mentor other engineers, and shape the DEX roadmap—defining what “good” looks like for endpoint experience and translating complex data into business‑level impact.

Senior Service Engineer – IS

• Technical Field Support: Travel to customer sites throughout North America to perform Installation & Training of new process systems, perform preventive maintenance and repair activities on KPM brand equipment.
• Serve as primary contact for corresponding site visits and troubleshooting; requires effective communication skills.
• Provide guidance on the proper use of KPM products, leveraging multiple communication channels.
• Maximize customer satisfaction through professional interaction with customers while working on critical issues.
• Ensure technical issues are documented and solutions implemented through established policies and procedures; accurately capture customer interactions and case details in Salesforce.
• Prepare weekly field report.
• Process Improvement: Function as a change agent by analyzing service quality, redesigning processes, and implementing improvements.
• Provide timely and accurate feedback to the manufacturing and engineering groups for collective analysis and trend identification.
• Responsible for continuous learning; broadening skills set on KPM products through cross-training activities, utilizing KPM Academy and in-person resources.
• Consult with other departmental and managerial personnel; improve customer service quality results by studying, evaluating, and re-designing processes.

• Provide scheduled preventative maintenance to contract customers as assigned.
• Provide on-demand corrective, 24/7 emergency, and paid services to customers as required.
• Assist with start-up services as needed, working closely with the assigned installation specialists.
• Report product quality issues to assigned Field Service Manager and file reports as directed/required.
• Train KPI customers on system and maintenance operations.
• Assist customers with part orders, consumables, repair and return of defective parts, and requests for information.

• Responsible for customer relationship management by responding to clients within designated timeframes regarding inquiries, complaints, service calls and site evaluations on instrumentation.
• Independently manages schedules including travel arrangements, appointments at client site and coordination of order and delivery of parts.
• Coordinates and executes hardware upgrades and regulatory documents associated with client site.
• Collaborates with project team and performs software upgrades and product installations including installation, operational and performance qualifications.
• Ensures proper transition of project timeline to Technical Application Team.
• Proactively and independently manages ongoing preventive maintenance calls per manufacturers requirements including scheduling with client, documenting and attaching work in CRM per regulatory guidelines within designated timeframes.
• Partners with Telephone Support Team to provide additional technical guidance via phone and schedule corrective service activities per scope of work listed in client contract as needed.

• Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems.
• Demonstrate and leverage expertise in ASTRO core applications (UNC, PM, UEM, ESXi, IMW, KMF, HBSS, and PKI).
• Administer and troubleshoot within an IT environment.
• Execute Motorola ASTRO upgrades.
• Collaborate with customers, subcontractors, and internal teams (Sales, Engineering, Project Management, and Customer Support).
• Contribute to preventative maintenance and break-fix activities.
• Participate in the execution of upgrade and migration strategies.
• Proficiently utilize Microsoft Office and Google Suite applications.
• Apply knowledge of Motorola ASTRO technologies, including networking, cybersecurity principles, Active Directory administration, and LMR communications.
• Administer and troubleshoot IP networks.
• Effectively manage and troubleshoot issues within an IT environment.
• Maintain meticulous organization and attention to detail.
• Utilize CompTIA Network+, Security+, MCSE, or CISSP certification knowledge (as applicable).
• Manage and utilize Host Based Security Systems (HBSS).

• Perform timely and accurate preventative maintenance on medical equipment
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and more complex repairs
• Proactively engage with other team members to ensure appropriate solutions for the customer
• Maintain relationships with customers and ensure timely communication, resolution, and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures, and hospital protocols

Field Service Engineer I

• Perform customer installation, maintenance, and service calls promptly and effectively
• Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory
• Perform maintenance repair and system overhauls
• Manage everything from network faults and traffic, to configuration, security, and remote system access

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Field Service Engineer, Cryogenic Solutions

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Field Service Technician I

Field Service Technician

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Field Support Specialist

Field Engineer

Field Service Technician

Field Service Technician III

Field Service Engineer – Kansas City, Omaha

Field Engineer – Emergency Call Handling

Field Service Technician

Field Service Engineer 1

Senior Service Engineer – IS

Field Service Engineer

Field Service Technician

Field Service Engineer

Field Service Technician III

Field Service Engineer I

Field Service Technician II