Field Service Engineer – IT & Systems

Vision RT Ltd

Field Service Engineer to install and maintain Vision RT solutions in the Missouri/Kansas/Arkansas/Oklahoma region. Responsible for providing both remote and on-site technical support to customers.

Posted 7/22/2026full-timeKansas City • Kansas, Montana • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, maintaining, and supporting Vision RT solutions, with strong knowledge of Microsoft Windows operating systems and networking fundamentals. Proven ability to deliver exceptional customer service and technical support in a field-based environment.

Highest-signal resume keywords

Microsoft Windows Operating SystemsNetwork TroubleshootingTechnical SupportCustomer ServiceField Service Engineering

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows ConfigurationDevice ManagementNetwork ConfigurationSoftware TroubleshootingPC Hardware KnowledgeSQL Database UnderstandingRAID TechnologiesCybersecurity Best PracticesSystem HardeningEvent Viewer Troubleshooting

Soft Skills

Problem-SolvingAnalytical SkillsCommunication SkillsInterpersonal SkillsCustomer-Focused Service

Tools & Technologies

Microsoft Windows ServerRemote Support ApplicationsNetworking ToolsCommand-Line UtilitiesInstallation Documentation

Certifications & Qualifications

CompTIA A+Microsoft Certifications

Industry Keywords

Healthcare TechnologyMedical DevicesRadiotherapyMedical ImagingRegulated Technical Environments

Tech Stack

Tools & technologies

Cyber SecurityDNSFirewallsSQL

About the role

Key responsibilities & impact

This is a field-based position requiring up to 80% travel.
The role includes evening work, occasional weekends, and physical installation activities involving ladders, cable routing, and equipment mounting.
Candidates ideally need to be based near these areas: Kansas City/ St Louis
As a Field Service Engineer, you will be responsible for installing, maintaining, and supporting Vision RT solutions across the Missouri/Kansas/Arkansas/Oklahoma region.
You will provide both remote and on-site technical support to customers, ensuring systems are operating effectively and delivering an exceptional customer experience.
This role requires extensive travel throughout the assigned territory, with occasional support for other regions as required to provide business continuity and customer coverage.
Install, configure, commission, support, and maintain the Vision RT product portfolio at customer sites.
Conduct site surveys to assess installation requirements and ensure readiness for system deployment.
Deliver remote and on-site technical support, diagnosing and resolving software, hardware, operating system, and connectivity issues.
Perform preventative maintenance, system upgrades, software updates, and product enhancements to maximise system performance and reliability.
Configure and troubleshoot Microsoft Windows-based systems and associated devices.
Troubleshoot network connectivity and communication issues, working closely with customer IT teams to resolve technical challenges.
Maintain accurate service documentation, installation records, maintenance reports, and customer activity logs.
Build strong relationships with customers by providing a professional, responsive, and customer-focused service experience.
Travel throughout the assigned region to support installations, maintenance activities, training, and customer requests, with occasional travel to other regions as required.
Participate in work activities outside normal business hours, including evenings and occasional weekends, where required.
Travel to customer sites at short notice when business or customer needs demand.

Requirements

What you’ll need

Strong working knowledge of Microsoft Windows operating systems, including:
Windows configuration and system settings
Device Manager and hardware management
Disk and storage management
BIOS and firmware configuration
Windows services and security settings
Event Viewer and system troubleshooting tools
Experience diagnosing and resolving software, operating system, and hardware issues within a customer-facing environment.
Good understanding of networking fundamentals, including:
IP addressing and network configuration
VLANs, DNS, DHCP, firewalls, and network security principles
Common network protocols and ports
Windows networking tools and command-line troubleshooting utilities
Experience troubleshooting network connectivity issues using tools such as ping, tracert, ipconfig, and remote support applications.
Understanding of cybersecurity best practices, endpoint protection, system hardening, and customer IT security requirements.
Solid PC hardware knowledge, including:
Component identification and replacement
Peripheral device configuration and troubleshooting
Hardware connectivity and performance considerations
Experience delivering remote and on-site technical support.
Strong problem-solving and fault-finding skills with a methodical and analytical approach.
Excellent communication and interpersonal skills with a strong customer-service focus.
Ability to work independently and effectively manage priorities across multiple customer locations.
Ability to interpret technical documentation and follow established installation, maintenance, and service procedures.
Proactive, results-oriented, and committed to delivering a high level of customer satisfaction.
Experience supporting Microsoft Windows Server environments.
Basic understanding of SQL databases and database connectivity.
Familiarity with RAID technologies and storage systems.
Experience working within healthcare technology, medical devices, radiotherapy, medical imaging, or other regulated technical environments.
Relevant technical certifications such as CompTIA A+, Microsoft certifications, or equivalent industry-recognised qualifications.

Benefits

Comp & perks

full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits and parental leave)