Vision RT Ltd

Field Engineer

• This is a field-based position requiring up to 80% travel.
• The role includes evening work, occasional weekends, and physical installation activities involving ladders, cable routing, and equipment mounting.
• Candidates ideally need to be based near these areas: Kansas City/ St Louis
• As a Field Service Engineer, you will be responsible for installing, maintaining, and supporting Vision RT solutions across the Missouri/Kansas/Arkansas/Oklahoma region.
• You will provide both remote and on-site technical support to customers, ensuring systems are operating effectively and delivering an exceptional customer experience.
• This role requires extensive travel throughout the assigned territory, with occasional support for other regions as required to provide business continuity and customer coverage.
• Install, configure, commission, support, and maintain the Vision RT product portfolio at customer sites.
• Conduct site surveys to assess installation requirements and ensure readiness for system deployment.
• Deliver remote and on-site technical support, diagnosing and resolving software, hardware, operating system, and connectivity issues.
• Perform preventative maintenance, system upgrades, software updates, and product enhancements to maximise system performance and reliability.
• Configure and troubleshoot Microsoft Windows-based systems and associated devices.
• Troubleshoot network connectivity and communication issues, working closely with customer IT teams to resolve technical challenges.
• Maintain accurate service documentation, installation records, maintenance reports, and customer activity logs.
• Build strong relationships with customers by providing a professional, responsive, and customer-focused service experience.
• Travel throughout the assigned region to support installations, maintenance activities, training, and customer requests, with occasional travel to other regions as required.
• Participate in work activities outside normal business hours, including evenings and occasional weekends, where required.
• Travel to customer sites at short notice when business or customer needs demand.

Field Service Engineer – IT & Systems

• Install, configure, commission, support, and maintain Vision RT products
• Conduct site surveys for installations
• Deliver remote and on-site technical support
• Perform preventative maintenance and system upgrades
• Configure and troubleshoot Microsoft Windows-based systems
• Maintain accurate service documentation

Business Intelligence Developer

• Develop and maintain Power BI dashboards to provide actionable business insights
• Own the end-to-end lifecycle of dashboards and internal applications supporting core business system
• Build and manage ETL processes and data models using Python and SQL
• Integrate systems to improve data flow and maximise operational efficiency
• Partner with stakeholders across the business to gather requirements and deliver solutions
• Analyse existing business processes and identify opportunities for improvement
• Proactively engage with stakeholders to enhance reporting, automation, and system capabilities

PowerBI Developer

• Install, support, and maintain Vision RT product range
• Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures
• Provide reactive breakdown support (remote and on site)
• Provide planned maintenance/ upgrade support (remote and on site)
• Plan and perform installations in line with Vision RT installation processes & procedures
• Liaise with customers and our installers
• Travelling to different hospitals throughout in the region, with occasional responsibilities in other parts of the state on an ad hoc basis, and periodic travel to other states to provide coverage during PTO and similar needs