Field Service Engineer

Vision RT Ltd

Field Service Engineer providing high quality service and support to customers across Ohio. Involves travel to hospitals and requires a strong IT background.

Posted 6/2/2026full-timeOhio • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Install, support, and maintain Vision RT product range
Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures
Provide reactive breakdown support (remote and on site)
Provide planned maintenance/ upgrade support (remote and on site)
Plan and perform installations in line with Vision RT installation processes & procedures
Liaise with customers and our installers
Travelling to different hospitals throughout in the region, with occasional responsibilities in other parts of the state on an ad hoc basis, and periodic travel to other states to provide coverage during PTO and similar needs

Requirements

What you’ll need

Strong IT background required including; Supporting Microsoft environment workstations, device networking and database troubleshooting
Supporting external and internal customers in the Field Service Engineers territory
PC hardware skills including replacing PC components and diagnostics
Highly motivated customer focused engineer with excellent customer facing and technical problem-solving skills
Comfortable interfacing with clients and other stakeholders at all levels of their organization
Results orientated with a “Can Do” attitude and clear enthusiasm for excelling in customer satisfaction
Excellent fault-finding skills; Trouble shooting utilizing Event Viewer; Error Logs; Debug
Experienced field engineer with electromechanical and IT skills, ideally from medical or IT industry
Ability to drill and mount, mechanical bracketry in raised ceilings
Ability to read and work with technical drawings and architects’ drawings

Benefits

Comp & perks

Health insurance
401(k) eligibility
Various paid time off benefits
Parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Vision RT product installationMicrosoft environment supportdevice networkingdatabase troubleshootingPC hardware diagnosticsfault-finding skillstroubleshootingmechanical bracketry installationreading technical drawingselectromechanical skills

Soft Skills

customer focusedtechnical problem-solvinginterfacing with clientsresults orientedenthusiasm for customer satisfactionexcellent communicationhighly motivatedteam collaborationadaptabilityattention to detail