Field Service Engineer

Packsize

Field Service Engineer responsible for installing and maintaining Packsize equipment solutions at customer facilities. Delivering training and troubleshooting technical issues with a focus on customer service.

Posted 6/25/2026full-timeRemote • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities
perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s)
scheduling tasks at customer job sites
troubleshooting issues, quickly and effectively, using technical drawings and documentation
performing routine maintenance and emergency services as they arise
installation of Packsize solutions and training others to use and maintain it
adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity

Requirements

What you’ll need

Customer service focus
Knowledge of Windows platforms
Knowledge of and effective use of hand tools
Knowledge of mechanical platforms
Ability to work independently with little or no direct supervision
Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
Associates Degree, Vocational Training or equivalent experience
Bachelor's Degree in a related area preferred
Valid driver’s license and clean driving record.

Benefits

Comp & perks

medical, dental, and vision coverage
a 401(k) retirement plan
Paid Time Off
Health Savings and Flexible Spending Accounts (HSA/FSA)
life and disability insurance
critical illness, hospital indemnity, accident, and legal/ID theft protection
access to an Employee Assistance Program (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

installationconfigurationmaintenancetroubleshootingstart-up testingcustomer trainingmechanical platformshand toolssafety protocolstechnical drawings

Soft Skills

customer service focusability to work independently

Certifications

Associates DegreeVocational TrainingBachelor's Degree