Field Engineer

• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators.
• Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
• Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
• Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.

Field Service Engineer – Remote

• Troubleshoot complex product problems and concerns related to genset controls, automation, and other electronic control and operating systems for different applications.
• This includes working with complex relay calibration, use of load and power quality recording instrumentation, high voltage circuit breaker and switchgear testing, all equipment associated with substation equipment testing.
• Determine cause of product problems and failures through failure analysis, research and applying engineering principles.
• Check component parts to assure conformance to specification.
• Perform field inspections of failed systems to identify primary cause and reduce future incidents.
• Diagnose electronic engine control/automation systems and troubleshoot these systems as they are applied in different applications.
• Provide technical assistance to engineers in the design and build up of hardware and software
• Provide technical assistance to field personnel, distributors and customers to address power train and automation concerns.
• Analyze customer design proposals, specifications, and other data to evaluate the feasibility, cost, and maintenance requirements of designs or applications.
• Verify results and quality of field service technician's work
• Provide input for updates of service manuals and bulletins
• Design service tools for new and existing products
• Maintain detailed records of daily activities
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
• Perform special projects as required

Senior Service Engineer – Electronics

• Install, support, troubleshoot, repair, and maintain all Intuitive products in assigned territory
• Perform maintenance activities including system inspections, preventive maintenance, and software updates
• Troubleshoot, diagnose, and repair all Intuitive products and associated equipment
• Coordinate and perform system and hardware delivery and installation

Field Service Engineer – Level 2

• performing advanced field diagnostics, repairs, and installations of windows and doors
• strong technical knowledge of window and door systems, materials, and installation practices
• leading multi-technician jobs
• conducting water tests
• handling escalated warranty concerns
• basic repairs, inspections, safety compliance, inventory, vehicle operation, and customer service
• demonstrating expertise in multiple window types (single-hung, double-hung, casement, sliding) and door systems, including repair and replacement techniques
• working with different window and door materials (wood, vinyl, aluminum, and various glass types) with proper techniques and care
• utilizing a range of tools with proficiency and accuracy
• performing diagnostics and providing technical support via phone and email
• organizing and coordinating jobs requiring two or more technicians
• maintaining strong relationships with customers and sales teams by providing clear communication, accurate documentation, and dependable service

Field Service Technician, Windows and Doors

• Serve as a Subject Matter Expert (SME) and maintain Luminator’s hardware and software and handle customer questions about the state of the system.
• Implement and assist with install of new equipment on site with customers, providing them on-site training and support.
• Sustain proficiency in all products and services that the company offers. This includes staying current with installations standard methodologies, equipment protocol, and safety guidelines.
• Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Accurately document the work that is performed at a customer facility. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
• Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.
• Deal directly with and communicate effectively with plant operators, plant management, 3rd party vendors and other Luminator personnel in support of service operations.
• Will advance training content for the Luminator products and systems, supporting technical staff development.
• Develop and provide hands-on training courses at operations as required, specific to the equipment types and local needs.
• Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems.
• Accurately document the work that is performed at a customer. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
• Review product prints and specifications.
• When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers.
• Work with site management to review and ensure the product(s) are installed to specifications.
• Coordinate work with other groups to ensure meeting commitments.
• Document processes.
• Operate vehicles in a safe manner and use field systems appropriately.
• Follow all company’s filed procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Identify Opportunities for Process Improvement.
• Build positive relationships with customers.
• Perform all other duties as assigned by management in a professional and efficiently.

Senior Field Service Technician II

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks
• Perform all assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

Field Service Technician

• Serve as the technical expert for assigned clients by maintaining strong technical relationships, ensuring documentation and environments align with Thriveon best practices.
• Complete 90% or more of assigned client onboarding and offboarding projects on time and within budget by following defined project workplans and staying within scope.
• Respond to client change requests on a first in first out / priority basis. All requests responded to same day.
• Understand the change, client business impact and client documentation resolving within 60 minutes to client satisfaction and root cause 95+% of the time.
• Update ticketing system with troubleshooting/resolution notes and documentation portal with changes.
• Implement alignment initiatives as directed by the CIO.
• Maintain existing Thriveon standardization and provide input to standardization team to prevent issues.
• Maintain up-to-date Time Entries and Expenses for billing purposes, accounting for a 40-hour week.
• Participate in daily huddles and weekly meetings, on call rotation, and occasional on sites.
• Complete 1 hour of continuing education per week to improve job skills.
• Exemplify Thriveon Core Values: Humble, Helpful, Ambitious, Coachable and Curious.

IT Field Engineer

• Commissioning of CV Technology explosion mitigation systems.
• Verify the functionality of the CV Technology protection system
• Providing familiarization training for plant personnel
• Provide outstanding service to our clients
• Emergency services in the event of system activation
• Completion of written reports for any site visit; commissioning, maintenance, or emergency service.
• Submitting personal expenses and booking travel accommodations
• Quote spare parts and/or services

Field Service Technician – Travel-Based

• Responsible for the Implementation of complex communication system infrastructure and technical support of specialized sub-systems and product applications.
• Troubleshoot software-driven electronics, IP networks, server and network hardware, and performance verification and optimization of RF and broadband architecture.
• Team with Systems Engineering, Project Management, and Sales personnel to effectively design, implement, optimize, test, cutover, and document advanced communication systems that meet or exceed customer expectations.
• Provide weekly reports of activities and accomplishments.
• Utilize system design drawings, planners, and product documentation to oversee the onsite installation of network, server, and RF equipment.
• Provide as-built information for the final system documentation package.
• Perform onsite and remote configuration of network, server, RF, and databases, utilizing network design tools and customer input.
• Troubleshoot networks, servers, databases, and RF infrastructure using system logs and tools.
• Perform acceptance testing using product and system test plans.

• Perform installation, corrective service, preventative maintenance, and modifications on defined equipment within IMRIS’s Intraoperative Surgical Theatres at customer sites with minimal supervision.
• Perform system installations per equipment specifications, installation protocols, customer configuration, and program schedule to ensure equipment functionality and delivery.
• Perform corrective service on existing customer systems upon customer complaint/product failure.
• Perform proactive maintenance per equipment specifications, customer configuration, and pre-defined schedule to ensure the availability of intraoperative imaging to customers and patients.
• Implement Field Action Plans/product modifications across the defined product line and customer base per protocol and established timeline.
• Create, update, and maintain service calls with customer reported problem, repair details, associated work activities, and part consumption within the IMRIS ERP system.
• Document and process complaint information per defined protocol.
• Complete all service and installation activities consistent with international quality standards.
• Comply with IMRIS’s Quality Management System; follow established procedures and complete required installation and service records for device history retention.
• Perform necessary administrative duties accurately and in full per defined standards.
• Provide field feedback, identify corrective and preventive measures, support process improvements, and implement Service project plans as needed.
• Align with the Service Methods Specialist and other CSE members to solve unique product failures and service issues.
• Support escalated customer situations; align with Service Management, Sales and Clinical Applications to resolve customer dissatisfaction.
• Build and maintain productive working relationships with customers, peers, and business partners.
• Develop, update, and maintain installation and service procedures, tools, and equipment.
• Assist, and/or lead as appropriate, Service activities and projects driven by business, functional, product or customer need both in the office and field settings.
• Manage schedule, time commitment, and deliverables amongst field service responsibilities.
• Support departmental goals and business objectives.
• Required overnight travel for on-site customer service of approximately 60-70%; remaining time to be split between office and home (office) to fulfill job responsibilities as defined above.

Customer Service Engineer

• Providing technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning communication system infrastructure, and optimizing the performance of RF and Broadband architecture (e.g., legacy analog, advanced digital P25, and data infrastructure).
• Maintaining, optimizing, testing, documenting, and supporting complex communication systems.
• Performing preventative maintenance routines with a focus on trend analysis and documentation to ensure proper system operation.
• Developing solutions for difficult technical problems encountered during system maintenance, upgrades, or support issues.
• Collaborating with Engineering, Project Management, Sales, and Customer Service personnel to effectively maintain, optimize, and support advanced communication systems that meet or exceed customer expectations.
• Delivering strong knowledge of wired communication systems, such as Local Area Networks (LAN) and Wide Area Networks (WAN).

• Serve as a Subject Matter Expert (SME) and maintain Luminator’s hardware and software and handle customer questions about the state of the system.
• Implement and assist with install of new equipment on site with customers, providing them on-site training and support.
• Sustain proficiency in all products and services that the company offers.
• Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Accurately document the work that is performed at a customer facility.
• Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
• Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on-site.
• Develop and provide hands-on training courses at operations as required, specific to the equipment types and local needs.
• Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems.
• Review product prints and specifications.
• When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers.
• Document processes.
• Operate vehicles in a safe manner and use field systems appropriately.
• Cooperate with technical team and share information across the organization.
• Identify Opportunities for Process Improvement.
• Build positive relationships with customers.
• Perform all other duties as assigned by management in a professional and efficiently.

• Install propane tanks and do basic repairs
• Fill in and deliver propane as needed during busy season
• Increase propane sales through door-to-door sales, marketing programs, customer referrals, and telemarketing
• Grow and maintain current market share through prompt delivery of products and regular communication with customers
• Make recommendations of propane and services to customers and promote CHS products and services
• Perform propane and equipment installation, repair, and delivery work as required
• Invoice all products and services accurately
• Handle all customer complaints with follow-up
• Ensure daily paperwork is accurate and complete
• Participate in increasing departmental efficiency and reducing operational costs
• Adhere to CHS pricing, credit, inventory, and safety policies
• Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions

• Provides routine technical support to customers on operational and maintenance aspects of system equipment.
• Performs on-site service, repair and/or installation of company products.
• Serves as customer contact on routine technical and service related problems.
• Schedules and performs preventative maintenance per department policy.
• Monitors customer equipment performance and is able to respond and resolve most routine issues.
• Diagnoses mechanical, hardware, software and system failure, using established procedures.
• Determines most cost effective repair/resolution to minimize customer downtime.
• Provides analysis, feedback and recommendations on product failure trends and service ability issues.
• Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products.
• Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality.
• Identifies revenue generating and cost saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers.
• Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.

Field Engineering Specialist

• Installs, operates, maintains, repairs and modifies equipment
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
• Analyzes and evaluates products and related performance
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time
• Installs, upgrades and removes products ensuring coordinative engineering field change
• Maintains effective customer communications and relations
• May provide onsite training of customer support personnel

Field Service Engineer, 4+ Years

• Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems.
• Demonstrate and leverage expertise in ASTRO core applications (UNC, PM, UEM, ESXi, IMW, KMF, HBSS, and PKI).
• Administer and troubleshoot within an IT environment.
• Execute Motorola ASTRO upgrades.
• Collaborate with customers, subcontractors, and internal teams (Sales, Engineering, Project Management, and Customer Support).
• Contribute to preventative maintenance and break-fix activities.
• Participate in the execution of upgrade and migration strategies.
• Proficiently utilize Microsoft Office and Google Suite applications.
• Apply knowledge of Motorola ASTRO technologies, including networking, cybersecurity principles, Active Directory administration, and LMR communications.
• Administer and troubleshoot IP networks.
• Effectively manage and troubleshoot issues within an IT environment.
• Maintain meticulous organization and attention to detail.
• Utilize CompTIA Network+, Security+, MCSE, or CISSP certification knowledge (as applicable).
• Manage and utilize Host Based Security Systems (HBSS).

Field Service Technician III

• Responsible for the technical support and service of Medtronic Hugo systems at customer sites
• Involves installing, repairing, maintaining, and troubleshooting these devices
• Providing training to healthcare professionals
• Gathering feedback on product performance and communicating with various internal and external teams
• Analyzes and evaluates products and related performance
• Troubleshoots and diagnoses malfunctions to eliminate problems in minimum time
• Maintains effective customer communications and relations
• May provide onsite training of customer support personnel

Field Service Engineer, 2+ years

• Represent Abbott Diagnostic Division to its customer: Responsible for providing on-site support to ADD customers.
• Support field personal and District business objective and goals.
• Provide direction and develop mentoring skills to mentor other FSRs.
• Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database.
• Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.

Field Service Engineer I

• Install and maintain nVent High-Density Liquid Cooling (HDLC) products at data center sites globally
• Travel to client's global locations for installation, maintenance, and warranty support
• Share technical information effectively during updates, reviews, and troubleshooting
• Contribute to project planning by helping define tasks, timelines, and budgets
• Work closely with Engineers and CAD Designers on design projects
• Represent nVent as a trusted point of contact for clients

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Field Service Technician

IT Field Engineer

Field Service Technician – Travel-Based

Field Engineer

Customer Service Engineer

Field Service Technician

Senior Field Service Technician II

Field Service Technician

Field Engineering Specialist

Field Service Engineer, 4+ Years

Field Service Technician III

Field Service Engineer, 2+ years

Field Service Engineer I

Field Service Technician

Field Service Technician – Data Center Cooling Solutions