Field Engineer

• Support our Service network and help build a world class Customer Satisfaction Department.
• This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls.
• On-site troubleshooting and resolving complex technical problems on CT equipment in a medical environment
• Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2 nd line support to the distributors in all aspects of customer support
• Have a very high level of product knowledge
• Define PM kits and all service tools
• Build a service data base of information to align with our corrective action systems
• Provide information such as fault trees and training materials
• Run tests and simulations at our facility to assist with problem solving
• Travel to the field to train and or resolve customer issues
• Train service engineers
• Attend and complete all required training and certification exams
• Learn to be proficient in service and repair of all systems (current, new, and updates)
• Be able to work independently and take ownership of customer base
• Be completely self-sufficient in the field
• Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations
• Become and remain compliant with REPtrax and VendorMate
• Follow all company policies regarding travel, expenses, meetings, and meals
• Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently
• Maintain service calendar accessible by CS Manager/staff
• Close reports to CSD on Great Plains, PM Reports, Service Reports
• Required to wear dosimeter when in direct contact with radiation emitting devices

Field Service Engineer, Mobile CT

• Install, qualify (IQ/OQ/PQ), maintain, and repair TFF/TFDF Systems, Chromatography, PATsmart™ Analytical products, XCell™ ATF, and related systems.
• Collaborate with internal teams to execute Site Acceptance Tests (SAT) and support Factory Acceptance Tests (FAT) as needed.
• Deliver customer training on system operation, software, and accessories.
• Provide remote and on-site technical support to customers and internal teams.
• Maintain accurate documentation of all service activities and escalate issues as needed.
• Follow-up with customers and/or colleagues on all Service deliverables, pre and post service events.

Field Service Engineer II

• establish and maintain long term relationships with assigned Nielsen Families/Households
• install Nielsen measurement equipment in newly assigned Nielsen Families/Households

Field Service Technician

• Responsible for traveling to customer sites to perform a variety of services including verification, preventative maintenance, repair, and installation on a wide range of Instron’s products
• Work from home, out of the East Granby, CT/Springfield, MA area
• Provide a company vehicle, appropriate tools/equipment, including a laptop computer and cell phone
• Regional responsibility in the greater New Haven Area
• Occasional travel to other locations in the US may be required, with as much as 30% overnight travel

Field Service Engineer

• Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems
• Diagnose and troubleshoot intricate technical issues
• Perform preventative maintenance, system upgrades, and performance optimization
• Build and maintain strong relationships with customers
• Adhere to all company safety policies and procedures
• Train and mentor junior technicians
• Lead and manage small-scale field service projects
• Document all service activities and prepare detailed technical reports

Field Service Technician III

• Serve as the SEF expert for all POP & Avdel fasteners and assembly tools sold within the North American Industrial and Automotive market.
• Provide technical support and respond to questions and concerns from customers, sales team, customer service, applications engineering, and product management teams.
• Work directly with customers to troubleshoot equipment problems, review equipment service strategies, and evaluate spare part requirements.
• Provide on-site technical support to customers and accompany the sales team on tooling sales calls.
• Serve as the primary contact point and manage the Authorized Service Centers Network for all warranty returns and repair requests from customers: Log warranty returns. Evaluate failure modes, document findings, and report on trends. Recommend design changes for product improvement. Recommend warranty actions and route tools as appropriate. Perform basic repairs as needed.
• Manage tooling, nose equipment, and spare part demonstration inventory, and make recommendations for stocking levels.
• Conduct product repair and maintenance training to customers, sales team, applications engineering, and product management teams.
• Position will require periodic travel to conduct training sessions and obtain training on new tools being released to the market.
• Create training material, including videos, for publication.
• Support the quality team with issues regarding fasteners, assembly tooling, and spare parts, and determine the root cause.
• Support the operations team with all aspects of establishing and maintaining assembly tooling needed for rivet product verification.
• Perform other duties as assigned

Application Engineer – Field Service

• Providing maintenance and repair services out in the field
• Training staff on using equipment
• Training customers on using equipment

Field Service Technician – Installation

• Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs
• Assist with troubleshooting technical issues related to flow cytometry instrumentation
• Learn and follow service procedures, technical memos, safety standards, and documentation requirements, along with how to use Salesforce and prepare a Field Service Report
• Communicate product quality observations or service concerns to appropriate team members
• Work closely with Field Service, Sales, and Field Applications teams
• Support customer satisfaction through professional communication and timely follow-up
• Assist with maintaining service parts and inventory organization, completing expense reports in a timely manner and entering hours into your timesheet on a weekly basis
• Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics
• Travel to customer sites as required within the assigned region

Associate Field Service Engineer – Fixed Term, 12-month assignment

• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
• Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
• Document and produce timely and detailed service reports.
• A willingness to exceed company and customer requirements.
• Responsive to customer needs and building a positive relationship.
• Ensure all tools and calibrated equipment are properly maintained at all times.
• Meet daily service needs at assigned sites and locations
• Ability to plan and perform repairs and preventative maintenance independently in the field.
• Able to schedule work based on field needs

• Direct, coordinate, and supervise daily activities of field engineering designers.
• Review and approve work for internal/external customer requests.
• Manage cross-functional teams and initiate technical process improvements.
• Ensure customer satisfaction and safety leadership.
• Analyze workload and coordinate resources effectively.
• Responsible for designs that are safe and environmentally responsible.
• Coach, mentor, and provide technical guidance to staff.

Field Engineering Design Supervisor

• Provide on-site field technical services that exceed customer expectations for responsiveness, delivered at a level of quality and value that results in customer satisfaction, loyalty & retention.
• Drive to customer locations on a daily basis.
• Provide product testing & investigation and repair of devices at customer location.
• Electromechanical device installation for field-serviceable equipment.
• MedNet support.
• MedNet device configurations.
• Install MedNet drug libraries as needed.
• Provide customer Technical In-Service training.
• Register Oracle Service Requests via laptop.
• Implement hardware & software device updates via technical field projects.
• Provide billable (i.e. non-warranty) field repair services.
• Maintain inventory of field spare parts.
• Proper expensing of all travel costs.

• Travel weekly to customer sites within the assigned territory
• Perform factory-level installation, repair, retrofits, upgrades, calibration, and preventive maintenance on mechanical, electromechanical, hydraulic, and pneumatic equipment
• Provide professional customer support via onsite visits, phone, email, and written correspondence
• Promote preventive maintenance contracts, calibration services, spare parts, consumables, and equipment sales
• Maintain accurate and timely service documentation, customer records, and visit reports
• Manage and maintain appropriate spare parts inventory within the service vehicle

Field Engineer jobs in Connecticut

See all jobs on JobTailor

Field Service Engineer, Mobile CT

Field Service Engineer II

Field Service Technician

Field Service Engineer

Field Service Technician III

Application Engineer – Field Service

Field Service Technician – Installation

Associate Field Service Engineer – Fixed Term, 12-month assignment

Field Service Technician

Field Engineering Design Supervisor

Field Service Engineer

Field Service Engineer