Events

• Provide excellent selling experience for DIY customer visits and phone calls
• Achieve personal sales goal and help store achieve its sales goals
• Provide DIY services including battery installation, testing, wiper installs, etc.
• Maintain store product and operational standards
• Responsible for inventory processes including truck put away, shoot outs, cycle counts, Back stock, etc.

Hiring Event

• Complete order screening accurately and in a timely manner
• Identifying valid or fraudulent transactions
• Contacting customers via telephone to verify purchases
• Position does require regular inbound and outbound customer interaction via phone
• Identify and communicate potential process improvements in the fraud processes as needed
• Identify fraud patterns and communicate across team and to management
• Monitoring voicemail, e-mail, messages, and related information for support inquiries
• Maintain effective working relationships across internal and external departments, as necessary

Analyst – Fraud/Loss Prevention

Analyst, Fraud/Loss Prevention

• Completes the daily tasks required for Store Loss Prevention and safety programs
• Maintains positive relationships with Store Management
• Conducts apprehensions within established policies and guidelines
• Communicates with store Associates on damage and shrink initiatives
• Identifies and resolves internal and external theft
• Adheres to established shoplifter guidelines and policies
• Provides timely, courteous and knowledgeable service to customers
• Promotes a culture of honesty and integrity; maintains confidentiality
• Observes, apprehends, and/or deters any acts of dishonesty from outside sources
• Participates in investigations and surveillance as assigned
• Ensures apprehensions are consistent with store theft activity
• Completes and distributes paperwork in an accurate and timely manner
• Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g., police calls, etc.)
• Coordinates and complete shrink related activities in partnership with Store Management
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a safe environment

Loss Prevention Detective

• Support planning and coordination of in-person, virtual, and hybrid events, including conferences, webinars, stakeholder engagements, leadership forums, and community outreach activities
• Coordinate event logistics including schedules, attendee communications, speaker support, agendas, materials, and deliverables
• Support onsite and virtual event execution activities including attendee support, troubleshooting, and operational readiness activities
• Coordinate with government stakeholders, vendors, and cross-functional teams to support outreach and engagement initiatives
• Assist with development and distribution of event communications, presentations, briefing materials, and outreach products
• Support live and virtual engagement activities including webinars, digital events, and social media live events
• Track milestones, participation metrics, action items, and deliverables within structured workflow and task management environments
• Assist with audience engagement reporting and provide recommendations to improve outreach effectiveness and participant engagement
• Ensure activities align with enterprise messaging, branding, accessibility standards, and communications objectives
• Maintain organized records, schedules, and supporting documentation for outreach and engagement activities

Event Planner/Coordinator

• Managing the process and coordination of tours and visits to Newport News Shipbuilding, working with all levels of leadership and other departments to ensure protocol processes and procedures are in compliance with government regulations and organizational policies
• Preparing and coordinating the planning and execution of high-level meetings for company leadership
• Using protocol and hospitality training to welcome guests and ensure they have a positive experience by their needs and responding promptly to ensure all requests are addressed
• Applying rigorous attention to detail to ensure seamless meetings and visits, to include luncheons, dinners and events as appropriate
• Coordinating Newport News Shipbuilding’s presence at industry trade shows in alignment with HII’s corporate office and other two divisions
• Overseeing the preparation of official gifts

Manager, Hospitality and Protocol – Conference Event Planning

• Support the planning and execution of a large, multi-day annual conference program for a federal client.
• Combine strategic event communications, attendee engagement, registration management, and complex event logistics to deliver high-quality experiences for government stakeholders, sponsors, exhibitors, speakers, and attendees.
• Oversee day-to-day conference operations and drive execution across event communications, registration operations, logistics, and onsite delivery.
• Lead development and execution of integrated event communications and marketing plans, including email campaigns, social media promotion, website content, and attendee outreach.
• Drive attendee engagement strategies to increase participation, visibility, and overall event experience.
• Develop and manage communications for attendees, speakers, exhibitors, and sponsors, including registration messaging, logistical updates, and promotional materials.
• Partner with internal creative teams to oversee the development of conference branding, signage, collateral, and digital assets.
• Analyze attendee engagement and campaign performance metrics to inform future communications strategies and continuous improvement initiatives.
• Oversee the full attendee and speaker registration lifecycle, including registration platform configuration, reporting, onsite check-in operations, and post-event analytics.
• Serve as lead for onsite registration operations, including workflow management, issue resolution, and training of temporary event staff.
• Manage vendor coordination and operational timelines to ensure successful delivery of conference activities and supporting services.

Communications and Events Specialist

• Supervise Case Manager(s) providing mobile advocacy to victims of domestic violence, sexual violence and/or human trafficking living in the community
• Provide coaching and support to case management team through regularly scheduled one on one meetings and evaluations
• Support Case Managers in delivering complex case management for cases that demand higher level solutions
• Collaborate with the Director and Assistant Director of DVSH to ensure consistent service delivery that is in line with grant and contract requirements, company policy and procedure, and best practices
• Complete regular reviews of client files and VADATA reports, to ensure accuracy, compliance with the Violence Against Women Act, and adherence to agency standards and best practices
• With support from the Assistant Director, ensure compliance with all grant requirements
• Disseminate information related to tenant rights and responsibilities, housing discrimination, communicating with landlords, basic unit maintenance, lease compliance, and housing search and location techniques
• Develop new partnerships and identify community resources for unmet client needs
• In collaboration with the Assistant Director, implement and oversee new program initiatives
• Verify and approve timesheets and leave requests
• Perform in-depth assessments of clients’ physical, mental health and social needs, life skills competency, employability, housing history and barriers, educational needs, financial management skills, strengths and needs, and other necessary areas, in conjunction with the client, to develop and achieve housing goals.
• Administer flexible financial assistance to support client goals related to safety and stability
• Provide mobile advocacy services by meeting with assigned clients regularly in a safe location in the community
• Provide crisis intervention and developing individualized safety plans as needed; assisting victims of violence in filing for protective orders and completing affidavits; and accompanying clients to court proceedings and various appointments (i.e. attorney meetings, protective order hearings, custody hearings, and housing interviews)
• Provide housing search assistance to clients by identifying housing leads, assisting clients to apply for units, and accompanying clients on housing tours
• Establish relationships with local landlords to negotiate lease terms and advocate on behalf of clients
• Collaborate with clients to develop monthly budgets; providing money management education and connections to financial literacy programs as needed
• Document all contacts with clients in client file and VADATA as required; maintaining complete client records in accordance with agency and best practice standards
• Provide domestic violence psychoeducation to clients utilizing tools such as The Power and Control Wheel and the Cycle of Violence
• Empower clients and their household members as they work toward their individual goals; completing ongoing reviews of client service plans
• Collaborate with community providers and allied professionals to ensure the delivery of comprehensive wrap-around services
• Participate in staff meetings and training as directed by supervisor
• Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees, deployed staff, and involved agencies
• Exemplify the Shelter House core values: Inclusivity, Collaboration, Accountability, Respect and Empowerment
• Other Duties as assigned

Senior Prevention Case Manager

• Lead the development and execution of Equality Now’s global events strategy
• Serve as the primary project manager for Equality Now’s annual gala
• Develop and oversee the annual events calendar, integrating Development, Communications, and Program priorities
• Manage the planning and delivery of additional events throughout the year
• Create and manage detailed project plans that integrate input from various departments
• Oversee all event-related workflows, ensuring timelines, deliverables, budgets, and communications plans remain on track
• Assess event performance, documenting lessons learned and recommending improvements

Associate Manager, Events

• Support end-to-end planning and execution of events including tradeshows, conferences, internal programs, and virtual/hybrid events
• Coordinate logistics including: Venue sourcing and RFP development; Room block management and travel coordination; Food & beverage planning; Audio/visual and production requirements; Shipping and material handling
• Ensure all event elements align with government protocols, security considerations, and compliance standards where applicable
• Manage full lifecycle tradeshow logistics including: Exhibit coordination; Shipping and drayage; Booth setup and teardown; Power, internet, and A/V requirements; Staff registration, training, and scheduling
• Support execution of in-booth activations and ensure brand consistency and attendee engagement
• Maintain detailed run-of-show documents and logistics trackers
• Coordinate with internal teams (marketing, sales, leadership) and external vendors to ensure clear timelines, roles, and deliverables
• Own development and management of: Event websites and registration pages (e.g., Cvent), Email campaigns and attendee communications, Pre-event and post-event messaging
• Help ensure accurate, timely, and professional communication, particularly for high-visibility government audiences
• Monitor registration data and proactively flag risks or trends
• Provide logistical and technical support for virtual events using platforms such as: Microsoft Teams, Zoom for Government, Cvent, HubSpot
• Assist with speaker coordination, rehearsal scheduling, and live event support
• Troubleshoot real-time issues to ensure a seamless attendee experience
• Maintain project plans and timelines using tools such as Monday.com
• Track deliverables, deadlines, and dependencies across multiple concurrent events
• Identify risks early and escalate or resolve proactively
• Contribute to process improvements that enhance scalability and efficiency
• Serve as an on-site operational lead or support resource: Manage registration desks and attendee flow; Coordinate vendors and venue staff; Resolve real-time issues with professionalism and urgency
• Ensure a high-quality, detail-oriented attendee experience aligned with brand standards
• Track and compile event performance metrics including: Attendance and engagement; Campaign effectiveness; Operational outcomes
• Support post-event reporting and debriefs
• Identify opportunities for improvement and contribute to evolving best practices

Event Operations Coordinator – Government & Defense Programs

• Partner with Damage Prevention program and element owners to map current‑state processes, identify inefficiencies, and redesign workflows using Kaizen, Lean, and Six Sigma principles.
• Facilitate hands‑on process improvement workshops focused on optimizing execution, clarity of handoffs, and system connectivity.
• Document optimized processes and how individual elements interconnect across Damage Prevention and ROW & Threat Management.
• Apply continuous improvement methodologies to support bottom‑up process redesign, independent of existing governance or organizational constructs.
• Serve as a process improvement partner, not a program owner.
• Enable practical, scalable process designs that support the evolution of current operating models.

Damage Prevention Engineer

• Proactively identify and secure housing opportunities across Fairfax County and surrounding areas
• Build and maintain relationships with landlords willing to work with clients facing housing barriers
• Maintain and regularly update a landlord database with relevant contact and leasing information
• Develop and distribute marketing materials to recruit and retain landlord partners
• Maintain ongoing communication with landlords to support positive, long-term partnerships
• Conduct initial housing planning meetings and complete housing assessments within two weeks of program entry
• Collaborate with case managers to support clients in developing and following individualized housing plans and budgets
• Assist clients with housing searches, including reviewing housing logs and identifying appropriate units
• Accompany clients to housing viewings and assist with rental applications
• Facilitate communication between clients and landlords throughout the lease-up process
• Support lease negotiations in collaboration with clients and case managers
• Assist clients with accessing rental assistance and other housing resources
• Develop and facilitate trainings on tenant rights and responsibilities, lease agreements, and housing stability
• Provide education on available housing programs, including Fair Market Rate units, voucher programs, transitional housing, and permanent supportive housing
• Support clients during the move-in process and coordinate with internal and external partners as needed
• Maintain accurate and timely documentation in HMIS and other required systems
• Collaborate with local housing partners, including the Office to Prevent and End Homelessness, nonprofits, and community organizations
• Participate in staff meetings, trainings, and team initiatives
• Ensure compliance with all Shelter House policies and program requirements
• Utilize agency systems and tools to support daily operations
• Safely operate Shelter House vehicles when transporting clients
• Demonstrate Shelter House core values in all interactions
• Perform other duties as assigned

Housing Locator

• Engage with risk managers, product and process owners in delivering executed processes
• Diagnose issues and create processes to prevent future issues
• Collaborate with leaders to improve Capital One’s risk profile
• Educate stakeholders on health and performance of processes supporting US Card
• Guides business customer through Risk Event and/or Issue containment and remediation
• Make recommendations for corrective actions and relationship management
• Drive investigation of root cause and problem solving for remediation projects

Senior Associate, Card Risk Events/Issues Manager

• Support planning, initiation, management, execution, and closeout of complex NVSBE event activities and related contract support operations.
• Coordinate logistics inputs for the Comprehensive Event Logistics Plan, including registration setup, information booths, meeting rooms, plenary sessions, business opportunity sessions, learning sessions, networking roundtables, executive spaces, support rooms, signage, participant flow, setup, and tear-down.
• Manage assigned workstreams for attendee registration, participant scheduling, helpdesk operations, staffing support, volunteer coordination, venue room layouts, staff training, on-site support materials, and event communications.
• Coordinate with venues, hotels, transportation providers, food and beverage vendors, exhibit/decorating/tradeshow vendors, AV and Wi-Fi providers, security personnel, accessibility providers, photographers, videographers, and other event partners.
• Assist with agenda development, individual schedules, room assignments, participant queuing, pedestrian flow, maps, signage placement, and daily agenda updates for the Joint Operations Center and on-site staff.
• Support planning and execution for networking roundtables, key leader roundtables, learning sessions, business opportunity sessions, general overview sessions, plenary lunches, receptions, and participant support services.
• Coordinate exhibitor and sponsorship logistics, including exhibitor packages, support ordering procedures, exhibit floor information, material schedules, storage, shipping, and booth support requirements.
• Prepare and maintain event deliverables, trackers, meeting minutes, reports, registration materials, program book content, participant event packages, website content inputs, presentation materials, and post-event products.
• Support on-site event execution by monitoring room setup, AV readiness, speaker materials, signage accuracy, information desks, hotel welcome desks, accessibility requests, customer service issues, and immediate technical or logistics deficiencies.
• Assist with event surveys and evaluations, participant attendance metrics, post-event materials, photographs/videos coordination, and After-Action Report inputs.
• Ensure assigned work products are accurate, timely, complete, customer-focused, compliant with accessibility and VA standards, and aligned with Government-approved plans.

Events Planner

• Design and deliver engaging virtual and hybrid events that foster volunteer connection, learning, and community, leveraging a variety of formats (e.g., panels, discussions, interactive sessions) beyond traditional webinars.
• Audit and evolve existing events into a cohesive, data-informed strategy that reflects community needs, engagement patterns, and organizational priorities.
• Partner with the Learning & Engagement Manager to assess current events, identify gaps, and define a roadmap for scalable, high-impact event programming.
• Collaborate with SMEs, Learning Design, Community, and Clinical partners to shape event content and experiences that are impactful, inclusive, and aligned with mission priorities.
• Facilitate dynamic, discussion-driven events—guiding conversations and elevating diverse perspectives.
• Serve as both host and operational lead for events, overseeing logistics, platforms, and seamless end-to-end execution.
• Bring a strong point of view on event tools, platforms, and engagement strategies, selecting the right formats and technologies to support scale and impact.
• Evaluate event effectiveness using qualitative and quantitative data, and continuously iterate to improve reach, engagement, and overall experience.
• Build scalable, repeatable processes that ensure consistency, accessibility, and excellence as event programming grows.
• Project manage event initiatives from concept through execution, ensuring timelines, quality standards, and experience goals are met.

Events Program Lead

• Engage with a team of risk managers, product owners and business leads in delivering flawlessly executed event and issue management
• Analyze the underlying breakdown and identify the right solution for multiple concurrent open items
• Collaborate with leaders to improve Capital One’s risk profile while putting the customer first
• Educate and gain buy-in from stakeholders concerning process health and performance
• Provide project management for Issue and Event management execution
• Partner with Legal and Compliance to understand exposure from breakdowns
• Guide root cause analysis and influence sustainable containment plans
• Coordinate, influence, and negotiate priorities with partner dependencies
• Streamline interactions with the business regarding breakdown enhancements and process improvements
• Support research and problem-solving as needed
• Train and develop teammates and others as necessary

Principal Associate, Risk Manager – Issues & Events Management

• Develop and execute integrated communications strategies that promote program objectives
• Enhance stakeholder engagement and support the adoption of virtual care solutions across a national healthcare network
• Work closely with program leadership, clinical stakeholders, and technical teams to translate complex initiatives into clear, compelling messaging tailored to diverse audiences
• Plan and execute strategic communications campaigns, developing executive-level briefings and outreach materials
• Coordinate internal and external events such as workshops, trainings, and national rollouts
• Oversee messaging consistency, branding, and content development across communication channels
• Support change management and user adoption efforts tied to telehealth and health IT deployments
• Manage event logistics, stakeholder coordination, and post-event reporting
• Continuously assess communication effectiveness and identify opportunities to improve engagement and program visibility in alignment with VHA mission priorities

Strategic Communications Lead

• Apply Principal Project Manager methodologies to architect and maintain comprehensive project lifecycles
• Partner with senior leadership to translate business objectives into high-impact event strategies
• Drive the planning, coordination, and direct execution of all logistical workstreams
• Lead the RFP process for venue selection and vendor partnerships
• Exercise rigorous fiscal oversight by tracking multi-stream budgets
• Provide expert on-site management of venues and third-party vendors
• Architect the end-to-end attendee journey via Cvent
• Develop and deploy pre- and post-event communication plans

Principal Events Manager – Global Payment Network

• Build registration and mobile app sites to ensure visually appealing, user-friendly, and on-brand booking experiences
• Work in collaboration with Event Technology Success Manager(s) on the creation of event sites for assigned technology service lines within required timeline deadlines and providing consultative build recommendations
• Participate in client conference calls assisting Event Technology Success Manager(s) as required
• Customize training documentation and guides for attendee, exhibitor, and speakers
• Conduct and document site Q&A’s and work through challenges and resolutions prior to Go Live
• Implement client-requested changes throughout the site build process and conduct final walkthroughs to ensure accuracy, functionality, and client satisfaction
• Participate in the planning and execution for onsite check-in, badge printing, and lead retrieval services, as needed
• Assist with fulfillment of in-person onsite services or virtual day of support needs. This may include troubleshooting technical issues, frontline support for event participants, assisting with onsite badge printing & check-in, and video conferencing set up management. Conduct onsite Training for registration of Staff and/or Volunteers.
• Respond to client/speaker/attendee technical issues and inquiries with accelerated response times
• Lead customer contacts through platform admin training and onsite prep, as needed
• Troubleshoot platform challenges, identifying patterns, and implementing solutions to address root causes and prevent recurrence
• Support maintenance tasks as assigned by Event Technology Success Manager(s)
• Support with client closeout process, financial reconciliations, and creating final reporting within 30 days post-event
• Required to record time spent for client accounts using designated time tracking tool
• Provide backup support for other projects and responsibilities as needed

Registration Event Coordinator

• Pull orders and prep for outbound shipment
• Load and unload freight accurately
• Inspect products and ensure they meet customer expectations

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