Engineer

• Deliver Level 2/3 support across Windows, Linux, macOS.
• Diagnose and resolve complex server/workstation issues.
• Use RMM tools (Datto RMM, N-able, Nagios, Cacti) for proactive monitoring.
• Troubleshoot VoIP, IPTV, and internet service issues.
• Configure/manage LAN/WAN, WiFi, VLANs, VPNs, firewalls, routing.
• Specialise in Unifi/Ubiquiti Networks; manage multi-tenant setups.
• Conduct network/security assessments; recommend improvements.
• Administer Google Workspace & Microsoft 365 environments.
• Maintain accurate records in Autotask, IT Glue, or similar.

Senior MSP Engineer

• Gather data from diverse sources, such as databases, APIs, and flat files
• Clean, transform, and preprocess data to ensure accuracy and consistency
• Develop and maintain ETL (Extract, Transform, Load) processes
• Design and maintain data warehouses or data lakes to store and organize data efficiently
• Create interactive dashboards and reports using tools like Tableau, Power BI, or custom-built solutions
• Implement data quality checks and validation processes
• Develop automated solutions for data processing and reporting tasks

Data Engineer, Reporting

• Lead the design and delivery of mechanical building services systems, including HVAC, heating, cooling, ventilation, domestic water, public health, and drainage systems
• Prepare and review calculations, specifications, technical reports, and design documentation
• Deliver mechanical design packages across RIBA Stages 1–6
• Coordinate with multidisciplinary teams including electrical, structural, architectural, and sustainability consultants
• Manage project timelines, resources, and deliverables
• Act as a key point of contact for clients, contractors, and project stakeholders
• Present technical solutions, design proposals, and project updates to clients
• Integrate low-carbon technologies such as heat pumps, MVHR, district heating, and renewable energy systems into project designs
• Collaborate with sustainability teams to support Part L compliance, TM54, TM65, BREEAM, and energy strategy requirements
• Promote whole-life carbon thinking and energy-efficient design principles
• Review contractor submissions, respond to technical queries, and provide construction-stage support
• Contribute to technical leadership, mentoring, and quality assurance within the engineering team

Senior Mechanical Building Services Engineer

• Lead the design and delivery of electrical building services systems, including LV distribution, small power, lighting, emergency lighting, fire alarms, security systems, ICT, access control, and life-safety systems
• Prepare and review calculations, schematics, layouts, specifications, and technical reports
• Deliver electrical design packages across RIBA Stages 1–6
• Coordinate with mechanical, architectural, structural, and sustainability teams throughout project delivery
• Manage project timelines, resources, and deliverables
• Act as a key point of contact for clients, contractors, and project stakeholders
• Present technical solutions, design proposals, and project updates to clients
• Integrate energy-efficient lighting, smart controls, EV charging infrastructure, renewable technologies, and low-carbon electrical solutions into project designs
• Support sustainability initiatives including Part L compliance, BREEAM assessments, NABERS requirements, and energy strategy development
• Promote whole-life carbon thinking and electrical system optimization
• Review contractor drawings, technical submissions, and provide construction-stage support
• Contribute to technical leadership, mentoring, and quality assurance within the engineering team

Senior Electrical Building Services Engineer

• Monitor network infrastructure, systems, and applications using various monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix)
• Identify, diagnose, and resolve network issues, escalating complex problems to senior engineers when necessary
• Respond to alerts and incidents in accordance with established SLAs and priority levels.
• Perform root cause analysis on recurring incidents and implement preventive measures.
• Document all incidents, actions taken, and resolutions in the ticketing system.
• Maintain network availability and performance across enterprise infrastructure
• Perform regular health checks on network devices including routers, switches, firewalls, wireless controllers and load balancers
• Monitor bandwidth utilization and capacity planning metrics
• Execute network changes during scheduled maintenance windows
• Maintain up-to-date network documentation and diagrams
• Monitor server performance, disk space, and application availability
• Perform basic system administration tasks on Windows and Linux servers
• Monitor backup systems and ensure successful completion of scheduled backups
• Coordinate with vendors and service providers for issue resolution
• Provide timely status updates to stakeholders during incidents
• Generate and distribute daily, weekly, and monthly performance reports
• Participate in shift handover meetings to ensure continuity of operations
• Maintain clear and professional communication with technical and non-technical personnel

NOC Monitoring Engineer

• Prepare HVAC mechanical designs and system layouts for heating, cooling, and ventilation systems
• Develop detailed duct layouts, duct plans, and coordinated shop drawings for construction
• Produce and review mechanical construction documentation, ensuring accuracy and compliance with project requirements
• Perform HVAC load calculations and support system sizing and design validation
• Assist in project coordination with internal teams, consultants, and site personnel
• Support estimating activities and prepare technical documentation for project delivery
• Ensure all mechanical designs align with construction feasibility and project timelines

Mechanical HVAC Engineer

• Deliver process engineering design for water and wastewater treatment projects, tenders, and operational support activities.
• Develop treatment process solutions based on client requirements, technical constraints, and project objectives.
• Prepare process engineering deliverables including P&IDs, calculations, process flow diagrams, and technical documentation.
• Support projects from concept development through delivery, commissioning, optimisation, and fault finding.
• Review tender specifications, identify risks or non-compliances, and support performance guarantee assessments.
• Collaborate with project teams, clients, suppliers, and consulting engineers to achieve efficient and commercially sound outcomes.
• Contribute to continuous improvement, HAZOP activities, mentoring, and broader engineering and quality initiatives.

Senior Process Engineer – Dayshift

• Collaborate with the Solutions Architect to design solution components and UI/UX.
• Develop, test, and maintain front-end and back-end components.
• Support the merging and packaging of solutions for deployment on CI/CD pipelines.
• Optimize solution component performance.
• Participate in effort estimation, sprint planning, backlog grooming, and retrospectives.
• Resolve issues, bugs, and security vulnerabilities.
• Facilitate data migration for solution components.
• Analyze existing solution components to enhance design and execution.
• Conduct demos and User Acceptance Testing for assigned deliverables.

Senior Engineer – Microsoft

• Become the go-to expert for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems.
• Own client communication, building rapport, managing expectations, and ensuring every interaction ends with a positive outcome.
• Manage your ticket queue with precision, prioritizing effectively and handling warm transfer escalations with a calm, confident approach.
• Contribute to a knowledge base that actually works, creating and refining documentation that empowers the entire team to succeed.
• Act as a liaison between clients and vendors, driving incident resolution and ensuring seamless support from end to end.
• Collaborate across the team in weekly meetings and team-led trainings, helping to drive yourself and the company forward.
• Lead by example, upholding our commitment to accountability, proactive service, and stellar customer support.

Support Escalation Engineer

• Process platform software provisioning requests for customer facing services, allocating telecom resources and features (CNAM, Vanity lookup, SIP Trunk) in accordance with internal procedures and SLAs;
• Manage orders of Local DID, International DID and Toll Free for customers through various carriers’ portals;
• Interact with carriers in order to troubleshoot routing issues with phone numbers;
• Work closely with Operations teams to deliver the complex customers’ features and requests
• Collaborate with Sales, Professional Services, Sales Operations teams to process customer related requests;
• Follow up on pending cases and escalations;
• Collaborate internally and with other teams to ensure efficient workflows, processes, and resource support;
• Monitor for status updates, update corresponding tickets
• Provide updates to customers and internal teams
• Ensure exceptional customer service to both internal and external customers

Provisioning Engineer

• Provide Level 1/2 remote support for incidents and service requests.
• Ensure all calls, support interactions, and incident requests are logged accurately in the Service Desk system.
• Respond to customer inquiries in a timely, professional manner.
• Investigate and document incidents clearly and concisely.
• Regularly update customers on progress and resolutions.
• Deliver solutions within agreed service levels.
• Take ownership of assigned Critical Incidents and prioritize accordingly.
• Perform timely investigations and updates, including timestamps and customer interactions.
• Execute required actions to resolve critical incidents.
• Contribute to post-incident reports, identifying learnings and improvements.
• Assist in identifying, triaging, and escalating potential cybersecurity threats or anomalies.
• Provide first-level response for security-related incidents (e.g., phishing reports, account compromise, suspicious activity).
• Support cybersecurity monitoring tools by flagging unusual behavior or patterns.
• Follow established security protocols and contribute to maintaining cybersecurity best practices across customers.
• Maintain confidentiality and integrity of customer data when handling incidents.
• Ensure knowledge base articles and documentation are kept up to date.
• Complete weekly timesheets accurately.
• Attend and contribute to weekly team meetings and one-on-one sessions.
• Continuously improve skills through training and certifications, including cybersecurity-related learning.
• Work both independently and collaboratively to troubleshoot hardware and software issues.
• Escalate matters to senior managers that may significantly impact the business or customer operations.
• Coordinate with vendors when issues cannot be resolved internally.
• Communicate to customers clearly, using terminology aligned with Virtuelle Group’s standards.
• Perform other tasks that contribute to the overall success of Virtuelle Group.
• Participate in rotational shift work to support Virtuelle’s operating hours (5 days per week).

Service Desk Engineer

• Troubleshooting PC and Mac issues via remote login or occasional onsite visits
• Troubleshooting Microsoft Office 365 and Google Suite issues
• Updating client IT documentation and tickets
• Contacting vendors on behalf of clients
• Securely deleting data on hard drives
• Resolving malware and virus issues on Macs and PCs
• Ticket routing and escalation to Level 2 and Level 3 support

Service Desk Engineer, Level 1

• Conduct engineering design of general lighting, emergency lighting, power distribution, fire signaling, burglary, and CCTV systems
• Design and calculate using 3D tools, create execution drawings
• Build proficiency in REVIT and other design software
• Perform tasks within budget and schedule
• Prepare reports and presentations as directed by senior engineers
• Follow company standards and procedures including design and checking

Graduate Engineer – Electrical

• Join the team as an Engineer, Chemical & Process
• Collaborating closely with clients and multidisciplinary teams
• Focus on the dairy industry, manufacturing and food & beverage sectors

Chemical and Process Engineer

• Partner with application owners and business stakeholders to understand how data flows between systems today and how those flows support operational and reporting needs.
• Translate business and operational requirements into well-designed integrations that prioritize reliability, transparency, and maintainability.
• Act as a technical advisor by connecting integration design decisions to downstream impacts on reporting, automation, and decision-making.
• Design and implement integrations across a diverse application ecosystem, including: CRM, ERP, finance, HR, and marketing platforms.
• Build and maintain data pipelines that move data accurately and consistently across systems.
• Define and document integration standards and best practices, including: API usage and authentication patterns.
• Develop, test, and deploy integrations using approved tools and frameworks.

Integration and Data Movement Engineer

• Activities will include a multitude of engineering and drafting related tasks not limited to: the production of engineering documents (system functional, floor plan, elevation drawings) and additional related engineering tasks.
• The most apt candidate should be able to adjust to varying needs based on the individual client’s documented practices and drawing standards.
• The position will report directly to the AV Engineering Account Manager.

AV Drafting Engineer

• Prepare detailed and accurate project quotes covering labour, materials, subcontractors, and margins
• Review supplier and subcontractor pricing for accuracy and competitiveness
• Produce professionally formatted quotations for client submission
• Maintain estimating templates and pricing libraries within the system
• Identify and document project variations arising from scope changes or site conditions
• Prepare variation cost breakdowns and justification reports
• Maintain a complete variation register per project
• Ensure approved variations are reflected in budgets and contract values
• Prepare progress claims and charge-up invoices accurately and on time
• Reconcile claims against contract values and approved variations
• Manage invoice-related queries with clients and internal teams
• Maintain complete financial documentation for all projects
• Monitor project budgets vs actual costs within Buildertrend or similar system
• Track all cost categories including labour, materials, and subcontractors
• Produce regular cost reports highlighting risks and variances
• Escalate cost overruns with recommendations for corrective action
• Track labour hours across active projects and compare against budgets
• Prepare productivity and labour utilization reports for management
• Collaborate with site teams to align labour forecasting with actual site conditions
• Flag significant variances for review
• Coordinate material ordering from quotation through to delivery
• Ensure procurement aligns with project timelines and budgets
• Manage supplier relationships to ensure cost efficiency and reliability
• Reconcile purchase orders and supplier invoices
• Act as a key link between office, site teams, suppliers, and clients
• Support continuous improvement of systems, templates, and workflows
• Assist in developing standardized processes for efficiency and consistency
• Maintain professional communication across all stakeholders

Quantity Surveyor / Cost Engineer – Construction, NZ Projects

• Your main focus initially is to complete our Moodle-based training curriculum.
• You will need to research concepts and apply them to our specific business case to show you understand how we operate.
• Manage our NocoDB operational dashboard (similar to Airtable or SmartSuite).
• Help us identify bottlenecks in our work.
• You will research why a problem is happening and propose logical solutions to the management team.
• Work with our US-based team to document how they currently do tasks, then help create Standard Operating Procedures (SOPs) to make those tasks easier and faster.
• Help us track Key Performance Indicators (KPIs) and prepare simple reports that show how our improvements are working.

Virtual Process Engineer, US Real Estate

• Responsible on working all tickets and other operational tasks.
• Ensure regular system backups in place
• Manage and configure backup toolset
• Perform quick system restores for disaster recovery purposes
• Apply industry best practices in maintaining and operating hosting and networking assets
• Asset Change Management. Maintenance and improvements on CMDB
• Provide fast and quality solutions to outages detected by our monitoring tool
• Resolve issues that has high customer impact
• Provide indebt root cause analysis, and apply logical solutions
• Act as control and enact identity policies
• Provide SSO integration on accredited external sites/application
• Maintain health of AD infrastructure and functionalities
• Deploy latest patches on resources
• Perform in-places OS upgrades
• Provide the best end user experience possible
• Maintenance/Administration of Tech assets

TOC Engineer

• Join our Infrastructure business as part of a team of highly skilled specialists that ‘bring ideas to life’ for clients across all types of infrastructure projects
• Work on projects including rural access roads, complex freeways, toll roads, system interchanges and water security.
• Apply your skills and creativity to projects in other geographies and markets.

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