NOC Monitoring Engineer

CallTek

Responsible for monitoring and maintaining network infrastructure with a requirement for technical expertise. Position includes incident management and system administration in a remote work setting.

Posted 6/1/2026full-timeRemote • 🇵🇭 PhilippinesJuniorWebsite

Tech Stack

Tools & technologies

FirewallsLinux

About the role

Key responsibilities & impact

Monitor network infrastructure, systems, and applications using various monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix)
Identify, diagnose, and resolve network issues, escalating complex problems to senior engineers when necessary
Respond to alerts and incidents in accordance with established SLAs and priority levels.
Perform root cause analysis on recurring incidents and implement preventive measures.
Document all incidents, actions taken, and resolutions in the ticketing system.
Maintain network availability and performance across enterprise infrastructure
Perform regular health checks on network devices including routers, switches, firewalls, wireless controllers and load balancers
Monitor bandwidth utilization and capacity planning metrics
Execute network changes during scheduled maintenance windows
Maintain up-to-date network documentation and diagrams
Monitor server performance, disk space, and application availability
Perform basic system administration tasks on Windows and Linux servers
Monitor backup systems and ensure successful completion of scheduled backups
Coordinate with vendors and service providers for issue resolution
Provide timely status updates to stakeholders during incidents
Generate and distribute daily, weekly, and monthly performance reports
Participate in shift handover meetings to ensure continuity of operations
Maintain clear and professional communication with technical and non-technical personnel

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, or related field.
1+ years network operations or NOC experience
Incident management and escalation handling
Experience coordinating with field technicians and dispatch operations
Hands-on experience with network monitoring tools and systems
Experience working in a 24/7 operational environment
Excellent analytical and problem-solving abilities
Strong attention to detail and documentation skills
Ability to work independently and as part of a team
Effective communication skills, both written and verbal
Ability to remain calm under pressure and manage multiple priorities
Strong customer service orientation
Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE)
Willing to work onsite
Willingness to work rotating shifts, including nights, weekends, and holidays

Benefits

Comp & perks

Free one meal a day
Emergency Loan and Other Financial Assistance Program
Free 24 Hours snacks and beverages
Health Insurance
Health Subsidy
Interest-Based Clubs
Life Insurance
Team Socialization Allowance
Perfect Attendance Bonus
Year-End Performance Bonus Plan(Company discretion)
And much more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

network monitoringroot cause analysissystem administrationbandwidth utilizationcapacity planningincident managementnetwork documentationperformance reportingWindows administrationLinux administration

Soft Skills

analytical skillsproblem-solvingattention to detailcommunication skillsteamworkcustomer service orientationability to work independentlycalm under pressuretime managementmulti-tasking

Certifications

CCNACCNPRuckus CertifiedAruba CertifiedMeraki CertifiedCompTIA Network+CWNAFortinet NSE