CallTek

Engineer

• Monitor network infrastructure, systems, and applications using various monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix)
• Identify, diagnose, and resolve network issues, escalating complex problems to senior engineers when necessary
• Respond to alerts and incidents in accordance with established SLAs and priority levels.
• Perform root cause analysis on recurring incidents and implement preventive measures.
• Document all incidents, actions taken, and resolutions in the ticketing system.
• Maintain network availability and performance across enterprise infrastructure
• Perform regular health checks on network devices including routers, switches, firewalls, wireless controllers and load balancers
• Monitor bandwidth utilization and capacity planning metrics
• Execute network changes during scheduled maintenance windows
• Maintain up-to-date network documentation and diagrams
• Monitor server performance, disk space, and application availability
• Perform basic system administration tasks on Windows and Linux servers
• Monitor backup systems and ensure successful completion of scheduled backups
• Coordinate with vendors and service providers for issue resolution
• Provide timely status updates to stakeholders during incidents
• Generate and distribute daily, weekly, and monthly performance reports
• Participate in shift handover meetings to ensure continuity of operations
• Maintain clear and professional communication with technical and non-technical personnel

NOC Monitoring Engineer