Ecommerce

• Team leadership — manage and mentor a team of accountants to deliver accurate, timely, high-quality work
• Full-cycle accounting oversight — review reconciliations, financial reports, and month-end close deliverables across multiple client files
• Operational excellence — ensure UpCounting's accounting processes are followed consistently and improve them where needed
• Client support & communication — help clients understand their numbers, communicate insights clearly, and ensure smooth financial operations
• System & process optimization — identify automation opportunities and contribute to scalable, efficient workflows alongside Controllers and senior leadership

Accounting Manager – eCommerce

• Own the marketing calendar across Envelopes.com, JAM Paper, and Folders.com
• Coordinate seasonal campaigns, product launches, promotional events, and merchandising priorities
• Design inexpensive experiments to validate marketing hypotheses based on customer behavior
• Help us better understand customer segments and create campaigns that genuinely resonate
• Lead execution of integrated marketing campaigns across multiple platforms
• Partner with graphic design team to develop compelling creative
• Coordinate work across merchandising, design, ecommerce, lifecycle marketing, paid media, analytics, customer service, and sales
• Use customer insights and ecommerce metrics to guide marketing decisions
• Monitor campaign performance and recommend improvements
• Embrace AI as a competitive advantage in marketing

Ecommerce Marketing Manager

• Support the day-to-day management of our Shopify storefront and all of its elements.
• Monitor sales performance and identify opportunities to improve growth.
• Help execute promotions, product launches, and merchandising strategies.
• Continuously improve the customer journey from homepage through checkout.
• Ensure products, collections, pricing, and promotions are presented accurately.
• Improve navigation, merchandising, and overall shopping experience.
• Identify customer pain points and implement practical improvements.
• Work closely with creative partners to bring campaigns and new launches to life.
• Track key ecommerce metrics including revenue, conversion, AOV, and customer retention.
• Build reports that help the team understand what's working and what isn't.
• Use customer insights to recommend improvements across the business.
• Support experimentation through testing and continuous optimization.

Founding Ecommerce Lead – New Brand

• Identifier et exécuter des améliorations dans la base de code pour permettre aux humains et aux agents d'IA de progresser rapidement et de livrer du code en toute sécurité.
• Travailler avec un groupe d'ingénieurs seniors dans un environnement de travail fluide (*low-process*), axé sur la confiance et l'autonomie.
• Orienter les décisions et obtenir des consensus de manière asynchrone grâce à une documentation et des spécifications soignées.
• Prendre en charge les fonctionnalités de bout en bout — des systèmes backend jusqu'à l'interface client des partenaires. Vous travaillerez principalement sur le backend, mais vous devrez utiliser des outils d'IA pour naviguer sur l'ensemble de la stack au besoin. Ce qui nous importe, c'est votre capacité à livrer une fonctionnalité complète, et non votre capacité à écrire du code React de calibre production de mémoire.
• Concevoir des solutions évolutives et des modèles fondamentaux qui nous permettent de lancer efficacement de nouvelles expériences partenaires.
• Travailler directement avec les gestionnaires de produits (PM) et les partenaires d'affaires pour définir et affiner notre feuille de route (*roadmap*). Votre voix et votre vision technique comptent.
• Collaborer avec une équipe diversifiée, en donnant et en recevant des commentaires constructifs pour favoriser votre développement.

Ingénieur logiciel principal – Commerce HTS

• Take full ownership of Shopify store operations and customer experience
• Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging
• Standardize shipping, split shipment, and pre-order communication across all touchpoints
• Build and document SOPs for all operational workflows
• Implement systems and automations that reduce manual work and customer confusion
• Respond to customer inquiries via Shopify inbox and social channels
• Process refunds, reships, cancellations, and order updates
• Triage and resolve support tickets based on urgency
• Identify patterns in customer feedback and recommend improvements
• Monitor order flow across Shopify, Base, and Amazon MCF
• Resolve failed orders, inventory issues, and discrepancies
• Coordinate with fulfillment teams to ensure timely delivery
• Audit the website for broken links, incorrect pricing, and outdated promotions
• Deliver weekly Shopify performance reports
• Maintain compliance across ADA, privacy policies, and tracking regulations

Operations Manager – DTC, Shopify

• Defining business needs required to achieve digital platform performance objectives (customer portal, online quoting, website), in collaboration with key stakeholders;
• Analyzing performance data, user behaviors, and customer feedback (Voice of the Customer) to identify concrete and measurable improvement opportunities;
• Identifying, prioritizing, and leading digital platform improvement initiatives based on business value and customer benefits;
• Representing the vision and strategic directions of the digital customer experience to internal teams;
• Developing, maintaining, and prioritizing the digital platforms roadmap;
• Coordinating business requirements analysis with analysts and involved business units, and sharing results and recommendations stemming from initiatives;
• Defining, monitoring, and interpreting key performance indicators (KPIs) and recommending concrete actions to improve results;
• Proposing and leading continuous optimization initiatives (user testing, A/B testing, journey improvements);
• Actively monitoring digital and market trends to identify potential evolution opportunities;
• Providing regular updates to management on the progress and performance of projects under your responsibility.

Senior Digital Experience Advisor

• Conduct deep product research to identify compelling USPs and unique mechanisms
• Write landing pages, ads, and email campaigns that convert across eCommerce platforms
• Use AI tools like Claude AI and ChatGPT to improve speed and efficiency without compromising quality
• Analyze performance data and A/B test different messaging angles
• Collaborate with design and marketing to ensure aligned visuals and copy
• Deliver polished, research-backed copy assets on time and optimized for impact

Project-Based Direct Response Copywriter – E-Commerce, AI, Research Focus

• Build and lead the team
• Build, develop, and lead the digital team (4-6 direct reports) with clear goals, trust, and empathy
• Comfortably move between strategy and execution when needed
• Collaborate closely with cross functional leaders across marketing, retail, operations and production to deliver on shared goals
• Mentor the Customer Experience (CX) Manager so that the frontline team feel as supported as the customers they serve
• Plan and manage in-house developer capacity to deliver infrastructure improvements and theme/front-end code against a clear roadmap
• Own Ecomm revenue, profit, and budget
• Work alongside Sales Planning to lead forecasting, budgeting, and performance tracking
• Identify and unlock new growth opportunities across channels, lifecycles, and platforms
• Build and maintain clear dashboards, KPIs, and a unified analytics and attribution setup, to translate data into insights that people can use to make smart decisions
• Champion the digital experience
• Identify opportunities to connect with our customers and drive first purchases, repeat frequency and loyalty, across the current and future digital ecosystem
• Lead conversion rate optimization and basket building opportunities
• Own the Ecomm tech stack and roadmap for future improvements
• Drive performance marketing and conversion
• Direct performance marketing strategy and execution across paid channels
• Optimize customer acquisition channels and efficiencies to drive scalable incremental growth
• Work alongside the Senior Director, Marketing & Brand to shape the end-to-end customer journey, balancing performance with brand experience, as you grow repeat rate and lifetime value
• Own IT, platforms sand marketplaces
• Own our ecommerce platforms, websites, and core digital infrastructure, keeping things stable, scalable and cost-effective
• In partnership with the Executive Team, lead IT on platform decisions and long-term tech roadmap
• Oversee our cyber-security needs, working with internal and external partners
• Lead our digital commerce strategy across potential platforms (marketplaces, TikTok Shop, and retail digital partners) ensuring consistent storytelling and conversion
• Support an evolving AI strategy that prioritizes human connections over shortcuts

Director, Digital and Ecommerce

• Take full ownership of Shopify store operations and customer experience
• Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging
• Standardize shipping, split shipment, and pre-order communication across all touchpoints
• Build and document SOPs for all operational workflows
• Implement systems and automations that reduce manual work and customer confusion
• Respond to customer inquiries via Shopify inbox and social channels
• Process refunds, reships, cancellations, and order updates
• Triage and resolve support tickets based on urgency
• Identify patterns in customer feedback and recommend improvements
• Ensure all communication is clear, accurate, and aligned with current messaging
• Monitor order flow across Shopify, Base, and Amazon MCF
• Resolve failed orders, inventory issues, and discrepancies
• Coordinate with fulfillment teams to ensure timely delivery
• Manage split shipments, pre-orders, and out-of-stock scenarios
• Track and resolve missing or delayed packages
• Audit the website for broken links, incorrect pricing, and outdated promotions
• Ensure consistency across product pages, landing pages, and collections
• Validate all messaging related to shipping and pre-orders
• Support promotion setup and ensure backend accuracy
• Build and maintain SOPs for recurring workflows
• Identify inefficiencies and implement automation using tools like Shopify Flow
• Optimize customer service platforms such as Gorgias
• Improve post-purchase experience and operational workflows
• Deliver weekly Shopify performance reports
• Track key metrics such as CAC, LTV, and funnel performance
• Identify trends, anomalies, and risks early
• Ensure data accuracy for decision-making
• Maintain compliance across ADA, privacy policies, and tracking regulations
• Review product pages and campaigns for compliance risks
• Ensure all required tools and disclosures are functioning properly
• Identify repetitive tasks and convert them into automated workflows
• Use AI tools to improve efficiency in customer service and operations
• Build prompt libraries and scalable systems
• Continuously reduce manual workload while maintaining accuracy

Shopify Operations Manager

• Lead discovery workshops with clients to gather complex business requirements, map current and future business processes (business process mapping), and align stakeholders.
• Translate business requirements into clear functional specifications, design roadmaps, and effectively guide the development team.
• Act as a trusted advisor to clients and primary technical point of contact to simplify complexity and remove ambiguities.
• Oversee milestone progress, manage the backlog, and drive User Acceptance Testing (UAT) phases and data compliance validation.
• Analyze performance indicators (KPIs) related to catalog health, content governance, and channel readiness to recommend long-term PXM best practices.

Senior E-commerce Product Owner, PXM Strategist

• Define and lead the PIM/PXM strategy with Akeneo, collaborating with business and technical stakeholders.
• Design and implement product information management solutions.
• Ensure product data governance and quality.
• Configure and customize Akeneo (data models, enrichment workflows).
• Monitor product data performance and continuously improve the product experience across all channels.
• Manage integrations between the PIM and internal and external systems.
• Train teams on Akeneo and PIM best practices.

Ecommerce jobs in Canada

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