Operations Manager – DTC, Shopify

Hadley Designs

Operations Manager managing Shopify store operations and enhancing customer experience at Hadley Designs. Driving efficiency in order management and support while ensuring compliance and quality standards.

Posted 6/30/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Take full ownership of Shopify store operations and customer experience
Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging
Standardize shipping, split shipment, and pre-order communication across all touchpoints
Build and document SOPs for all operational workflows
Implement systems and automations that reduce manual work and customer confusion
Respond to customer inquiries via Shopify inbox and social channels
Process refunds, reships, cancellations, and order updates
Triage and resolve support tickets based on urgency
Identify patterns in customer feedback and recommend improvements
Monitor order flow across Shopify, Base, and Amazon MCF
Resolve failed orders, inventory issues, and discrepancies
Coordinate with fulfillment teams to ensure timely delivery
Audit the website for broken links, incorrect pricing, and outdated promotions
Deliver weekly Shopify performance reports
Maintain compliance across ADA, privacy policies, and tracking regulations

Requirements

What you’ll need

2 to 5 years of experience managing Shopify store operations
Highly detail-oriented and catch inconsistencies others miss
Strong written communicator who can simplify complex information
Hands-on experience with order management, fulfillment, and customer service
Understand Shopify apps, backend systems, and troubleshooting workflows
Build systems, not just solutions
Thrive in a fast-moving, high-growth environment
Comfortable working cross-functionally while maintaining ownership

Benefits

Comp & perks

A remote-first environment that gives you flexibility and autonomy
The ability to manage your schedule with trust and accountability
Direct access to leadership and meaningful collaboration across teams
Opportunities to build systems, implement ideas, and drive real impact
Access to training, tools, and continuous learning
A decade-strong, family-founded brand with a clear mission and vision
Free access to products that are changing how children learn

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Shopify ManagementOrder ProcessingInventory ManagementTroubleshooting WorkflowsSOP DocumentationData AnalysisPerformance ReportingCustomer Feedback AnalysisShipping CoordinationConflict Resolution

Soft Skills

Detail-OrientedStrong Written CommunicationCross-Functional CollaborationProblem SolvingAdaptability