Data Analyst

• Own and operate a centralized reporting intake and delivery process, partnering with cross‑functional teams to define reporting needs
• Design, develop, and maintain automated reporting solutions that improve efficiency, accuracy, and scalability
• Build high‑quality dashboards, reports, and visualizations that clearly communicate insights and trends
• Deliver insights related to GenAI programs, translating complex data into meaningful narratives for operational and executive audiences
• Support digitalization initiatives by modernizing reporting workflows and reducing manual processes
• Collaborate with business partners to ensure reports align to decision‑making needs and business priorities
• Present findings, insights, and recommendations clearly and confidently to leadership at multiple levels
• Continuously improve reporting standards, visualization quality, and presentation effectiveness

• Maintain the KPI standards for Customer Support: document how each metric is calculated and interpreted, keep definitions current across data platforms, and flag to leadership when targets may need adjustment.
• Build and maintain dashboards in Omni Analytics (our BI platform) that serve analyst, manager, and leadership audiences; maintain the semantic layer and metric definitions so every team measures the same things the same way.
• Produce formal analyses and recommendations on volume trends, resolution efficiency, CSAT, contact rate, and cost performance; frame findings in terms of business impact, not just numbers.
• Identify anomalies and performance gaps in Support data; bring a recommended course of action to leadership rather than a flag, and track the response through to resolution.
• Consult on SQL, Snowflake, and BI standards used for Support reporting; ensure Support modeling approach, query patterns, and tooling match organizational standards.
• Lead metric alignment conversations with Data, Product, and Engineering; represent Support's analytical interests and keep shared definitions from drifting.
• Triage and scope ad hoc analysis requests from across the organization; exercise judgment on urgency, feasibility, and which questions are worth answering.

• Sit with internal stakeholders (Medicare sales, finance, operations, HR) to walk them through Omni dashboards, capture feedback, document defects and change requests, and track them to resolution.
• Make report-side changes in Omni: tile edits, formatting, labels, filters, and layout. Escalate anything that touches dbt models or schema to the Interim Head of Analytics.
• Write SQL to spot-check numbers, audit data quality, and answer one-off questions from the business.
• Maintain and update the entity-relationship documentation for the Mart layer as the schema evolves.
• Reconcile reported numbers against source systems (Sabal, Atlantis, Paylocity, Sonar, Retreaver) when discrepancies are flagged.
• Own a clean, organized backlog of business requests and known issues so nothing falls through the cracks.

Junior Data Analyst

• Leads IT and Data Risk Targeted Risk Assessments, Continuous Monitoring, and Testing as identified across all aspects of Information Technology and Data
• Performs core risk assessments, including the enterprise risk assessment, payment network attestations, and the cyber security risk assessment
• Performs gap assessments to evaluate the design and effectiveness of technology and data controls aligned to regulatory and industry requirements
• Reviews and validates risk analysis work completed by junior team members
• Creates and revises IT and Data Risk Management methodology, including procedures
• Monitors trends and regulatory changes in IT and Data and advises leadership on technology and data initiatives that support these trends
• Reviews IT and Data policies and standards to ensure they align with regulations and industry best practices
• Monitors, tracks, validates, and reports mitigation and resolution of IT and Data risk issues
• Develops and produces reporting to effectively communicate key risks, findings, and recommendations for improvement
• Supports exam readiness for regulatory and audit examinations including providing risk insights, collecting evidence, and preparing verbal and written materials
• Forms and maintains effective partnerships with key stakeholders within strategic business groups and technology

Risk Data Analyst

• Directs the strategic design, management, and implementation of an enterprise-wide business analytics programs to drive customer solutions, service innovation and profitability
• Leads development and execution of complex analytical solutions to meet business requirements
• Leading the research, development and adoption of new and emerging analytics technologies; identifying technology-based business opportunities
• Implementing mechanisms for ensuring that information provided is accurate, meaningful, has integrity, manages risk and meets the needs of the senior leadership
• Directing, motivating, developing and managing the performance of the management team and key staff

Senior Business Analytics Manager – Enterprise Change & Portfolio Management

• Provides support to the business and other internal IT organizations regarding data definition standards, architectures, and policies.
• Provides support to business users for mining and interpretation of warehoused and operational data.
• Plans and performs activities regarding designed data models for systems development.
• Resolves metadata and data sourcing problems.
• Maintains metadata and data dictionaries.
• Manages data definitions and data traceability within data repository to improve documentation and coordination.

Data Analyst – Data and Automation, Enterprise Data Regulatory – Jira, Confluence, SQL, EDW

• Responsible for end-to-end design and maintenance of BI tool data sets, data models, reports, dashboards and visualizations in support of all department functions
• Designs, develops and optimizes data models for the business unit and other departments
• Routinely meets with various stakeholders to understand their data needs
• Enhances business insights and decision making with robust, intuitive data visualizations
• Leverages transactional data from enterprise resource planning (ERP) applications
• Coordinates incremental creation and structure of QVD files from disparate data sources
• Identifies impactful layout and presentation of key performance metrics
• Partners with the IT team to develop security standards for BI applications
• Proactively seeks out opportunities to increase business knowledge and create visibility within the organization
• Generates new ideas to streamline processes
• Establishes and implements best practices for data modeling & visualization

BI Data Analyst

• Ensures all locations are properly managing inventory to maximize profits and customer service
• Consults company representatives on proper business practices in inventory management
• Works with cross-functional teams to develop new programs for increasing operational efficiencies
• Enforces inventory policies and procedures in communication with field leadership
• Ensures compliance of audit policies of Obsolescence Program
• Finds new insights and trends to identify and solve supply chain problems
• Creates automatic dashboards using tools
• Builds simulation models to forecast outcomes of changes
• Delivers reports and critical inventory trainings

Inventory Data Analyst

• Support customer segmentation and book-of-business management for sales and CS teams
• Partner with strategic partners and sales teams to align customer data, track sales/CS performance, and optimize partner engagement
• Manage and maintain CRM data integrity, assisting with development and optimization as needed
• Generate reports for QBRs, including sales funnels, Clarus portal KPIs, forecasting, and performance analytics
• Track and analyze rep activity, sales pipeline metrics, and partner team performance
• Provide insights on CRM utilization and automation opportunities for improved efficiency
• Collaborate with leadership to identify gaps in sales enablement and customer success processes
• Support strategic decision-making through data analysis and performance tracking

Sales Data Analyst

• Illuminate program supply chains using proprietary information and government program office furnished information
• Produce supply chain risk mitigation decision-support products on recurring cadence across assigned programs
• Conduct alternate sourcing pathway analysis for at-risk parts, materials, and suppliers
• Develop mitigation action plans with timelines, owners, and measurable closure criteria
• Execute data quality validation workflows on supply chain datasets, flagging anomalies and gaps
• Develop and maintain data quality scorecards with confidence ratings and remediation recommendations
• Support Course of Action (COA) development for mitigation scenarios, including cost-benefit and timeline analysis
• Track and document mitigation action closure across assigned programs, maintaining status logs
• Prepare materials for control tower sessions and executive readouts
• Coordinate with Government POCs on data clarification, supplier qualification, and sourcing data
• Contribute to recurring reports, quarterly summaries, and annual assessment products
• Support data onboarding and enrichment workflows for new programs and data sources
• Maintain standard operating procedures and support new analyst onboarding

Data Analyst, Supply Chain Risk – Mitigation Operations

• Execute supply chain vulnerability assessments for assigned programs and weapons systems
• Conduct adversary supply chain mapping to identify foreign ownership, control, and influence (FOCI) indicators
• Produce threat assessment products documenting identified vulnerabilities, severity ratings, and exploitation pathways
• Develop and execute scenario-based stress assessments for supply chain disruption events
• Model supplier capacity loss scenarios and estimate impact on program timelines and readiness
• Conduct deep-dive research on long-lead components, sole-source parts, and critical materials
• Identify obsolescence risks, diminishing manufacturing sources, and counterfeit indicators
• Analyze geopolitical exposure for supply chain entities across assigned programs
• Maintain the vulnerability pipeline with prioritization, status tracking, and handoff to mitigation team
• Contribute to recurring reports, control tower briefing materials, and annual vulnerability summaries
• Document research methodology, maintain source attribution records, and evidence packages
• Support transition documentation and knowledge transfer activities

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