Customer Support

• Define the product: alongside engineering and business teams, define the detailed roadmap and product specifications for all relevant solutions we will implement to support our customers and the business.
• Product discovery: work closely with customers, operations, data and other Product Managers to identify pain points and opportunities, validating ideas through research, experiments, and rapid iterations to ensure we build what truly matters.
• Prioritisation and planning: prioritise and plan the product development efforts with the development teams and your stakeholders.
• Product delivery: collaborate with a cross-functional agile team to deliver on your plans, organising and taking part in the day-to-day work, and making sure that everyone is working towards the same goals.
• Stakeholder management: your primary stakeholders will be the Customer Care team, but you will work with many other Prima departments, both locally and in the global organisation.

Senior Product Manager – Customer Support

• Deliver outstanding customer support via phone calls, emails and chats;
• Handle guest inquiries regarding check-ins/check-outs, accommodation services, amenities, and location-related information;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Customer Support Consultant, Fluent Italian, English

• Scegli i tuoi incarichi – seleziona missioni in linea con i tuoi interessi e il tuo profilo.
• Visita boutique di lusso o valuta online – interagisci con gli addetti vendita in negozio o comodamente da casa.
• Osserva con attenzione – valuta l’atmosfera, la qualità del servizio e l’esperienza complessiva.
• Fornisci un feedback onesto – usa la nostra piattaforma per condividere le tue osservazioni attraverso i questionari.

Valutatore Customer Experience

• - Scegli i tuoi incarichi – seleziona missioni in linea con i tuoi interessi e il tuo profilo.
• - Visita boutique di lusso o valuta online – interagisci con gli addetti vendita in negozio o comodamente da casa.
• - Osserva con attenzione – valuta l’atmosfera, la qualità del servizio e l’esperienza complessiva.
• - Fornisci un feedback onesto – usa la nostra piattaforma per condividere le tue osservazioni attraverso i questionari.

• Trasforma la tua passione per il lusso in un'opportunità di carriera.
• Come valutatore di marchi di lusso, valuterai l’esperienza del cliente.
• Scegli i tuoi incarichi e seleziona missioni che ti interessano.
• Visita boutique di lusso o valuta online.
• Osserva con attenzione e fornisci un feedback onesto per aiutare i brand.

• La risorsa è inserita nel team ICT con l’obiettivo di rafforzare il presidio operativo del supporto utente con focus applicativo
• Gestione e controllo degli asset IT aziendali
• Troubleshooting su applicazioni business e piattaforme digitali
• Supporto alla definizione della strategia ICT in ambito applicativo e di gestione degli asset
• Partecipazione ed esecuzione di progetti IT applicativi

IT Application, Support Specialist

• Gestirai la chat aziendale con i corrieri
• Gestirai la formazione dei corrieri attraverso un portale dedicato
• Gestirai l'inserimento (onboarding) dei nuovi corrieri
• Gestirai la ri-formazione (retraining) dei corrieri
• Gestirai gli interventi e le sotto-attività assegnate ai corrieri
• Analizzerai i dati sulle performance giornaliere dei corrieri attraverso vari report
• Garantirai il corretto rispetto delle procedure per la consegna delle spedizioni da parte dei corrieri
• Trasmetterai alcune informazioni ai nostri depositi
• Collaborerai al miglioramento della qualità dei corrieri nelle loro attività quotidiane
• Collaborerai con i responsabili di deposito e con altri team aziendali

Courier Support Specialist

• The job holder supports the NPWT business in Italy as a permanent member of the front-line customer service team by providing excellent customer service.
• Through unrestricted customer orientation, the job holder offers the ultimate customer experience with every contact.
• The target is 99.5% order accuracy, at least 95% call quality and a 100% rate of processing and resolution of complaints.
• The most important contacts are the customers externally and internally, including the sales, marketing, finance, all participants in the supply chain and the field service.
• The Customer Service Representative Italy – are reporting into the NPWT CS Manager EMEA, Medical Surgical Business.
• Professional support of our customers from the healthcare industry by phone, email and via an Online Ordering Portal (future state).
• Punctual and accurate processing of orders and inquiries, considering customer requirements and internal delivery deadlines (Cut-offs for therapy units and disposable sales).
• Tracking and control of delivery dates as well as clarification of outstanding deliveries.
• Efficient and effective recording, escalation and resolution of complaints.
• Close cooperation with operations, logistics, sales & finance with the aim of providing maximum customer service as a team; but also, to relieve the sales department of administrative activities.
• Ensuring comprehensive customer information about the product portfolio, promotional activities and the corresponding service offering.
• Customer orientation both within the department and the organization, as well as outside.
• Continuous improvement attitude when it comes to process improvement within the daily work & processes as well as cross function processing.
• Taking up internal Super User or Specialist tasks once ready.

Customer Service Representative

• gestione degli ordini dei clienti in arrivo
• preparazione delle conferme d'ordine
• risposta alle varie richieste dei clienti dal momento dell'ordine fino all’evasione
• supporto alle attività dei commerciali e degli agenti esterni
• inserimento ordini in gestionale (SAP HANA)
• creazione anagrafica cliente e sviluppo dell'ordine fino alla sua evasione
• interfaccia costante con la logistica
• gestione di eventuali reclami e della contrattualistica con clienti e fornitori
• risoluzione problematiche relative agli ordini di vendita

Customer Service

• Gestirai richieste di assistenza di primo livello relative alla fatturazione elettronica;
• Fornirai supporto operativo su attività semplici, come la verifica e il caricamento dei file;
• Utilizzerai strumenti di ticketing per la presa in carico e il monitoraggio delle richieste;
• Eseguirai l’escalation delle problematiche più complesse ai livelli di supporto superiori;
• Collaborerai con il team per assicurare qualità e continuità del servizio.

Operatore Assistenza Clienti

• Seguirai i clienti a 360°, supportandoli dalla prima richiesta alla risoluzione finale su tematiche legate a ordini, spedizioni, informazioni sui prodotti e loro utilizzo.
• Modererai e interagirai attivamente nella nostra community Facebook italiana.
• Risponderai a domande e commenti sotto le nostre inserzioni pubblicitarie su Facebook e Instagram.
• Monitorerai tendenze e argomenti rilevanti tra i nostri clienti.
• Farai da ponte tra i consumatori italiani e il team interno.

Freelancer Assistenza Clienti – Settore Nutrizione/Salute

• Take over the Ownership of a Portfolio of Customer Relationships and the management of all contacts relating to their operational activity, including the co-ordination of customer facing operational and service review meetings and dealing with customer contacts in varying roles at all levels
• Be responsible for Order Process Management together with the Europe CS Hub (Management of order expectations, customer order status and performance reports)
• Communicate all customers’ requirements throughout Idemia departments, dealing with colleagues at all levels in varying roles to deliver customer requests and chase progress
• Use various internal systems to process customer actions (change requests / artwork requests / complaints & NCR’s)
• Ensure that all order entry, invoice dispatch specifications and commissions’ data is entered and processed in an accurate and timely fashion
• Work hand in hand with the Key Account Manager in charge of the customer, the technical teams for change requests and the Service Center (production)
• Lead communication with manufacturing sites, escalate issues to Business director, monitor all orders

Customer Service – Fixed Term Contract

• Act as a key point of contact for the Sales team
• Develop sales support operations for internal teams, partners, and vendors
• Keep the CRM up to date and follow up on accounts
• Assist the Sales team in the preparation of quotations, orders, and shipments
• Maintain high level communication with Sales team and partners

Sales Support Specialist

• Act as a key point of contact for the Sales team, developing sales support operations for all internal company teams, partners, and vendor organizations
• Work with the Sales team to keep the CRM up to date and actively follow up on accounts
• Assist the Sales team in the preparation of quotations, orders, shipments, etc.
• Maintain a high level of communication with the Sales team and our partners, actively contributing to their growth

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Senior Product Manager – Customer Support

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Customer Service Representative

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Operatore Assistenza Clienti

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Customer Service – Fixed Term Contract

Sales Support Specialist

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