Customer Support

• Own Customer Care in Italy: lead the existing Customer Care team, overseeing day-to-day operations, team management, hiring, and initiatives to drive customer satisfaction and retention.
• Lead Lexroom's Customer Success expansion into new geographies: set up local teams, design and roll out new initiatives, and ensure playbook delivery as Lexroom enters new markets - working in close coordination with the teams already leading international expansion.
• Act as a key point of reference for Customer Care both locally and internationally, ensuring consistency of standards, processes, and customer experience across markets.

Customer Care Manager – Global

• Presidio operativo delle applicazioni assegnate
• Gestione di ticket Incident, Service Request e Problem
• Supporto applicativo di primo e secondo livello agli utenti di business
• Analisi e risoluzione delle anomalie applicative
• Monitoraggio dei processi applicativi e delle elaborazioni batch
• Verifica della corretta esecuzione dei flussi operativi
• Analisi di log applicativi e diagnostica tecnica
• Gestione delle escalation verso team infrastrutturali, sistemistici e di sviluppo
• Esecuzione di verifiche e analisi dati tramite query SQL
• Supporto alle attività di rilascio applicativo e post-go live
• Redazione e aggiornamento della documentazione operativa
• Produzione di reportistica e monitoraggio del rispetto degli SLA

Application Support Specialist

• Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations.
• Communicating with customers and colleagues across different countries.
• Processing and managing customer orders.
• Providing updates on order status, shipments, and deliveries.
• Working closely with Supply Chain, Logistics, Production, and Sales teams.
• Supporting quotation requests and customer enquiries.
• Maintaining accurate customer records and documentation.

Customer Service Representative, German

• Direct Support as a first contact for any Customer request
• Handling of quotes and customer inquiries via phone and email
• Supporting Sales force in any administrative tasks and daily business activities
• Creation of compliant and complete tender documents
• Support to Italian Manager in Operations and Tender Documents
• Scours tender portals and procurement websites daily to identify relevant business opportunities
• Contribution to continuous improvement and process optimization

Sales Support Specialist

• Deliver outstanding, empathetic support to users
• Handle user requests primarily via email and ticketing systems
• Apply standard operating procedures (SOPs) rigorously
• Manage basic direct messages (DMs) and social media interactions
• Work closely within your team under guidance of a Team Lead
• Engage in comprehensive onboarding and training program

Junior Customer Care Representative

• Schedule service jobs
• Invoicing FS and ES Jobs for EMEA
• Prepare training courses
• Perform pre-job discussion
• Coordinate health & safety plant requirements
• Update Job Tracking System, Service Database & Record Systems
• Coordinate rentals and instrument shipment
• Preparation of new service invoices (Oracle FS Dispatcher)
• Quote preparation for EU Sales Team
• Update contact data
• Issue opportunities and cases for quotes in salesforce
• Preview purchase orders
• Get from customer missing documents & information
• Coordinate vendor registration
• Coordination and collection of FS job forecast and invoices
• Follow up on invoices for collection (Oracle Collections & Receivables)
• Provide manuals & marketing material to customers as required
• Coordinate document submission for bids and tenders
• Legal e-mail management, Invoices, coordination with 5 Lex consultant.

Senior Office Administrator, Customer Service

• Rappresentare il punto di contatto del cliente per richieste di assistenza, problematiche e servizi post-vendita;
• Effettuare visite periodiche presso i clienti per intercettare bisogni relativi a service, upgrades e ricambi;
• Supportare il Sales Department e l’After Sales nella redazione e gestione di accordi e offerte (service, manutenzioni, ricambi, upgrade), fino alla completa erogazione del servizio;
• Supervisionare e coordinare le attività del team Service (manutenzioni, riparazioni, installazioni e upgrade);
• Assicurare una corretta allocazione delle risorse tecniche, pianificando trasferte e individuando il tecnico più idoneo in funzione dell’intervento;
• Coordinare le attività di assistenza da remoto;
• Validare consuntivi di intervento e gestire la presentazione al cliente;
• Monitorare reclami e problematiche tecniche, in particolare in ambito garanzia post-vendita.

Customer Service Manager

• Define the product: alongside engineering and business teams, define the detailed roadmap and product specifications for all relevant solutions we will implement to support our customers and the business.
• Product discovery: work closely with customers, operations, data and other Product Managers to identify pain points and opportunities, validating ideas through research, experiments, and rapid iterations to ensure we build what truly matters.
• Prioritisation and planning: prioritise and plan the product development efforts with the development teams and your stakeholders.
• Product delivery: collaborate with a cross-functional agile team to deliver on your plans, organising and taking part in the day-to-day work, and making sure that everyone is working towards the same goals.
• Stakeholder management: your primary stakeholders will be the Customer Care team, but you will work with many other Prima departments, both locally and in the global organisation.

Senior Product Manager – Customer Support

• Deliver outstanding customer support via phone calls, emails and chats;
• Handle guest inquiries regarding check-ins/check-outs, accommodation services, amenities, and location-related information;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Customer Support Consultant, Fluent Italian, English

• Scegli i tuoi incarichi – seleziona missioni in linea con i tuoi interessi e il tuo profilo.
• Visita boutique di lusso o valuta online – interagisci con gli addetti vendita in negozio o comodamente da casa.
• Osserva con attenzione – valuta l’atmosfera, la qualità del servizio e l’esperienza complessiva.
• Fornisci un feedback onesto – usa la nostra piattaforma per condividere le tue osservazioni attraverso i questionari.

Valutatore Customer Experience

• - Scegli i tuoi incarichi – seleziona missioni in linea con i tuoi interessi e il tuo profilo.
• - Visita boutique di lusso o valuta online – interagisci con gli addetti vendita in negozio o comodamente da casa.
• - Osserva con attenzione – valuta l’atmosfera, la qualità del servizio e l’esperienza complessiva.
• - Fornisci un feedback onesto – usa la nostra piattaforma per condividere le tue osservazioni attraverso i questionari.

• Trasforma la tua passione per il lusso in un'opportunità di carriera.
• Come valutatore di marchi di lusso, valuterai l’esperienza del cliente.
• Scegli i tuoi incarichi e seleziona missioni che ti interessano.
• Visita boutique di lusso o valuta online.
• Osserva con attenzione e fornisci un feedback onesto per aiutare i brand.

• La risorsa è inserita nel team ICT con l’obiettivo di rafforzare il presidio operativo del supporto utente con focus applicativo
• Gestione e controllo degli asset IT aziendali
• Troubleshooting su applicazioni business e piattaforme digitali
• Supporto alla definizione della strategia ICT in ambito applicativo e di gestione degli asset
• Partecipazione ed esecuzione di progetti IT applicativi

Customer Support jobs in Italy

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Customer Care Manager – Global

Application Support Specialist

Customer Service Representative, German

Sales Support Specialist

Junior Customer Care Representative

Senior Office Administrator, Customer Service

Customer Service Manager

Senior Product Manager – Customer Support

Customer Support Consultant, Fluent Italian, English

Valutatore Customer Experience

Valutatore Customer Experience

Valutatore Customer Experience

Valutatore Customer Experience

Valutatore Customer Experience

Valutatore Customer Experience

Valutatore Customer Experience

Valutatore Customer Experience

Valutatore Customer Experience

IT Application, Support Specialist