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Customer Service Representative, German
Quaker HoughtonCustomer Service Representative at Quaker Houghton providing customer support and managing orders. Collaborating with various teams in a hybrid work environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in English and German, with a focus on delivering exceptional customer service and maintaining accurate customer records. Capable of collaborating with cross-functional teams while managing tasks independently and adapting to changing environments.
Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsMicrosoft Office ProficiencyOrganizational SkillsERP System Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsPositive AttitudeProactive MindsetAttention to DetailSolution-Focused
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft Excel
Industry Keywords
Supply ChainLogisticsCustomer OrdersQuotation RequestsCustomer Enquiries
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations.
- Communicating with customers and colleagues across different countries.
- Processing and managing customer orders.
- Providing updates on order status, shipments, and deliveries.
- Working closely with Supply Chain, Logistics, Production, and Sales teams.
- Supporting quotation requests and customer enquiries.
- Maintaining accurate customer records and documentation.
Requirements
What you’ll need- Previous customer service, supply chain, or logistics experience is helpful but not essential.
- Comfortable using Microsoft Office applications such as Outlook, Word, and Excel.
- Experience with ERP systems is an advantage but not required – we will provide training.
- Strong communication skills in English and German (written and spoken) are essential.
- A genuine passion for delivering excellent customer service.
- Strong communication and interpersonal skills.
- A positive, proactive attitude and willingness to learn.
- Good organizational skills and attention to detail.
- Ability to collaborate effectively with others while also managing tasks independently.
- Adaptability and a solution-focused mindset.
- A commitment to safety, quality, and doing the right thing.
Benefits
Comp & perks- Immediate start date
- A fixed-term contract for 6 months , with potential to extend.
- Flexible working arrangements, including remote working, with a preference for candidates located within reasonable proximity to one of our offices.
- An international, collaborative and dynamic work environment
- QH University that offers continuous training tools for all seniority levels.
- Wellbeing, Colleague Resource Groups & other attractive DEI programs.
- Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice.
- Joining a team where supporting each other is part of the culture, in a company where customer success is our own.