Customer Support

• Provide professional customer support via phone, email, and ticketing systems.
• Log, investigate, troubleshoot, and resolve customer issues.
• Manage support cases through to resolution, escalating only when required.
• Document all customer interactions accurately within Salesforce and other support systems.
• Collaborate with Tier 3 engineers and internal teams to resolve complex issues.
• Maintain high levels of customer satisfaction through timely and effective support.
• Contribute to knowledge sharing and continuous improvement initiatives.
• Meet agreed service levels and support performance targets.

Customer Support Specialist

• Support Customers: Provide exceptional customer service through various communication channels, including telephone, online chat, and email.
• Troubleshoot Issues: Analyse customer issues and troubleshoot effectively before escalating to the second line of support.
• Collaborate with Teams: Work closely with the product and engineering teams to relay customer feedback and ensure continuous improvement.
• Case Management: Efficiently handle customer cases and forward them to the full-time team if necessary to ensure timely resolution.

Customer Experience Specialist, Part Time

• Provide first-line support via phone, email, and digital channels to customers across different markets.
• Investigate platform-related issues and guide customers through solutions clearly and efficiently.
• Ensure accurate case documentation and follow-up in CRM/support systems.
• Escalate complex issues appropriately while maintaining ownership of customer communication.
• Contribute to maintaining high customer satisfaction and service level targets (SLAs).
• Identify recurring issues and proactively share feedback internally to improve product and processes.
• Support onboarding and basic product guidance for new customers where relevant.

Customer Service Representative

• Support content and asset approval processes in PromoMats (Veeva)
• Support broader Customer Experience projects across user experience, HCP experience, service operations and digital marketing
• Conduct analyses of patients, healthcare professionals and competitors
• Support reporting, data analysis and insight generation
• Support the team with administrative and ad hoc tasks

Student Assistant – Customer Experience Operations, Insights

• Supporting Customer Experience projects across user experience, HCP experience, service operations and digital marketing
• Contributing to user research, customer insights and digital initiatives
• Coordinating stakeholder input and helping drive activities across teams and markets
• Assisting with PowerPoint preparation, project coordination and stakeholder input
• Supporting the team with administrative and ad hoc tasks

Student Assistant – Customer Experience Projects & Innovation

• Manage end-to-end Order-to-Cash (O2C) processes for domestic and export customer orders
• Receive, process, and monitor customer orders, ensuring accuracy, completeness, and timely execution
• Act as a key point of contact for customers, handling inquiries, order updates, and issue resolution
• Coordinate and manage customer complaints, ensuring timely investigation and resolution in collaboration with internal stakeholders
• Proactively follow up on order fulfillment status, identifying and resolving potential delays
• Collaborate cross-functionally with Sales, Supply Chain, Logistics, Planning, and Finance teams to ensure seamless operations
• Build and maintain strong relationships with assigned customers and internal sales teams
• Apply product, process, and customer knowledge to provide tailored support and solutions
• Identify process improvement opportunities and contribute to continuous improvement initiatives and best practice sharing
• Ensure compliance with internal policies, export regulations, and customer-specific requirements

• Lead the Danish Customer Care business, including full budget responsibility for service, spare parts, accessories, and consumables
• Drive business growth, profitability, and customer satisfaction across Laundry and Food Service
• Develop and expand the Customer Care offering
• Manage service contracts and build relationships with key customers
• Lead and develop a team of 11 in-house technicians
• Manage a network of approximately 20 external service partners
• Ensure high-quality execution and customer satisfaction across all service deliveries
• Oversee and optimize key systems, including EPA service platform and Salesforce
• Handle technical communication with factories
• Analyze business performance and report on results and KPIs
• Drive digital and service innovation

Customer Care Manager

• Provide technical support to customers and partners via phone and email• Provide basic training to customers and colleagues• Ensure SLA compliance• Respond to and resolve customer requests across multiple channels• Stay ahead of the workload through a proactive approach• Contribute to building a strong, service-oriented team culture where knowledge sharing is central

Customer Support jobs in Denmark

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Customer Support Specialist

Customer Experience Specialist, Part Time

Customer Service Representative

Student Assistant – Customer Experience Operations, Insights

Student Assistant – Customer Experience Projects & Innovation

Customer Service Representative

Customer Care Manager

Support Agent, Danish Speaking