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Customer Care Manager
Electrolux Professional GroupCustomer Care Manager with responsibility for service growth in Professional Laundry and Food Service, overseeing operations and leading a team in Denmark.
About the role
Key responsibilities & impact- Lead the Danish Customer Care business, including full budget responsibility for service, spare parts, accessories, and consumables
- Drive business growth, profitability, and customer satisfaction across Laundry and Food Service
- Develop and expand the Customer Care offering
- Manage service contracts and build relationships with key customers
- Lead and develop a team of 11 in-house technicians
- Manage a network of approximately 20 external service partners
- Ensure high-quality execution and customer satisfaction across all service deliveries
- Oversee and optimize key systems, including EPA service platform and Salesforce
- Handle technical communication with factories
- Analyze business performance and report on results and KPIs
- Drive digital and service innovation
Requirements
What you’ll need- Strong communication skills
- Proven ability to manage field technicians as well as external partners
- Solid commercial mindset with effective prioritization
- Confidence working with systems and processes
- Experience with tools such as Salesforce or similar CRM systems
- Capacity to handle a broad scope of responsibilities
- Ability to communicate clearly and confidently
- Fluency in both Danish and English, written and spoken
- Experience from the food industry or with technical service solutions is considered an advantage
- Customer-oriented with a driven leadership style.
Benefits
Comp & perks- An exciting leadership role with many challenges in a modern and development-oriented company, where an informal tone and mutual respect are a natural part of daily work life.
- Competitive salary with bonus, company car or car allowance, pension scheme, and more.
- Part of management team.
ATS Keywords
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Soft Skills
strong communication skillsability to manage field techniciansability to manage external partnerssolid commercial mindseteffective prioritizationcapacity to handle broad scope of responsibilitiesability to communicate clearlyconfidence working with systems and processescustomer-orienteddriven leadership style