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About the role
Key responsibilities & impact- Provide technical support to customers and partners via phone and email
- Provide basic training to customers and colleagues
- Ensure SLA compliance
- Respond to and resolve customer requests across multiple channels
- Stay ahead of the workload through a proactive approach
- Contribute to building a strong, service-oriented team culture where knowledge sharing is central
Requirements
What you’ll need- Customer service experience
- Fluency in Danish and English is mandatory
- Fluency in Swedish (bonus)
- Experience working in logistics/SaaS company (bonus)
- An interest in IT (bonus)
- Knowledge of other languages (bonus)
- Extensive communication and interpersonal skills
- Positive and team-oriented attitude
- Structured, organized and independent
- An ambitious and commercially driven person with a strong interest in customer service
- Experience and interest in understanding customers, partners, and software product features
- Strong tolerance for and ability to focus and execute in a changing environment
- Good ability to work under pressure with high energy and resilience
- Please ensure you upload your CV in English
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer service experienceextensive communication skillsinterpersonal skillspositive attitudeteam-orientedstructuredorganizedindependentambitiousresilience