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Xero

Customer Experience Specialist, Part Time

Xero

Customer Experience Specialist providing support for customer queries through various communication channels. Assisting with platform usage and troubleshooting customer issues.

Posted 7/13/2026part-timeKopenhagen • 🇩🇰 DenmarkMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer communication skills across multiple channels, effectively analyzing and troubleshooting issues while collaborating with product and engineering teams to enhance customer experience.

Highest-signal resume keywords
Customer CommunicationIssue AnalysisTeam CollaborationTroubleshootingCase Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Issue AnalysisTroubleshootingCase ManagementPlatform Assistance
Soft Skills
Customer ServiceCollaborationProactive Problem Solving
Industry Keywords
Customer FeedbackCommunication ChannelsTechnical Support

About the role

Key responsibilities & impact
  • Support Customers: Provide exceptional customer service through various communication channels, including telephone, online chat, and email.
  • Troubleshoot Issues: Analyse customer issues and troubleshoot effectively before escalating to the second line of support.
  • Collaborate with Teams: Work closely with the product and engineering teams to relay customer feedback and ensure continuous improvement.
  • Case Management: Efficiently handle customer cases and forward them to the full-time team if necessary to ensure timely resolution.

Requirements

What you’ll need
  • Customer Communication: Engage with customers via telephone, online chat, and email, ensuring timely and effective responses.
  • Platform Assistance: Assist customers in using our platform, offering best practices for scheduling and administration.
  • Issue Analysis: Analyse and troubleshoot issues before escalating to our second line of technical support.
  • Team Collaboration: Serve as a vital link between customers and our product/engineering team, ensuring customer feedback is effectively communicated.
  • Finding Solutions: Proactively identify and implement the best solutions for our customers and the team.

Benefits

Comp & perks
  • Flexible work arrangements
  • Professional development