Customer Support

• Deliver outstanding customer support via phone calls, chats, and emails;
• Address customer inquiries;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Support internal teams to resolve operational challenges.

Customer Support Consultant, fluent English, Spanish

• Serve as the primary voice of the company, managing a high volume of inbound calls.
• Provide friendly, professional, and solution-oriented guidance on products, pricing, and website navigation.
• Manage the full order lifecycle, including creating orders, tracking shipments, and processing returns or warranties.
• Drive timely resolution for all assigned cases within our ticketing system.
• Hold yourself accountable to meeting and exceeding key performance indicators (KPIs) while providing an excellent customer experience.
• Maintain a high level of reliability and dependability in a fully remote environment.
• Adapt quickly to new processes, tools, and shifting priorities as our small team scales.
• Actively participate in continuous improvement by suggesting updates to FAQs and workflows to reduce customer effort.
• Demonstrate a "creative learner" mindset by staying current on rapid product updates and company guidelines.
• Take on new tasks and responsibilities as the company scales and customer needs evolve.

Seasonal Customer Service Representative, English & Spanish Speaking

• Liderar, acompañar y desarrollar a los TLs de la operación, alineando objetivos individuales y grupales con las métricas del área, y promoviendo planes de carrera.
• Planificar la dotación de los equipos acorde a la eficiencia y el nivel de servicio pactados, gestionando eventualidades y contingencias que generan picos de demanda, bajas de oferta de atención o necesidad de escalamiento.
• Gestionar el esquema de incentivos de los asesores optimizando performance dentro de un presupuesto definido.
• Coordinar y liderar los rituales de reporting de las principales métricas operativas a los stakeholders.
• Desarrollar, junto al equipo de mejora continua, el set de datos en Metabase, HubSpot, Intercom y demás herramientas para tomar decisiones, presentar reportes y dimensionar impactos de los planes de acción.
• Garantizar el nivel de servicio definido con stakeholders (tiempos de espera, tasa de abandono, tiempos de primera respuesta y resolución).
• Supervisar la performance del bot de IA (nivel 0): tasa de resolución, derivación a asesores humanos, calidad de las respuestas y satisfacción del cliente.
• Supervisar la performance de los agentes: productividad, tiempo online, calidad de gestión y satisfacción del cliente, asegurando consistencia entre asesores y TLs.
• Optimizar y mantener los flujos de asignación de demanda, y diseñar los procesos de atención según motivo de consulta.
• Participar en la definición y actualización de contenidos del centro de ayuda junto a Producto e IT, promoviendo capacidades autogestivas.
• Participar activamente en las mesas de voz del cliente, impulsando iniciativas para reducir contactabilidad y mejorar la experiencia.
• Diseñar, coordinar y mantener dinámicas de identificación, priorización y seguimiento de bugs e incidencias levantados por los equipos de soporte.

Customer Support Supervisor

• Take ownership of providing top-of-the-line customer support to a highly demanding and international customer base.
• Actively manage and resolve daily issues related to systems, websites, hardware, procedures, campaigns, and products, escalating when necessary.
• Build strong relationships with customers and internal stakeholders by embracing and promoting the BetWarrior culture and team spirit.
• Collaborate closely and proactively with operational teams such as Fraud & Risk, Responsible Gaming, Payment Services, Marketing, and CRM to stay aligned with product offerings and policies.
• Contribute to the continuous improvement of Customer Care operations, policies, procedures, and workflows.
• Support the Customer Care Manager with operational tasks, projects, and initiatives related to customer support and responsible gaming.
• Take ownership of consistently meeting and maintaining quality and productivity KPIs.
• Develop and maintain a deep understanding of campaigns, promotions, and the full product portfolio, including Casino, Live Casino, and Sportsbook.
• Balance hands-on operational work with a mindset oriented toward strategic improvement and scalability.

Customer Care Executive

• Responding to customer inquiries and resolving issues via email and live chat
• Utilising internal tools to address and take ownership of customer concerns
• Collaborating with other departments to escalate and resolve complex queries
• Working closely with our diverse international team

Customer Support Representative

• Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
• Work alongside the brightest minds in the biopharmaceutical industry taking down walls and removing barriers to speed our customers’ delivery of important therapies to patients.
• Collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals.

Clinical Support Specialist

• Deliver outstanding customer support via phone calls, chats, and emails
• Diagnose and resolve technical and customer-related issues efficiently
• Provide direct customer support via phone, email, and live chat channels
• Manage the full lifecycle of escalated support tickets, from initial assessment through resolution and follow-up
• Document issues, troubleshooting steps, and resolutions accurately in the ticketing system
• Collaborate with internal teams to ensure timely escalation and resolution of complex issues

Customer Support jobs in Argentina

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