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Customer Care Executive
BetWarriorCustomer Care Executive ensuring high-quality service and issue resolution for BetWarrior's international customers. Collaborating with various operational teams for improving customer experience.
About the role
Key responsibilities & impact- Take ownership of providing top-of-the-line customer support to a highly demanding and international customer base.
- Actively manage and resolve daily issues related to systems, websites, hardware, procedures, campaigns, and products, escalating when necessary.
- Build strong relationships with customers and internal stakeholders by embracing and promoting the BetWarrior culture and team spirit.
- Collaborate closely and proactively with operational teams such as Fraud & Risk, Responsible Gaming, Payment Services, Marketing, and CRM to stay aligned with product offerings and policies.
- Contribute to the continuous improvement of Customer Care operations, policies, procedures, and workflows.
- Support the Customer Care Manager with operational tasks, projects, and initiatives related to customer support and responsible gaming.
- Take ownership of consistently meeting and maintaining quality and productivity KPIs.
- Develop and maintain a deep understanding of campaigns, promotions, and the full product portfolio, including Casino, Live Casino, and Sportsbook.
- Balance hands-on operational work with a mindset oriented toward strategic improvement and scalability.
Requirements
What you’ll need- Minimum 2–3 years of experience in Customer Care operations within an international online environment.
- Strong passion for customer service, with a proactive, can-do attitude focused on continuous improvement of the BetWarrior experience.
- High level of empathy and a genuine, customer-centric approach to service delivery.
- Strong attention to detail, reliability, and accountability in daily operations.
- Excellent communication skills, both written and verbal, with fluency in English or Portuguese.
- Ability to perform in a target-driven environment and collaborate effectively as part of a team.
- Flexibility and willingness to work rotating, shift-based schedules.
Benefits
Comp & perks- Health Insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyReliabilityAccountabilityTeam CollaborationFlexibility