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Customer Care Executive
BetWarriorCustomer Care Executive ensuring high-quality service and issue resolution for BetWarrior's international customers. Collaborating with various operational teams for improving customer experience.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Care operations with a strong focus on customer service excellence, continuous improvement, and collaboration across teams. Proficient in managing customer relationships and operational tasks while maintaining quality and productivity KPIs.
Highest-signal resume keywords
Customer Care OperationsProactive Customer ServiceExcellent Communication SkillsFluency in English or PortugueseAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyReliabilityAccountabilityTeam CollaborationFlexibility
Industry Keywords
International Online EnvironmentCampaignsPromotionsCasinoLive CasinoSportsbookQuality KPIsOperational ImprovementCustomer-Centric ApproachShift-Based Schedules
About the role
Key responsibilities & impact- Take ownership of providing top-of-the-line customer support to a highly demanding and international customer base.
- Actively manage and resolve daily issues related to systems, websites, hardware, procedures, campaigns, and products, escalating when necessary.
- Build strong relationships with customers and internal stakeholders by embracing and promoting the BetWarrior culture and team spirit.
- Collaborate closely and proactively with operational teams such as Fraud & Risk, Responsible Gaming, Payment Services, Marketing, and CRM to stay aligned with product offerings and policies.
- Contribute to the continuous improvement of Customer Care operations, policies, procedures, and workflows.
- Support the Customer Care Manager with operational tasks, projects, and initiatives related to customer support and responsible gaming.
- Take ownership of consistently meeting and maintaining quality and productivity KPIs.
- Develop and maintain a deep understanding of campaigns, promotions, and the full product portfolio, including Casino, Live Casino, and Sportsbook.
- Balance hands-on operational work with a mindset oriented toward strategic improvement and scalability.
Requirements
What you’ll need- Minimum 2–3 years of experience in Customer Care operations within an international online environment.
- Strong passion for customer service, with a proactive, can-do attitude focused on continuous improvement of the BetWarrior experience.
- High level of empathy and a genuine, customer-centric approach to service delivery.
- Strong attention to detail, reliability, and accountability in daily operations.
- Excellent communication skills, both written and verbal, with fluency in English or Portuguese.
- Ability to perform in a target-driven environment and collaborate effectively as part of a team.
- Flexibility and willingness to work rotating, shift-based schedules.
Benefits
Comp & perks- Health Insurance
- Professional development opportunities