BetWarrior

Content Marketing Manager

• Lead and optimize content creation workflows, overseeing asset development from brief through delivery.
• Translate complex business objectives into precise creative briefs, defining clear goals, target audiences, KPIs, and technical specifications.
• Ensure flawless execution of all creative assets by rigorously reviewing for brand compliance, legal/regulatory requirements, localization (PT-BR), and platform-specific specifications across channels (IG, TikTok, YT, X, Twitch, OOH, CRM).
• Proactively manage and track production calendars, coordinating the collaborative efforts of agency partners and internal design/motion teams.
• Strategically traffic creative work, balancing competing priorities and optimizing team capacity.
• Develop comprehensive toolkits and deliverables for creators, media, and sponsorship partners, and coordinate with the Acquisition team on proofs and reporting assets.
• Establish and maintain a highly organized asset folder system, including naming conventions, usage rights, and expiration dates.
• Drive efficient Work-In-Progress (WIP) meetings, provide timely production updates, proactively identify and mitigate risks, and align dependencies across Social, Growth, and CRM teams.
• Champion continuous process improvement by documenting key learnings and optimizing templates and checklists to enhance efficiency and output.

Content Coordinator

Customer Support

• Take ownership of providing top-of-the-line customer support to a highly demanding and international customer base.
• Actively manage and resolve daily issues related to systems, websites, hardware, procedures, campaigns, and products, escalating when necessary.
• Build strong relationships with customers and internal stakeholders by embracing and promoting the BetWarrior culture and team spirit.
• Collaborate closely and proactively with operational teams such as Fraud & Risk, Responsible Gaming, Payment Services, Marketing, and CRM to stay aligned with product offerings and policies.
• Contribute to the continuous improvement of Customer Care operations, policies, procedures, and workflows.
• Support the Customer Care Manager with operational tasks, projects, and initiatives related to customer support and responsible gaming.
• Take ownership of consistently meeting and maintaining quality and productivity KPIs.
• Develop and maintain a deep understanding of campaigns, promotions, and the full product portfolio, including Casino, Live Casino, and Sportsbook.
• Balance hands-on operational work with a mindset oriented toward strategic improvement and scalability.

Customer Care Executive

Performance Marketing

• Execute and optimize Google Ads campaigns (Search, UAC, Display, YouTube) across Argentina, Brazil, and Peru under the direction of the Google Lead
• Monitor daily campaign performance, flag anomalies, and implement tactical adjustments
• Work with the Traffic / Ops Jr. to manage asset logistics and reporting workflows
• Contribute to A/B testing of creatives, bidding strategies, and audience segments
• Collaborate with the Google Lead and the Senior Paid Manager on channel strategy and quarterly planning
• Absorb coverage of new markets as they are activated, within the same channel structure

Senior Google Ads Analyst

• Execute and optimize Meta Ads campaigns (Facebook, Instagram, Audience Network) and Tiktok Ads across Argentina, Brazil, and Peru under the Social Paid Media Lead's direction.
• Monitor daily performance, identify optimization opportunities, and implement adjustments within agreed guardrails.
• Manage audience segmentation, creative testing, and funnel-level campaign structure.
• Coordinate with the Traffic / Ops Jr. for creative logistics and reporting workflows.
• Contribute to Meta channel strategy discussions and quarterly planning cycles.
• Scale coverage to new markets as they are activated, within the same channel team structure.

Senior Social Paid Media Analyst

Operations

• Track and distribute creative materials between the internal team and the external agency across all active channels.
• Manage billing and invoicing coordination: follow up on invoices, payment lines, and expense tracking.
• Compile and distribute weekly and monthly performance reports based on templates defined by the leads.
• Maintain organized records of campaign assets, budgets, and operational logs across markets and channels.
• Follow up on open tasks between internal stakeholders and the agency, escalating blockers as needed.
• Support channel specialists with ad ops tasks: UTM management, creative uploads, and naming convention enforcement across platforms.

Junior AdOps Analyst

• Act as the single point of contact between the Performance team and marketing stakeholders across Argentina, Brazil, and Peru.
• Translate business objectives from each market into paid media strategy and prioritized action plans for channel leads.
• Report performance to senior leadership and flag issues that require strategic decisions.
• Lead and develop a team of 5 to 8 people across Meta, Google, and operations.
• Review and approve channel strategies, budget allocations, and test plans across all active channels.
• Consolidate cross-market and cross-channel learnings that improve overall performance in each geography.
• Define the roadmap for incorporating TikTok and programmatic into the team's operating model.
• Serve as the strategic escalation point for the external agency on decisions that affect budget or cross-channel direction.
• Ensure internal strategy drives paid media decisions across all channels — not agency recommendations.
• Lead quarterly planning cycles for the paid media team.
• Define hiring requirements and team structure as new channels and markets are activated.
• Own performance marketing P&L visibility: investment, CPA, ROAS by market and channel.

Content Coordinator

Customer Care Executive

Senior Google Ads Analyst

Senior Social Paid Media Analyst

Junior AdOps Analyst

Senior Paid Media Manager