BetWarrior

Data Analyst

• Build and maintain dashboards in Looker Studio and Power BI to monitor performance and business metrics
• Implement, maintain, and audit conversion events and user tracking via Google Tag Manager (GTM)
• Set up and manage tracking in Google Analytics 4, ensuring accurate measurement of the customer journey
• Deploy AI and automation tools to optimize recurring processes, report generation, data integration, and anomaly detection
• Analyze and report on the performance of digital campaigns (Meta Ads, Google Ads, Programmatic, etc.)
• Identify optimization opportunities and improvements in funnels, audiences, creatives, and targeting
• Collaborate with marketing, product, and BI teams to align business goals with the data strategy
• Collaborate with external agencies or small technical teams related to the area

Performance Data Analyst

Analyst

• Asegurar la gestión eficiente, segura y conforme a la normativa de los proveedores de servicios de pago en toda la operación.
• Monitorear las transacciones procesadas a través de PSPs, asegurando precisión y consistencia.
• Identificar discrepancias, errores o anomalías en los procesos de liquidación y conciliación.
• Registrar los movimientos de PSPs, cobros a clientes, retiros, créditos de PSPs, comisiones e impuestos.
• Monitorear el cumplimiento de las regulaciones financieras y las políticas internas, señalando riesgos de manera proactiva.

Analista de Control de PSPs

• Execute AEO strategies to improve brand visibility and citation across AI-powered answer engines and community platforms.
• Monitor how the brand is represented by large language models and niche communities, identifying gaps or misinformation.
• Collaborate with SEO and Content teams to generate high-value information gain that positions the brand as an authoritative source.
• Manage and participate ethically in relevant online communities (forums, Reddit, Q&A platforms) to foster organic discussion and trust.
• Support digital PR and off-page initiatives to secure high-quality mentions and links from authoritative sources.
• Ensure all actions align with compliance, brand safety, and E-E-A-T quality guidelines in regulated environments.

Answer Engineer, Optimization Analyst

Support Engineer

• Resolve incidents and requests independently, following procedures and documenting the process in our ticket system (Jira SM)
• Ensure a positive end-to-end customer experience and provides a single point-of-contact for customers
• Assist in solving problems, gives instructions on the use of equipment and software and work with the IT team in special projects
• Recommend hardware and software changes
• Assist with employee onboarding, updates, termination activities, and User Provider activities (Revalidations)
• Create documentation for help desk processes and procedures

IT Support Analyst

Customer Support

• Ownership of providing top of the bill customer support to our highly demanding customer base
• Responsibility for taking action on daily issues in systems, sites, hardware, procedures, campaigns, and products – and escalating appropriately
• Interact with, provide feedback to, and nurture excellent relationships with end customers and colleagues
• Engage in close and pro-active collaboration with operational teams to remain aware of our product offering
• Actively involved in providing input for and implementing improvements to Customer Care operations, policies, and procedures
• Assist Customer Care manager with various tasks and projects for customer support and responsible gaming
• Ownership of consistently meeting quality and quantity KPIs
• Acquire thorough understanding of campaigns, promotions, and product offerings

Customer Care Executive

• Act as the key liaison between our Brazilian front-office agents and internal teams.
• Handle complex cases directly, providing hands-on support to the front line.
• Validate escalations and ensure clear, high-quality responses every time.
• Monitor operations, identify risks, and anticipate incidents before they occur.
• Lead effective workshops and mentor new agents to develop their skills and performance.
• Ensure escalations to other areas are managed accurately and promptly.
• Work side-by-side with the front line to ensure every interaction meets BetWarrior’s high-energy quality standards.

Performance Data Analyst

Analista de Control de PSPs

Answer Engineer, Optimization Analyst

IT Support Analyst

Customer Care Executive

Senior Customer Care Executive