Customer Success Manager

• Lead the development of CRM marketing and omnichannel strategies aligned with broader business and commercial goals
• Own and execute automated CRM campaigns (B2B & B2C) across multiple channels
• Lead the activation and optimization of Salesforce Marketing Cloud (Next)
• Define and track marketing objectives and KPIs
• Implement and optimize end-to-end digital customer journeys
• Manage allocated budget effectively together with the Head of Always-On Team
• Stay up to date with the latest CRM trends, marketing technologies, and industry developments

CRM Marketing Manager

• Manage a portfolio of small, lower-touch customer accounts
• Act as the primary day-to-day contact for assigned customers
• Maintain regular engagement through structured outreach
• Develop an understanding of customer workflows and product usage
• Ensure customers can access relevant resources and support
• Manage follow-ups and ongoing engagement activities
• Maintain accurate customer documentation in Planhat and Salesforce
• Support strong retention outcomes across the SMB portfolio
• Manage renewal conversations for SMB accounts
• Monitor renewal timelines and engage proactively ahead of key dates
• Deliver standardized onboarding and adoption guidance to customers
• Monitor engagement and usage trends
• Track engagement and activity levels of customers
• Collaborate with internal teams to ensure customer success

Customer Success Associate

• Develop and implement a customized success plan for each client, with clear goals, timelines, KPIs, and action items.
• Regularly check in with clients to monitor progress, address challenges, and adjust strategies as needed.
• Act as the primary point of contact for clients, fostering long-term relationships and continuously enhancing their experience.
• Collaborate with clients to maximize the value of their Success Points and provide guidance on available resources and services.
• Support client teams by coordinating access to premium education content for administrators and end-users.
• Conduct onboarding sessions to introduce clients to available educational resources, ensuring they are well-equipped to make the most of our products.
• Be the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; Turn insights into action.
• Identify and drive new sales opportunities (up/cross sell through CSM qualified leads) in cooperation with your colleagues in sales.

Senior Customer Success Manager

• Be the Voice of the customer (VoC) and their internal advocate
• Gather and understand feedback and data to improve outcomes and experience quality
• Deliver added value services through offerings to increase product value and adoption
• Identify and drive new sales opportunities (up/cross sell through CSM qualified leads)
• Serve as the primary contact in customer success organization to drive solutions for better risk management and retention
• Create and manage a customer success plan alongside the account manager and customer
• Develop and provide virtual business reviews with C-level executives and management
• Ensure product ideas, needs and value drivers are known, captured and articulated to the business community

Customer Success Manager, Dutch Speaking

• You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology.
• Help our clients understand their needs and which of our features and products best match their goals and expectations.
• Make sure our clients are utilizing our technology at its best so that we can fully provide them our world-class service.
• You’ll monitor and facilitate the customer's adoption of our technology.
• Work with our data-geeks (a.k.a. engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary.
• Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization.
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client.
• Establish a trusted advisor relationship that ensures our customer's overall satisfaction with our services and technology.
• Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues. Bring new product ideas to the table!

• Be responsible for overachieving Quota tied to territory Renewal and Expansion goals
• Effectively manage annual pipeline, by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks
• Cold call customers with lapsed support, with the goal to reactivate support.
• Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Special Terms, Create NSQ’s
• Clearly communicate and sell complicated offers, internally and externally
• Prepare accurate forecasts, business analysis and sharing insights
• Assist customers with whatever is needed to ensure customer success, including but not limited to: Licensing Transfers, Customer Support Ticket Assistance
• Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
• Record all activities on customer/partner actions in Veeam's customer relationship management system (SalesForce.com)
• Keep impeccable Salesforce hygiene
• Manage inbound Renewal inquiries though different Renewals portals
• Prioritize workload in order to meet all KPIs, goals and objectives.
• Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings
• Overachieve target quota
• Focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base

Customer Success Representative, Commercial

• Foster and grow relationships with Tier 1 banks
• Manage complex customer engagement cycles from onboarding to renewal
• Provide tailored solutions that meet clients' unique requirements
• Oversee the entire customer lifecycle and account performance reviews
• Collaborate with sales and technical teams for renewals and proposals
• Serve as the primary point of contact between clients and internal teams

Customer Success Director

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment.
• Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
• Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
• Grow customer's portfolio through zero churn and active cross and up-sales.

Customer Success Executive

• Odpowiedzialność za pozyskiwanie, negocjowanie, onboarding, edukowanie i budowanie relacji z kluczowymi międzynarodowymi sprzedawcami i markami w różnych kategoriach.
• Identyfikacja możliwości rozwoju biznesu, analiza potencjału rynku i planowanie działań związanych z pozyskiwaniem nowych handlowców.
• Współpraca z zespołami Technologii, Doświadczenia Klienta (CX), Prawnym, Handel oraz Marketing, aby optymalizować rozwiązania i budować wszechstronną wiedzę o dostępnych narzędziach i ich używaniu.
• Wsparcie Menedżera Sourcingu w tworzeniu planów i strategii sourcingowych.
• Pozyskiwanie nowych partnerów z regionu EOG (główni sprzedawcy e-commerce z Niemiec i Holandii), aby zwiększyć GMV.
• Zarządzanie portfelem partnerów i zapewnienie realizacji ich kwartalnych KPI i celów sprzedażowych.
• Tworzenie strategii sprzedaży i materiałów wspierających działania komercyjne.
• Reprezentowanie Allegro na międzynarodowych targach e-commerce i wygłaszanie prezentacji na scenie.

Senior Partner Success Advisor

• Надійною підтримкою та порадником з усіх питань, що стосуються сервісу Jooble
• Працювати над збільшенням середнього чека шляхом пропозиції клієнту оптимальних пропозицій (upsells)
• Повертати втрачених клієнтів з портфоліо клієнтів
• Проактивно взаємодіяти з клієнтами, розуміти їхні потреби, виклики та цілі
• Мати можливість водночас працювати з активними та колишніми клієнтами
• Проводити онбординг і навчання нових клієнтів щодо функціоналу продуктів
• Відстежувати й аналізувати дані про використання продуктів клієнтами
• Тісно співпрацювати з іншими відділами для забезпечення якісного клієнтського досвіду
• Відстежувати ключові метрики успіху клієнтів і звітувати про прогрес

Customer Success Manager, Polish

• Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K)
• Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal
• Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions
• Ensure Price Increase targets are met
• Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
• Manage inbound customer inquiries relating to their account
• Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone.
• Support customer nurture activities and campaigns in partnership with Marketing
• Reply to customer survey responses & recommend the appropriate department to take action
• Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals

Customer Success Associate, German

• Own Renewal Outcomes and Value Realization
• Ensure customer success plans are outcome-focused and aligned to customer value realization strategies
• Drive adoption of new products, services, and commercial capabilities
• Establish clear expectations for customer cadence, success planning, renewal readiness, and escalation
• Partner with Sales Managers to align on renewal timing and expansion opportunities
• Balance proactive intervention with capacity efficiency to maximize team impact
• Coach and develop Customer Success Managers

Senior Manager, Customer Success

• Wykonujesz kontakty telefoniczne do salonów w celu przekonania do wycofania rezygnacji z usług Booksy lub zapobiegnięcia rezygnacji
• Aktywizujesz salony tak, aby ich profile Booksy, zachęcały klientów do rezerwacji jak największej liczby wizyt online
• Udzielasz salonom informacji o sposobie działania oraz funkcjonalności Booksy dla Biznesu oraz Booksy dla Klientów
• Udzielasz salonom informacji na temat subskrypcji, faktur i płatności
• Proponujesz rozwiązania dostosowane do potrzeb salonów w zakresie możliwym do dostarczenia przez Booksy

Customer Success Retention Advisor

• Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals
• Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions
• Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams
• Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success
• Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact

Senior Technical Success Manager

• Strategic Coordination & Governance: Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
• Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
• Leading the team to reach Account Growth Quotas (Renewal + Expansion)
• Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings
• Creating win back plays for the Enterprise
• Providing structured insights and customer and market trends in the Enterprise
• Impactful Communication: Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
• Organizational Influence: Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
• Engage directly with customer C-Suite executives
• Talent Development: Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

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