Customer Success Manager

• Demonstrate the value of Strada solutions, products and offerings to prospects and clients through engaging, relevant and high quality demos
• Participate in meetings with clients to discuss and analyze their requirements then suggest appropriate solutions
• Create tailored demo in line with client requirements
• Ensure live demo environments are configured, tested & prepared in readiness for demo delivery to clients
• Plan and schedule demos with the relevant resources within SLAs
• Work with the solutions and product teams to develop the Strada suite of customer engagement practices and tools, to deliver the ultimate experience to clients and prospects throughout the customer journey

Customer Success Specialist, German

• Proactively engage with existing customers via phone, chat and email.
• Build trusted relationships with your customer portfolio.
• Understand each customer's business, goals and financial needs.
• Help customers get the most value from Finom by introducing relevant features and products.
• Recommend the most appropriate plans and services based on customer needs.
• Identify opportunities to increase product adoption and customer engagement.
• Proactively contact customers showing signs of churn and help retain them.
• Re-engage dormant customers and encourage greater use of Finom.
• Educate customers on new features, products and best practices.
• Gather customer feedback and identify opportunities to improve the customer journey.
• Work closely with Product, Marketing, Sales and Operations to improve the customer experience
• Become an advocate for our customers, ensuring their voice is represented across the business.

Customer Success Specialist – German or Dutch Speaker

• Collaborate directly with the Account Manager (AM) to manage a portfolio of customers and partner on value creation, with the joint goal of driving successful customer renewal and account growth
• Be the Helpshift product expert from the business user perspective, becoming a trusted, strategic advisor for your customers
• Advocate for customer needs cross-departmentally and manage issue escalation to the development team as needed
• Work with customers to establish critical goals, or other key performance indicators that aid them in achieving their goals and demonstrating the value of Helpshift to their organization
• Jointly with your AMs, create and present quarterly business review to your customers
• Communicate your technical knowledge of Helpshift’s platform educating clients on best practices regarding SDK configurations, Key features and internal Dashboard administration
• Execute 1:many success programs to impact target customers facilitated by data and maturity of their product usage
• Use a combination of data and anecdotes to help work through ambiguity and deliver results that benefit both customers and Keywords
• Prepare post-meeting reports after quarterly business reviews with clear action items forming customer roadmap for the coming quarters
• Support the AM's commercial objectives by serving as the customer’s advocate throughout the duration of the contract lifecycle, from successful completion of the onboarding process to the identification and development of upsell opportunities
• Manage several projects and customers at one time, responding as needed to high priority client inquiries throughout the day, evening, and weekend when necessary

Customer Success Manager – Video Games

• Drive Reg→Purchase conversion through triggered post-quiz, paywall-abandonment, and onboarding sequences across email, SMS, and web push.
• Own first-purchase activation across the first 7 days.
• Differentiate renewal sequences by plan tier (1 / 3 / 6 month).
• Build pre-cancel intervention flows — pause offer, plan-switch, value reminder — using captured cancel reason.
• Move the dial on month-1 rebill rate, the single most leveraged metric in our subscription economics.
• Build the reactivation engine for the cancelled cohort — across email and SMS, personalized by cancel reason and tenure.
• Recover revenue from a base that is currently dormant due to deliverability issues.
• Own the CRM-driven path to add-on products (Resume Review, Resume Builder): timing, segmentation, copy, channel.
• Lead the migration off our current ESP onto our chosen omnichannel platform (Maestra is the current candidate; Customer.io is the alternative).
• Recover and maintain email domain reputation.
• Stand up SMS as a first-class channel — including US compliance (TCPA, A2P 10DLC).
• Stand up web push and orchestrate cross-channel flows (email → SMS → push cascades).
• Implement incremental measurement with holdouts on every flow. We don't want activity reports — we want incremental revenue, attributable and defensible.

CRM, CVM, Lifecycle, Retention Marketing Lead

CVM/Lifecycle/Retention Marketing Lead

• Administer and configure InPost's CRM platforms (HubSpot, Pipedrive, Microsoft Dynamics 365 or equivalent) — pipelines, custom objects, user roles, and permissions
• Design and maintain automations and integrations using Zapier, Make.com, and where needed Google Cloud Platform — connecting CRM with internal systems, marketing tools, and operational platforms
• Translate APM deployment workflows (site sourcing, lead-to-deployment pipelines, partner onboarding) into structured CRM logic
• Own data quality across markets: audits, deduplication, field validation, and lifecycle management
• Build dashboards and reports tracking pipeline activity, deployment progress, and operational KPIs for international stakeholders
• Gather requirements from teams across markets and translate them into scalable CRM configuration and process design
• Maintain documentation, playbooks, and training materials; support onboarding and day-to-day CRM queries

CRM Specialist

• Be responsible for overachieving Quota tied to territory Renewal and Expansion goals
• Effectively manage annual pipeline, by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks
• Cold call customers with lapsed support, with the goal to reactivate support.
• Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Special Terms, Create NSQ’s
• Clearly communicate and sell complicated offers, internally and externally
• Prepare accurate forecasts, business analysis and sharing insights
• Assist customers with whatever is needed to ensure customer success, including but not limited to: Licensing Transfers (opening license cases, walking customer through the process, following up to ensure satisfactory resultion)
• Customer Support Ticket Assistance (Educating customers on how to open support tickets, Escalate support cases through prescribed processes, follow up to ensure support ticket is resolved to customer satisfaction)
• Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
• Record all activities on customer/partner actions in Veeam's customer relationship management system (SalesForce.com)
• Keep impeccable Salesforce hygiene
• Manage inbound Renewal inquiries though different Renewals portals
• Prioritize workload in order to meet all KPIs, goals and objectives.
• Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings
• Overachieve target quota
• Focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base

Customer Success Representative, German

• Build, lead, and scale a high-performing EMEA Customer Success team of Customer Success Engineers and Specialists to improve customer coverage, execution quality, and regional impact.
• Design and execute customer journey strategies that increase adoption, accelerate time-to-value, improve customer satisfaction, strengthen retention, and drive revenue growth.
• Orchestrate cross-functional execution with Sales, Product Management, Customer Support, and Renewals to remove friction, improve predictability, and deliver a seamless customer experience.
• Establish, govern, and act on clear KPIs across customer health, team health, and business impact to identify risk, measure progress, and improve decision-making.
• Deploy automation and AI-driven tools to streamline onboarding, strengthen execution, improve support milestones, and scale a more proactive customer success motion.
• Recruit, mentor, and develop customer value-obsessed talent, building a culture of excellence, accountability, continuous learning, and measurable performance.

Director, Customer Success – EMEA

• Lead the development of CRM marketing and omnichannel strategies aligned with broader business and commercial goals
• Own and execute automated CRM campaigns (B2B & B2C) across multiple channels
• Lead the activation and optimization of Salesforce Marketing Cloud (Next)
• Define and track marketing objectives and KPIs
• Implement and optimize end-to-end digital customer journeys
• Manage allocated budget effectively together with the Head of Always-On Team
• Stay up to date with the latest CRM trends, marketing technologies, and industry developments

CRM Marketing Manager

• Manage a portfolio of small, lower-touch customer accounts
• Act as the primary day-to-day contact for assigned customers
• Maintain regular engagement through structured outreach
• Develop an understanding of customer workflows and product usage
• Ensure customers can access relevant resources and support
• Manage follow-ups and ongoing engagement activities
• Maintain accurate customer documentation in Planhat and Salesforce
• Support strong retention outcomes across the SMB portfolio
• Manage renewal conversations for SMB accounts
• Monitor renewal timelines and engage proactively ahead of key dates
• Deliver standardized onboarding and adoption guidance to customers
• Monitor engagement and usage trends
• Track engagement and activity levels of customers
• Collaborate with internal teams to ensure customer success

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